Have you ever tried to call a company’s customer service phone line only to find constant ringing or an automated system? Better yet, have you ever spent an hour on hold with a company only to realize the customer service phone line doesn’t open for another hour?

If you have, then you’re in the same boat as I am and, frankly, it can be quite aggravating.

That’s why I believe that all companies that strive to have the best customer service and customer relationships should implement a 24 hour answering service, like the one offered by ReceptionHQ, an answering services provider, with a live agent to personalize every call, no matter what time or day it’s at. 

And, for employees within a company, a 24 hour answering service can benefit the in-house individuals as well. 

For example, when I leave my office at the end of the day, often, I am still waiting for a phone call from an important client. And, since my shift is over, if the client returns my call after hours, he or she will be directed to an automated message.

“Whether you are missing calls early in the morning or late at night, a 24 hour answering service could save you from those long hours of worry and concern,” ReceptionHQ officials said. 

By filling the gaps in a company’s operational structure, a 24 hour answering service will always keep clients satisfied knowing their calls can be answered at any time of the day, or night. In fact, ReceptionHQ’s 24 hour answering service does more than just monitor daily operations and see to it that calls are answered after the end of the workday at 5:00 p.m.

“While traveling, on vacation, staff shortages or just stepping out of the office could all lead to loss of business, with a 24 hour answering service, you have a professional secretary at the ready to take messages and direct clients appropriately,” company officials said. 

And, by having a live agent answer a call, no matter what time you need to speak with an agent, ensures that each customer feels appreciated and taken into account. I know I do. 

In addition to increasing a company’s customer satisfaction, ReceptionHQ officials said that having a 24 hour answering service also saves cost. 

“Having a vital 24 hour answering service is a cost effective way to run your business and by having the service there will prevent burn out and give you much needed time away from your office and business,” company officials said.