Business Process Automation Featured Article

Pentagon Federal Credit Union Selects DocuSign

August 04, 2014

With everything going digital, it’s no wonder financial transactions too are going the digital way. While both companies and customers find it convenient to complete their transactions online, safety of such transactions is a completely different ballgame.


Ensuring such safety for its clients, Pentagon Federal Credit Union (PenFed) has standardized on DocuSign, Inc. (DocuSign) for Digital Transaction Management (DTM). With this, PenFed makes life easier for thousands of its customers who find it difficult to commute to the company's office or are based abroad.

With DocuSign, companies can stop worrying about the feasibility of printing, faxing, scanning and sending the documents to complete any transaction. For PenFed, which has been in operation since 1935, standardizing on DocuSign meant that the company was all ready to step into the digital age. DocuSign provides numerous security features for its clients, which include identity management, authentication, e-signature, forms/data collection, collaboration, workflow automation, payment collection, and cloud storage.

With DocuSign, PenFed has joined the company of more than 600 institutions who have chosen DocuSign’s DTM platform to safeguard their digital transactions. DocuSign has special offerings for credit unions which help them secure numerous transactions such as account openings, consumer loans, internal approvals and much more.

“At PenFed, giving our members the best possible customer experience is mission critical,” says Chris Martin, senior vice president of Service Center Operations at PenFed. “DocuSign gives our members convenience and peace of mind with the ability to do their banking easily – anywhere, anytime – while knowing their information is absolutely secure.”

Apart from credit unions, DocuSign helps various other industries in securing their digital transactions. Recently, the company showed how its offerings can help real estate sector. In this demonstration, the company showed how it helps brokers and agents keep real estate deals completely digital. 




Edited by Adam Brandt

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