A provider of unified communications and collaborations solutions IceWarp has released a suite of what the company says to be five vital pillars of true UC – one of which includes an auto attendant system.
The IceWarp Unified Communications (News - Alert) Server Version 10.3 suite is designed to cover all areas of collaboration in the enterprise, including communication, security, collaboration, mobility and data access. The release falls in line with a survey performed by Osterman Research that reveals why global enterprises need to implement a UC solution to stay afloat in today’s competitive market.
Included in the communication aspect of IceWarp 10.3 is a complete set of tools for PBX (News - Alert) functionality, including an auto attendant system, IVR, voicemail, echo service, call recording and archiving. In a move to create new standards in cost-effective integration, scalability and simple deployment, the auto attendant system in particular will allow companies to effectively route calls without sacrificing the time and attention of a live operator. This, in turn, can create an optimized professional presence for businesses, drive productivity and unify both in-house and off-site employees.
In addition to the communication aspect of the IceWarp UC suite, users will receive support for GroupWare, FTP, SOCKS, IMAP Append through Multi-Protocol Scanning Anti-virus, a new virtual keyboard that blocks keg loggers; real-time access to both personal and shared information though Exchange Active Sync & SyncML; multiple location synchronization with Global Address Book; and flexible communication with clients.
All features are delivered though an enhanced IceWarp Desktop Client, IceWarp Outlook Connector, IceWarp Notifier, and WebClient Enhancements.
“The ROI achieved by deployment of unified communications solutions is easily recognized: To streamline and manage communications, increase user productivity and efficiency, to enable users to work remotely with the same communication tools they have in the office, and to reduce bottlenecks that thwart the communications pipeline,” said Michael Osterman, president of Osterman Research. “Despite the reported benefits, enterprises aren’t always comfortable adopting these solutions because of the pain associated with the initial capital investment and the complexity of deployment for typical Unified Communications solutions.”
Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.
Edited by Jennifer Russell