BPA Featured Article

CosmoCom Nabs Software Award for Contact Center Reporting

By John Lahtinen, Community Development Editor, TMCnet
May 13, 2011

CosmoCom’s (News - Alert) advanced, real-time contact center reporting and quality monitoring application, CosmoDashboard, has captured yet another honor – this time a 2011 Long Island Software Award (LISA), recognizing innovation and excellence in software development by Long Island-based companies. The award is presented by the Long Island Software and Technology Network (LISTnet).

Since its unveiling in 1996, CosmoCom’s all-in-one contact center suite has won numerous awards, but this is the second time in the past year that CosmoDashboard has been independently recognized for the power and flexibility it brings to real time reporting, having been a recipient of the most recent TMC IP Contact Center Pioneer Award as well. CosmoDashboard gives contact center administrators and supervisors the power and flexibility to monitor the real-time activities of one or many virtual contact centers with a customizable and interactive graphical interface within CosmoCom’s desktop.

CosmoDashboard’s ease-of-use enables management to personalize real-time contact center metrics for queues, skills, teams, groups and more. Contact center supervisors and managers are now able to control information presented, as well as securely share specific reports and views with confidence that data will be filtered using sophisticated permission profiles that dynamically present viewers with only the relevant data that they are permitted to see.

“Time and time again, customers tell us how critical reporting is to their call center operations,” said Dr. Benjamin Eisner, President of CosmoCom, in a release. “We are proud to offer such flexible contact center reporting technology that empowers managers and supervisors to drive the most value from their contact centers; something that is affirmed over and over again by our customers, prospects and through independent recognition like the LISA Awards.”

In recent news, CosmoCom has teamed up with Mobile Mentor to implement a new contact center suite.

John Lahtinen is Community Development Editor for TMCnet. He has more than 15 years of combined professional and educational experience involving news, education, and marketing. John holds a master�s degree in journalism from the S.I. Newhouse School of Public Communications at Syracuse University and a bachelor�s degree in English from the State University of New York at Plattsburgh. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell