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inContact Integrates Cloud Contact Center Solution with Gryphon's DNC Compliance Solution

By Rajani Baburajan, TMCnet Contributor

The changes implemented by the FCC (News - Alert) to the Telephone Consumer Protection Act (TCPA), including new cellular telephone restrictions, have created new challenges for companies looking for ways to remain compliant.

To help companies address these challenges, inContact, a provider of cloud-based call center services, has just integrated its cloud contact center solution with Gryphon's real-time, Do-Not-Call (DNC) compliance solution for outbound sales-and-marketing organizations and contact centers.

The solution works with inContact’s Personal Connection Outbound Solution.

inContact is aware of the complex compliance issues and constantly innovates and updates its solution to support contact center efforts to remain compliant. The partnership with Gryphon makes that possible, said Paul Jarman, CEO of inContact, in a statement.

"To help contact centers deliver compliant and world-class services, inContact is constantly considering existing and new government regulations that impact call centers,” Jarman added.

Gryphon Networks provides on-demand marketing compliance and sales intelligence solutions. The integration with inContact delivers the first integrated solution that offers comprehensive compliance with federal and state calling restrictions for inContact customers, the company said.

The joint solution can address the specific, individual needs of companies in different industries and across geographic locations. The multi-faceted approach provides high levels of customization options to meet the specific compliance needs of the company.

The cell phone compliance system includes three ways to handle calls: Click-to-Call, Preview or Manual. The Cloud-based, real-time call blocking validates each call request for permission to continue.

Jeff Fotta, president of Gryphon, said, "As the only company that guarantees 100 percent compliance with complex Do-Not-Call regulations, we are delighted to partner with another industry leader to enable inContact's contact center clients to reach their largest, legally marketable universe while ensuring adherence to marketing privacy rules for customers and prospects."

Just recently, inContact announced the availability of the second release of its cloud contact center platform in 2013. The new software release is designed to enhance personalized service experiences, delivering more 1-to-1 connections with customers while providing game-changing contact center effectiveness, the company said.