Business Process Automation Featured Article

Interactive Intelligence Partners with Malaz Technology in Saudi Arabia

August 15, 2011

Interactive Intelligence (News - Alert), a global provider of unified IP business communications solutions, has teamed up with Saudi-based Malaz Technology, a systems integrator specializing in converged information and communications technology solutions, wherein Malaz will resell and implement Interactive Intelligence's solutions in the Kingdom of Saudi Arabia, as well as offer customers Interactive Intelligence's solutions for contact center automation, enterprise IP telephony, and business process automation.


In addition, Malaz will provide consulting, implementation, support, and custom development services to clients in that country.

Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence, said: “The telecommunications market in Saudi is growing rapidly and there is a lot of activity around unified communications and IP telephony,” said Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence, in a release.

He continued, “Malaz Technology is a respected systems integrator and has been at the forefront of implementing these technologies within government and private sector enterprises. The company has invested in recruiting and training dedicated telecommunications engineers who have the capabilities to acquire and deliver sizeable projects. We intend to penetrate the Saudi market by leveraging Malaz Technology's knowledge of the local market, technical expertise and strong customer base.”

“We are excited to be partnering with Interactive Intelligence,” said Mohammad Munir Almulki, managing director at Malaz Technology. “The global evolution of technology is moving towards software solutions and Interactive's technology is perfectly in line with this. The company offers a unique and attractive proposition to the market. The technology is a simplified, cost-effective, software based, fully integrated platform with a single point of administration.”

Interactive Intelligence is a Platinum sponsor of ITEXPO West 2011. To be held Sept. 13-15 in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. To find out more about Brad Forsythe,Technical Sales Support at Interactive Intelligence and Tim Wittbrod, Technical Sales Support at Interactive Intelligence,  visit the company at ITEXPO West 2011. Brad Forsythe is speaking during “The Cloud Evolution in Contact Centers,  UC in the Cloud: Understanding the Benefits and Challenges and The Contact Center: The Key to Social Media Success.”  Tim Wittbrod is speaking during “The Role of Unified Communications in Social Work Patterns.” Don’t wait. Register now. 

Stay in touch with everything happening at ITEXPO… follow us on Twitter.


John Lahtinen is Community Development Editor for TMCnet. He has more than 15 years of combined professional and educational experience involving news, education, and marketing. John holds a master's degree in journalism from the S.I. Newhouse School of Public Communications at Syracuse University and a bachelor's degree in English from the State University of New York at Plattsburgh. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell

Article comments powered by Disqus

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!