Business Process Automation Featured Article
Mobilink Selects Comptel Fulfillment Platform
Comptel Fulfillment is an order fulfillment platform that brings together a flexible approach to provisioning and activation services. The platform achieves this with dependable, highly automated delivery capability in numerous networks and service platforms. Comptel Fulfillment fills the gap between customer order and service use and decreases expenses, and provides various other benefits to the user.
Comptel Fulfillment takes away a large amount of human intervention in the initial stages of provisioning and activation services. According to the company, this eliminates lots of errors and also the possibility of delays. As a result, the customers get to enjoy seamless installations procedures when they deal with Mobilink.
Comptel Fulfillment allows operators to completely automate the method of looking after the subscriber orders. Everything from activating resources and services in the network to the start of billing is automated. Mobilink has stated that the company was looking for a fully automated provisioning solution and they got that with Comptel.
“We are committed to this long-term relationship with Mobilink in Pakistan and helping them see through their goal of delivering optimum customer satisfaction,” said Syed Veqar ul Islam, senior vice president, Middle East & Africa, Comptel. “We have also identified a strong demand for our solution portfolio within the market amongst service providers looking to improve their own customer interactions and service offerings, and, in turn, expand their businesses.”
In 2009, the company announced that Romtelecom selected Comptel Provisioning and Activation solution to look after its multi-vendor CDMA network. The company was looking to install a provisioning and activation solution to assist in providing services quickly to users. It opted for Comptel because of its ability to deliver top notch wireless service activation and also the ability to deliver on time.
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Edited by Rachel Ramsey