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Virtual PBX Launches Extension Management Application for iPhone Users

By Madhubanti Rudra, TMCnet Contributor

Virtual PBX, a pioneer in hosted PBX technologies, has introduced a new iPhone (News - Alert) application that literally brings hosted PBX features at the iPhone users’ fingertips.

The Virtual PBX iPhone application is currently available free of charge at the iPhone App Store.

The new extension management application for Apple's (News - Alert) iPhone makes it easy for Virtual PBX customers to have access to all of the most-used functions of their phone system, directly from their iPhones, including call routing, follow-me calling and ACD queue logins, which include iPhone-based presence management, a feature exclusive to Virtual PBX (News - Alert).

Virtual PBX, a company that strongly believes that all businesses, large and small, deserve the benefits of a world-class phone system that saves money and is easy to install and use, seeks to eliminate its clients’ needs to log on to a portal for managing the phone system’s functionalities.

Prior to the release of this application, Virtual PBX users had to manage all system functions through a browser-based secure Web portal. Now, users can manage the functions through this app right from their iPhone, with just one or two touches.

Virtual PBX iPhone application’s ACD Queue Presence Management feature makes presence management available through the iPhone. Users can log in and out of queues as needed, and through the use of intelligent queue algorithms, Virtual PBX then reduces caller hold times by not forcing calls to extensions where no one will answer.

iPhone-based queue presence management is exclusive to Virtual PBX in the hosted PBX market.

There are times, however, when users are not in a position to receive calls or may not want to receive calls at all. In these situations, the new app’s “Do Not Disturb” feature allows individuals to mark their extensions as unavailable, so calls that come in go directly to voicemail with no waiting and no client interruptions.

With the Follow-me, Find-me feature, users of the Virtual PBX system can redirect incoming business calls to any of up to four different phones, such as the VoIP phone in their office, their cellular phone or elsewhere.

As always, they'll be notified that incoming calls are business calls, not personal, and can answer appropriately.

“We're excited to introduce the first business extension management app with this advanced level of functionality for iPhone users,” said CEO at Virtual PBX Paul Hammond. “As an iPhone user myself, I love to have the Virtual PBX features I use the most right at my fingertips, and I am certain our customers will appreciate it too.”

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