Business Process Automation Featured Article
TantaComm Unveils Next Generation Interaction Recording Software for BPOs
TantaComm (News - Alert), a provider of interaction recording, call compliance, and quality management solutions, announced the launch of next-generation interaction recording software – TantaComm Capture – designed to maximize operational efficiency at Business Process Outsourcing (BPO) companies.
Capture is an evolution of the company’s call recording software as well as operational workflows and business intelligence applications slated for release throughout 2012 and into 2013. It is part of the company’s IQ product suite.
The product addresses the specific operational challenges faced by the BPO industry. It captures specific types of interactions including audio and screen interactions and securely manages their storage and retrieval.
“The launch of TantaComm Capture builds upon the reliability and functionality of the company's existing interaction recording platform,” stated Ruben Moffett, chief operating officer, in a statement. “The application leverages new technologies, delivers an optimized user-experience, and provides many additional features and benefits.”
TantaComm Capture supports Time Division Multiplexing (TDM) and Voice over Internet Protocol (VoIP) across a variety of systems and protocols. Users can handle 100 percent compliance recording or create unique set of rules to meet specialty or sampled recording.
The interaction recording software also comes with industry-leading compression rates for reduced storage requirements. A user friendly Web-based interface allows search, retrieval and playback, improving usability and offering efficient user experience. A robust metadata structure provides unparalleled search functionality.
TantaComm has been serving the contact center industry for over 18 years, helping them minimize risk, enhance customer experience, improve quality performance and streamline service delivery and administration.
The interaction recording and compliance management solutions from TantaComm allow contact centers to consistently adhere to compliance requirements while delivering SLA-level quality and performance management to their clients.
Earlier last year, TantaComm announced the launch of new interaction recording solutions for the call center industry. The company also announced new functionality in areas of enhanced Quality Monitoring features, PCI (News - Alert) Compliance enablement, centralized interaction management and monitoring and interaction recording capacity.
Edited by Jennifer Russell