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June 01, 2011

Inflight 911 Services to Provide Air-to-Ground Communication, Protect Aircraft Passengers

By Tammy Wolf, TMCnet Web Editor

InFlightMessenger.com developer InFlight Labs, has unveiled its powerful, revolutionary Inflight Emergency 911 Services, certainly demonstrating how far in-flight communications have come since the tragic events that occurred aboard four separate flights on Sept. 11, 2001 and during recent incidents of unreachable air traffic controllers at major U.S. airports.

Designed to support airline pilots and staff in their efforts to alert up to 100 government officials in the event of an in-flight emergency, Inflight 911 Services will be deployed later this year. The new proprietary product boasts a Web interface that leverages an aircraft’s WiFi (News - Alert) connection to establish a dedicated and secure connection between in-flight personnel and an Inflight 911 Services administrative panel.

Described as the optimal “Plan B” for airline staff when controller tower staff or airline staff cannot be reached, the Inflight 911 Services will serve and protect the more than 200 million passengers that board planes every year on any commercial or business aircraft across the globe.

“Inflight 911 Services will benefit everyone from airline staff to passengers and government officials by bringing numerous key resources together within minutes of an in-air emergency,” said Tiffany Van Alst, spokeswoman for InFlight Labs.

A single touch by an airline staff member or pilot will spark instant connection to a secure network and immediate two-way communication between the aircraft and the Inflight 911 Services team. In addition, the system’s communications will also be sent to the computer and/or mobile devices of more than 100 government personnel, including those of Homeland Security, the FAA, FEMA, FBI, CIA, 911 and other similar organizations.

Existing in-flight WiFi Internet service aboard aircrafts will allow the solution to go live in a matter of a few days or weeks, according to a press release. Once administered, the Inflight 911 Services Web interface will provide more than 18 points of critical data related to flight details, air crew and a current emergency situation. Embedded in sent and received real-time messages, this critical profile information will be paired with downloadable message history to ensure vital responsibility.

“It is imperative for the airlines to have alternate source of “air-to-ground” communication for aircraft in both commercial and business aviation markets,” said Van Alst. “We will be seeking strategic partners to help cultivate and develop this 'win-win' solution which adds an additional layer of safety and security in today's aviation market.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.

Edited by Jennifer Russell

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