Choosing the Right Cloud Model for your Contact Center

The world is moving to the cloud; contact centers are no exceptions. Cloud comes in various forms and shapes. As global brands work through their cloud strategy, they often face with the challenge of choosing the right cloud option. Learn more about the various cloud options and their pros and cons. Hear from Omega World Travel, on how they unlocked the power of an open cloud native platform and built real-time agility in their contact center through innovative integrations including one with Alexa.

What Attendees will learn:

• Different cloud models for Contact Center
• Pros and Cons of various cloud models
• Power of open cloud native platform to drive real time agility

Who should attend:

• IT Leaders in Applications, Telephony and IT Infrastructure and Operations Contact Center Executives and Operations leaders
• Contact Center Executive