Verba Technologies, a provider of call recording and contact center quality management solutions for unified communications (UC) platforms, and Geomant, a UC software developer and systems integrator specializing in Microsoft (News - Alert) technologies, announced the launch of a call recording solution for Microsoft Lync.

The solution was announced at Enterprise Connect, Orlando.

The release of this compliance recording and contact center quality management solution for Microsoft Lync Server 2010 marks the strategic market and technology collaboration between the two organizations, company officials said.

“With the arrival of Lync Server 2010, more organizations are recognizing the opportunities and benefits of using the Microsoft unified communication platform as their strategic enterprise voice platform,” said Kevin Ross, Geomant’s product sales and marketing director, in a statement.

Call recording is an essential feature for enterprises adopting Microsoft Lync platform. The joint offering from both companies presents customers with a Lync call recording solution that encompasses several capabilities.

At the core of the call recording solution is Geomant’s enterprise-grade, conference-based Lync call recording engine technology with Microsoft Exchange and Microsoft Outlook integration.

To complement this technology, Verba has added their complete call recording and quality management suite, featuring Web access, rich access control, and auditing and automated media lifecycle management functions, company officials said.

The solution provides on-demand and always-on Lync call recording for internal, external, inbound and outbound Lync-based voice calls. It supports Microsoft Office Communicator 2007 R2, Lync and all Lync-compatible phone hardware solutions.

The Verba Media Repository stores recorded calls and provides secure and auditable search with rich access control and sophisticated archiving policies. Contact center operators can use the Verba Performance and Quality Management module for agent evaluation and scoring.

 “With call recording, many organizations have sophisticated quality and compliance requirements,” Ross added. “Both Geomant and Verba recognize the synergies of working together to create a solution designed for Lync Server 2010 with the rich post-recording functionality that Verba offers.”

“This is a great example of two Microsoft partners collaborating to produce a solution that combines Lync’s unique communications and productivity capabilities with a call recording solution for compliance and quality management,” said Yancey Smith, director of product management, Microsoft Lync, Microsoft, in a statement.The solution allows companies to record Microsoft Lync, Cisco, Avaya, BroadSoft (News - Alert), and SIP standard platforms with the same call recording platform, so it enables recording in hybrid UC environments and facilitates smooth migrations.

“Lync Server 2010 support is an important next step in our call recording product strategy,” said Robert J. Tarantino, director of Global Business Development at Verba Technologies, in a statement.

“By working with Geomant, a technology leader in the Microsoft unified communication world, we are adding another world-class recording technology to our enterprise unified recording portfolio,” Tarantino added.The solution can be deployed on premise or as a cloud-based, software-as-a-service (SaaS (News - Alert)) solution by using the Verba Recording System’s proven, service provider, multi-tenant capabilities, company officials said.Recently Verba Technologies announced the launch a new suite of contact center quality assurance solutions that helps contact centers measure and enhance call center agent performance and systematically improve the customer experience.