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Industry veteran expert Mark Viens recently joined ownCloud Inc. as its vice president, Customer Experience.

Viens holds over 35 years of industry experience supporting major customers and partners across markets around the world. In his new role at ownCloud, as his title highlights, he will be responsible for driving enterprise customer and partner satisfaction.

“ownCloud has such a great opportunity to change the way businesses interact with their data, a landscape that consistently shows us that the requirements of today are very different from yesterday and tomorrow,” said Viens. “Customer eXperience is a focus on ensuring that ownCloud is maniacally attentive to the mission of over-delivering on all fronts, for each and every customer and partner.”

Prior to ownCloud, Viens was vice president of Global Client Services and IT Operations for Ping Identity Corporation. Here, he helped design, recruit, build out, and implement the processes and operations related to pres-sales technical support, consulting & training services needed for worldwide sales and services.

Before Ping, Viens held senior leadership roles where he drove customer care initiatives at Macromedia, Adobe (News - Alert) and Intergraph Corporation.

Academically, Viens has earned a BS and MS in Industrial Technology from Rhode Island College.

“Mark brings a perfect blend of large and small company experience, always devoted to doing what is right for the customers,” said Markus Rex, CEO, ownCloud. “At ownCloud, Mark will drive our commitment to exceeding customer expectations.”

Few months back, ownCloud secured $6.3 million in Series A funding led by Devonshire Investors and previous investor General Catalyst Partners.