BPA Featured Article

BPA 3rd Party Remote Call Monitoring Included in Inc.500|5000 List

By Rajani Baburajan, TMCnet Contributor
October 09, 2012

BPA International, a provider of 3rd party remote call monitoring software, announced it has been ranked No. 2863 on the 31st annual Inc. 500|5000 list of nation’s fastest growing private companies.

Call centers today don’t have time to listen to calls that have been previously recorded. 3rd party remote call monitoring comes to their rescue. With this service, calls are scored by an experienced team of researchers and the results are easily accessed though the Web along with the recordings available in near real time.

According to BPA, calibration of recorded calls is integral to ensuring consistent call monitoring standards. When calls are monitored, one manager may judge an agent’s performance slightly different than another. With party remote call monitoring standards and agent scoring are consistent across the board due to regular calibration sessions.

The 3rd party remote call monitoring by BPA includes services that range from analyzing calls that have already been recorded on a clients recording system to recording calls remotely in its research center.

The entry to the Inc. 500|5000 list, BPA is significant for the company as it gives a leading edge and exposure in the market of 3rd party remote call monitoring market.

 Companies such as Microsoft (News - Alert), Zappos, Intuit, Jamba Juice, Zipcar, Clif Bar, Vizio, Oracle, and many other well-known names gained early exposure as members of the Inc. 500|5000.

To make the cut in the 2012 Inc. 500, companies had to have achieved a staggering minimum of 770 percent in sales growth. The Inc. 500’s aggregate revenue is $15.7 billion, with a median three-year growth of 1,431 percent.

The companies on this year's Inc. 500 employ more than 48,000 people and generated over 40,000 jobs in the past three years.

The latest Inc. 500|5000 list was unveiled in the September issue of Inc.  

"Now, more than ever, we depend on Inc. 500/5000 companies to spur innovation, provide jobs, and drive the economy forward.  Growth companies, not large corporations, are where the action is," Inc. magazine editor Eric Schurenberg said.

Edited by Rich Steeves