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Calabrio (News - Alert), Inc. has unveiled an improved release of Calabrio ONE Workforce Optimization Suite. The latest release will promote user friendliness, widen incorporations and also deliver additional capabilities for abridging customer interaction analysis for multi-channel contact centers.

The latest release will also offer text analytics, updated multi-channel capabilities, additional number of typical third-party system incorporations and sophisticated mobility features. Workforce management forecasting and scheduling have been radically modified in the enhanced Calabrio ONE Workforce Optimization Suite, thereby allowing contact centers to accomplish more with decreased efforts.

Paul Stockford, president and chief analyst at Saddletree Research commented that, "With more channels, more devices and more systems to connect to, the tasks of planning and analyzing today's contact center interactions continues to become more complex. Calabrio has established itself as an industry leader in terms of making contact center optimization simple and attainable. With this new release, they remain consistent in their ability to deliver what they promise and have once again raised the bar regarding ease-of-use in a workforce optimization solution."

Calabrio ONE is part of the the company’s prize-winning workforce optimization portfolio. The portfolio leverages on modern software engineering and simplified, customizable and smart design approach for delivering increased value into the contact center.

Current speech and desktop capabilities in Calabrio Analytics will be supplemented by text analytics. The enhanced release will offer a stronger incorporation between Calabrio ONE applications and a brand-new administrative approach for WFM forecasting and scheduling. This approach comprises of a perceptive, social media-like design, improved visualization and a detailed workflow, thereby getting rid of intricacies and decreasing the number of steps needed to accomplish high-frequency tasks.

Tom Goodmanson (News - Alert), president and CEO of Calabrio said, "Three years ago, Calabrio set the standard for ease-of-use in the market with the first Web 2.0-based workforce optimization solution that featured a flexible, personalized, widget-based design. We know we can't stop there. Calabrio will continue to innovate in the area of usability to help our customers stay a step ahead of complexity. The latest version of the Calabrio ONE solution lays the foundation for a more integrated, connected customer service organization, offering businesses more advanced analytics capabilities in an even easier, streamlined solution."