Parlance Corp.'s nameConnector is a managed auto attendant service that enables callers to connect automatically by just saying the name of the person, department or location they wish to reach.
With this auto attendant solution, company officials say, "your calls are consistently greeted with your brand before the second ring. If operator assistance is needed, callers simply say 'operator' to speak with a live person."
Sure, some companies offer voice-enabled call routing as an add-on service, but sometimes that's of questionable functionality, isn't it? Parlance officials note that they've been "solely in the business of speech enabled call routing from the very beginning," which in their case would be 1996.
They must be doing something right, with a 96 percent customer retention rate and successful long term partnerships with companies such as GE, P&G, MSNBC, McDonalds, and Pepsi.
They're billing their auto attendant service as one that "works with your current switch at a fraction of the cost," offering "hard savings by improving the usage of human operators who provide specialized services," claiming that "typical installations offload 90 percent of internal calls to the operator."
The key differentiator for this service is that it is fully managed. An average directory of names changes by over 40 percent in one year, but with Parlance's auto attendant service, "the cost of moves, adds, and changes is drastically reduced. Parlance monitors the service to ensure calls are being consistently being connected," and promising "no more voice mail jail, lengthy phone trees, or dial by name directories -- just say the name and get connected."
Parlance's auto attendant service includes all hardware and software and upgrades, works with your existing and future telephone system and is "installed and operational at your site in one day."
With Parlance's auto attendant service you only need to say the name to be connected to desk phones, conference rooms, cell phones and PDA devices, home phones, even teleconferences, company officials say - "Your registry of names and destinations also includes alternate pronunciations, nicknames, maiden and married names."
David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.Edited by Patrick Barnard