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3rd Party Remote Call Monitoring Feature

July 08, 2011

Automate Customer Support with SafeSoft's Call Center Software

By Carolyn J Dawson, TMCnet Contributor

The call center industry is based on providing customers with excellent service. Hence, call centers are always on the lookout to hire talented individuals who are aware of their responsibilities and have a strong skill set in providing outstanding service. Another important requirement for contact centers is to have a strong suite of call center software features that are customized to help their team of agents and also improve all facets of phone-based campaigns by an automated and accelerated outbound dialer and better lead tracking.

Choosing the right provider from the various companies offering value in their solutions is not an easy task. Call centers need to differentiate between telemarketing operations that are efficient as compared to those that deliver significant impact to the company's bottom line.

The investment barrier to technology adoption has been removed by SafeSoft Solutions. A broad range of call center software features can be enjoyed by implementing a SafeSoft Web-hosted solution. Apart from being robust, these features are unique and also easy to use. Customers can create a complete, affordable package, including domestic long distance and voice services like announcements, call monitoring and call recording.

In a release, Robert Teller of RT Enterprises said, "Since our involvement with SafeSoft Solutions, we have had the best customer and technical support. Your services have been great, and, your company continues in this avenue when our account executive took care of us by setting up additional agent stations in a matter of minutes."

With a goal to aid the call center industry, Call Blitzer has been introduced by SafeSoftSolutions.com. Call center technologies like robust auto software are included in this auto dialer solution. Corporations, associations, government agencies, and other entities are able to rapidly and efficiently communicate with clients and other audience members with this software. Phone messages can be distributed one phone call at a time. Alternatively, a single broadcast can be used to send phone messages to an entire list of millions of people.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.


Carrie Schmelkin is a Web Editor for TMCnet. Previously, she worked as Assistant Editor at the New Canaan Advertiser, a 102-year-old weekly newspaper, covering news and enhancing the publication's social media initiatives. Carrie holds a bachelor's degree in journalism and a bachelor's degree in English from the S.I. Newhouse School of Public Communications at Syracuse University. To read more of her articles, please visit her columnist page.

Edited by John Lahtinen
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