Save Money by Using VoIP in Your Contact Center
Learn how TouchPoint Contact Centers saved $246k by switching from a boutique contact center solution to VoIP

Thursday, December 4, 2014
Time: 11:00 AM EST / 8:00 AM PST

Are you paying for expensive call center software features you don't need or use?

Learn How TouchPoint Saved $246,000 per year by replacing their expensive contact center software with a VOIP communication platform.

TouchPoint Contact Center operates three call centers, including locations in the U.S. and overseas, and supports more than 200 agents.  CEO Chris Eisdorfer, will will provide you with an overview of how and why they replaced their expensive contact software with a VoIP solution. He will share his journey from pre-PBX systems and unreliable, expensive providers, to one that is reliable, includes redundancy for the security his business needs, and is affordable with enterprise-level features at a savings of $246,000 per year.

In this webinar, you will learn:

  • How VoIP solutions now provide the majority of functionality most businesses need to run their contact centers
  • The financial and operational benefits of an intuitive user interface
  • About the positive impact a VoIP business communication solution can have on both the customer and employee experience, improving CLV and reducing turnover

Don’t miss this great opportunity to hear how one business saved big by switching to a reliable VoIP provider that empowered them with the right tools for their business.

Register Today




Chris Eisdorfer
TouchPoint Contact Centers

Chris Eisdorfer is an entrepreneur and business executive with a proven track record of success in both domestic and international call center and BPO industry. He is an expert in sales process engineering, sales training, CRM, quality assurance, and onshore and offshore outsourcing and is a recognized innovator in the industry with extensive relationships in the global outsourcing space. Chris has functioned as President, COO, and CIO of major call center companies, including founding and running a call center as President/COO for thirteen years. He has also serviced customers like American Express, AT&T, Verizon, BellSouth, Bank of America, Office Depot and JPMorgan Chase.


Peter Bernstein

Peter Bernstein is a seasoned writer and professional with deep experience in the communications and IT industries. As a top-level industry analyst, Peter has keynoted major technology events and has been cited numerous times by The New York Times, The Wall Street Journal, The Los Angeles Times, USA Today, The Washington Post, Business Week, Fortune Magazine, ComputerWorld, NetworkWorld, Communications Week, among other publications.

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