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Toshiba's Strata Business Telephone System Providing Benefits to Chelsea Piers

By Rahul Arora, TMCnet Contributor

Toshiba (News - Alert) America Information Systems Inc., Telecommunication Systems Division (Toshiba), recently announced that its Strata CIX IP business telephone system has helped Chelsea Piers connect the employees and customers of its 28-acre entertainment complex.

Strata CIX family of business telephone system helps evaluate call patterns for better management decisions and simplified billing. It can restrict access to long-distance calls and can be connected seamlessly to high-speed digital services. The Strata CIX Automatic Call Distribution (ACD) features can improve efficiency, optimize contact center operations, and increase customer satisfaction.

Strata business telephone systems have features such as extension numbers, call forwarding, Caller ID, multi-line access. The clients can even switch between their cordless and digital desk telephones during a call. The easy-to-read LCD display features simple instructions and voicemail controls right on the screen, and programmable buttons put the most utilized features one touch away.

With Strata business telephone systems, employees at Chelsea Piers can now remotely manage the entire telephone system from their laptop or desktop computers. Also, they can rout incoming calls to a live operator, so no call ever goes unanswered during business hours.

Strata business telephone systems’ FeatureFlex adaptability and integrated Media Application Server lets the customers modify existing features and create new ones, like voicemail, CTI (News - Alert) applications and blended features that work between applications and resources. They can automatically re-register to a secondary system if the primary system fails. Plus, survivability is scalable from one IP telephone to some or to all the IP telephones in the primary system.

"Together, Toshiba and Tele-Dynamics delivered on our top three goals: standardization on an affordable, reliable platform; reduced business telephone costs; and the ability to self-administrate. It's a winning combination," said Stuart Sheinbaum, vice president and director of Communications for Chelsea Piers.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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