3rd Party Remote Call Monitoring Feature

A report released by Forrester last year revealed that the adoption of software as a service (SaaS (News - Alert)) is spreading across all industries, and it is not limited to just one enterprise. A survey conducted for the report showed a dramatic increase across the ERP, finance, industry applications, BI, and supply chain sectors.

By moving from on-premises solutions, organizations—especially small ones—become more agile, have faster deployment, quick implementations and a reliable updating model. ServiceTitan, an SaaS management solution for businesses that provide residential service and maintenance, announced it has entered in to a partnership with The Dwyer Group, a global trade service franchising company with more than 1,500 franchisees, to deliver its SaaS mobile software platform.

The ServiceTitan SaaS mobile software solution will give the hundreds of franchisees that are part of The Dwyer Group the ability to manage their business operation, sales and marketing, and CRM from anywhere. The migration to the cloud has allowed the SaaS provider to deliver a more cost effective solution, which according to the company has resulted in high double digit percentage increases in revenue for some of the companies using the platform.

Since the vast majority of franchisees are small business owners, having a global company providing their SaaS solutions will ensure they will be able to implement top of the line business management and CRM solutions for their companies. Because there are so many service based SMBs with specialized requirement, traditional applications have not been able to address their particular needs.

The approach ServiceTitan has taken is to eliminate the problems SMBs in the service industry can’t afford to deal with by providing a solution that can be integrated seamlessly in the service management chain, marketing campaigns, initial contact with the customer, on-site service and post-service customer management. This not only helps retain existing customers by delivering improved services, but it also helps companies acquire new customers more effectively.

Some of the key features of the ServiceTitan SaaS mobile software solution include:

• Business owners can command and operate their business from anywhere, anytime using any smartphone, tablet or computer,
• Track and optimize online and offline advertising campaigns by geography and job revenue,
• Automatically send emails to customers with technician photo and bio as well as follow-up satisfaction surveys,
• Paperless invoicing and payment, and
• Simple drag-and-drop functionality to book appointments, dispatch jobs, view entire customer history, and communicate with field technicians and customers via text message, mobile and iPad application.

While enterprises can afford to create software designed to address their particular need, the cost prohibits most SMBs from taking the same approach. In the past this has meant adapting existing application not designed for their industry and making it work, with a lot of inefficiencies. With SaaS, it is now possible for almost everyone to find a software application that can address virtually every industry, which is what ServiceTitan has done with its cloud software delivery for the hundreds of franchisees that are part of The Dwyer Group.