As a growing provider of call centers and agent performance software for operations around the world, it’s not surprising to see Knoahsoft upgrading its facilities to keep up with budding needs. This week the company announced that it has relocated its India-based development and support center as part of an expansion targeting the Asia Pacific region.

The new facility will double the capacity of the old office and give Knoahsoft space to support its developments staff as they grow to provide more effective call and contact center support. The new space boasts an advanced development lab that will aid in quickly testing services and bringing them to market.

The upgraded office is based in Hyderbad, at the prestigious Maximus Towers IT Park, one of India’s largest.

"Our new development and support center is outfitted with state-of-the-art technology and all of the amenities that will enable us to best provide our customers and partners with the unparalleled products, support and professional services Knoahsoft has built its reputation on," said Sri Myneni, CEO and co-founder of Knoahsoft in a release. "And, we will be able to conduct extensive integration testing with our technology partners to ensure optimal interoperation."

Knoahsoft is best known for its Harmony platform, which combines a number of monitoring tools in an effort to give call center managers a better understanding of agent behavior, and provide actionable intelligence for directing it. With Harmony, call centers can record conversations, collect metrics and view data that help in the formulation of ongoing strategies. The service also provides training options designed to promote an agents customer service competency when they’re not on the phone.

A recent Frost and Sullivan survey indicated that the Call Center Software market is likely to grow at an annual rate of 7.5 percent over the next five years. This move should help Knoahsoft remain prepared for the increased demand in contact center technology.

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Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.

Edited by Carrie Schmelkin