911 Services

TMCnet staffers at ITEXPO East 2011 in Miami this week were abuzz about 911 Enable’s emergency 911 services, which are offered to hosted PBX (News - Alert) service providers, SIP trunking service providers, resident voice service providers, telematics service providers and relay centers.

This week in Miami, the Montreal-based company highlighted its services, which includes call routing service, automated phone tracking appliance and security desk notification system. Since 2005, 911 Enable (News - Alert) has been delivering products and services focused on IP telephony. Currently, the company routes more than 15,000 9-1-1 calls each month and works with more than 1000 organizations across the United States and Canada.

Our TMCnet reporters in Miami blogged yesterday that the company can get new customers up and running on its emergency 911 services within 24 to 48 hours of the contract being signed. And, unlike some competitors, 911 Enable’s database is nationwide and has uses the same format/interface regardless of the state in which it’s used.

“In emergency situations, employees expect accurate and reliable E911 support regardless of whether they are located at company headquarters, in a branch office, at home, or on the road,” the company states on its Web site. “… 911 Enable helps enterprises meet these challenges with its uncompromising E911 technology and expertise.”

911 Enable offers enterprise, education, small and big business, healthcare and government solutions. E911 Education, for example, offers on-site security desk routing and notification; 911 caller identification down to the building, floor, room and workstation level; E911 support for users in all areas, including on the main campus, at branch campuses, or working remotely, and automatic discovery of IP phones, softphones and wireless phones.

While 911 Enable works to provide emergency service to cellular and Internet telephone calls, there are still many individuals who have no emergency plans in place. As was recently reported by TMCnet, only 46 percent of participants in the 2010 American Public Safety Survey indicated that they have an emergency plan or 911 services solution in place. Of the group, a little over 60 percent felt they had “adequate knowledge” of their area's specific emergency and 911 services procedures.

911 services like 911 Enable can better prepare individuals in case something goes awry and can keep them calm in the event that an emergency ensues. Its solutions have been established according to FCC, CRTC, and NENA i2 standards, helping enterprises and service providers reduce liability concerns and meet E911 regulations, according to the company.

Others are taking note of 911 Enable services as well, as the company has been honored nationally for the past several years. Most recently, 911 Enable was a recipient of the 2007 Internet Telephony (News - Alert) Product of the Year Award, given to companies that have demonstrated a commitment to quality and the further development of the IP telephony industry through their contributions. 911 Enable was recognized for its breakthrough Enterprise 9-1-1 Solution which addresses the emergency 9-1-1 call routing challenges posed by convergence and unified technologies in the enterprise environment, the company stated.

911 Enable has also been working to extend its reach in the past few years and, most recently, it expanded its partnership with Aastra USA, a company at the forefront of the enterprise communications market. The agreement allows Aastra (News - Alert) to offer 911 Enable's Emergency Gateway (EGW) appliance to its customer base.

Want to learn more about the latest in communications & technology? Then be sure to attend ITEXPO East 2011, taking place Feb 2-4, 2011, in Miami. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.