3rd Party Remote Call Monitoring Feature

Contact centers aren’t the only places taking advantage of 3rd party remote call monitoring services today. Telemonitoring technologies give businesses the ability to track all kinds of information through hosted services, making it more cost effective and providing a wider monitoring reach. And while contact centers can use remote monitoring to follow agents’ exchanges with customers, assess agent activity throughout the day, and so on, e-health solutions are also beginning to adopt the technology.

Qualcomm (News - Alert) Life, Inc. recently announced that it will be working with a service-based telehealth provider, vitaphone e-health solutions. vitaphone operates out of a clinical call center that monitors and educates patients while also filtering and triaging their biometric data for healthcare providers using telemonitoring and telemedicine solutions. As part of the collaborative arrangement, vitaphone will integrate its U.S.-based chronic disease management solutions with Qualcomm Life's HealthyCircles Care Coordination and 2net Device Connectivity Platforms.

The merging of solutions will help create a more seamless method of biometric data capture and will enable healthcare teams to work together efficiently to coordinate better patient care. vitaphone will utilize HealthyCircles to build a scalable infrastructure that will facilitate this widespread data capture, sharing and communication, thus enabling vitaphone to scale its telehealth solutions to individual needs.

"We believe the future lies in being a solution provider that can help healthcare providers remotely monitor any patient for any condition and make the information available to the entire care team, rather than bringing a single-device or single-condition solution to the table,” said Brad Tritle, president and chief executive officer of vitaphone USA. “Qualcomm Life's transformational platforms will enable us to further tailor telemedicine service-based solutions to our clients' needs."

vitaphone will now be able to launch care programs based on more comprehensive collections of data via integration with the 2net Platform and Qualcomm Life's open ecosystem of connected medical devices. Using remote monitoring technology, healthcare could bring the same kind of personalized, attentive service to its patients that the technology allows contact centers to bring to their customers.