Business Process Automation Featured Article

Gartner Positions Genpact in Leaders Quadrant

June 13, 2012

The smart enterprise processes (SEP) methodology from Genpact (News - Alert) is a proprietary business process management framework. It assists companies to consistently perform well in volatile environment and offers them the ability to anticipate change, dexterity to adapt to new conditions and spirit to innovate and produce new solutions. These companies concentrate on process effectiveness and efficiency and operate smoothly across global markets. The company calls them Intelligent Enterprises.

Recently, the company announced that Gartner (News - Alert) positioned Genpact Limited in the Leaders quadrant in its report, "Magic Quadrant for Finance and Accounting BPO." The report was authored by Cathy Tornbohm and published May 30, 2012.

Gartner positioned Genpact in the Leaders quadrant mainly because of its product, Smart Enterprise Processes and it stated that the company had the ability to execute and completeness of vision.

Genpact has been offering extensive F&A business process management services since 1997 and currently provides these specific services from 64 centers in 17 countries with one of the industry's largest teams of employees dedicated to its F&A practice, the company stated in a press release.

“We are honored to be positioned in Gartner's Magic Quadrant, as we believe it validates Genpact's continuous investment in our Smart Enterprise Processes (SEP(SM)) framework for business process effectiveness, operational delivery capabilities and skilled talent which has enabled us to create and deliver the right solution of smarter processes, smarter analytics and smarter technologies for our clients," said Shantanu Ghosh, senior vice president, Practices, Solutions and Transitions, Genpact.

Recently, the company announced that it was using RightAnswers (News - Alert), Inc.’s Unified Knowledge Platform to provide IT services to all clients. The new platform lets Genpact offer an IT infrastructure to clients with the assistance of outsourcing. All clients can access various resourceful features to self-service all IT problems. The Unified Knowledge Platform provides a call center, search engine, automated e-mail response, as well as mobile and search portals.

Edited by Brooke Neuman

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