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3rd Party Remote Call Monitoring Feature

May 21, 2010

Britain's NFER Picks UPS Systems' REMO Tool for Remote Monitoring

By David Sims, TMCnet Contributing Editor

The National Foundation for Educational Research, Britain's largest independent provider of research, assessment and information services for education, training and children's services, has selected UPS Systems to "avert disaster with its remote monitoring tool REMO, and reduce the organization's costs," according to NFER officials.

The foundation's mission is to aid British government departments and agencies on both a local and national basis by informing and improving policy and practice. As you might imagine, then, its IT systems are essential to its day-to-day operations, and power failures are not acceptable.

UPS Systems is helping NFER with its remote monitoring tool REMO, NFER officials say. When the NFER chose to install REMO into its server room, it was to protect its UPS and temperature control equipment. As foundation officials say, if its main supply failed while its back-up batteries were discharged, its UPS would have insufficient power to enable the systems to shut down safely. This could result in NFER losing valuable stored data.

And it's not exactly a far-fetched scenario. NFER had a situation recently when the standby battery power dropped to 60 percent. REMO sent a notification to alert NFER staff to the potential problem, enabling them to take earlier action.

Rob Gumbo, Technical Services Manager at NFER, said REMO "has made our lives so much easier. Using REMO it is possible for us to relax in the knowledge that our systems are operating normally at all times, as well as saving us money because we don't need to employ someone to monitor our systems."

Tom Sperrey, UPS Systems Managing Director, said REMO "removes the burden from our clients of the need to continuously monitor equipment and, as in this case, give them early warning to potential hazards affecting their equipment to protect their mission critical systems."


David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Kelly McGuire
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