Business Process Automation Featured Article

BPM Partners' 2012 Pulse of Performance Management Survey Ranks Adaptive Planning as Number One in Overall Customer Satisfaction

June 07, 2012

Adaptive Planning recently announced that it got first place for customer satisfaction in BPM Partners' annual survey of companies who use performance management solutions. Adaptive Planning is one of the global leaders in cloud-based corporate performance management (CPM) solutions for companies and nonprofits of all sizes.

The BPM survey examined more than 20 vendors who offered robust solutions, had been field validated, and had wide appeal. In a release, Craig Schiff, CEO of BPM Partners, said, "Each year that we conduct the Pulse (News - Alert) Survey, we see increasing interest in cloud-based performance management solutions. And given the outstanding marks that Adaptive Planning has received yet again from end users, the accelerating interest in cloud-based applications is hardly surprising. Their software as a service model is clearly delivering exceptional value to a broad set of companies."

Adaptive Planning's received an overall customer satisfaction score of 4.94 out of 5.00 points. This was not only the highest score of all performance management vendors in the 2012 survey, but incidentally also the highest score in the history of the survey.

Based on its review of the Pulse Survey results, BPM Partners recognized Adaptive Planning as a Top 10 "Core Vendor" for the fifth year consecutive year, making it yet another record among cloud CPM providers.

John Herr, CEO of Adaptive Planning, said, "We are pleased to be recognized with the top customer satisfaction score once more. This recognition is particularly meaningful since BPM Partners' survey results reveal the perspectives of actual end-users, the audience that's the most knowledgeable about the benefits of performance management solutions. Our excellent results are a strong testament to our companywide focus on ensuring true customer success and creating real business value with Adaptive Planning."

Adaptive Planning has also been ranked number one among all the other established CPM vendors. The ranking was made based on 10 out of 12 key attributes that covered sales process, price/value, ease of use, ease of implementation, product documentation, training, consulting, communication with customers, product performance and product quality.

Edited by Brooke Neuman

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