Broadvoice Achieves SOC 2 Type 1 Certification

Broadvoice announced that it achieved Service Organization Control (SOC) 2 Type 1 certification for its Contact Center as a Service (CCaaS) and Unified Communications (News - Alert) as a Service (UCaaS) platforms. This certification verifies that Broadvoice’s solutions meet the stringent standards for security, availability, processing integrity, confidentiality, and privacy outlined by the Trust Services Criteria.

Developed by the American Institute of Certified Public Accountants (AICPA), the SOC 2 audit assesses an organization’s controls to protect and secure its systems and services. The certification ensures best practices for securing assets, including customer information, intellectual property, employee information, and information entrusted by third parties. In addition to achieving SOC 2 certification, Broadvoice’s solutions are also HIPAA-compliant.

“At Broadvoice, security has always been our top priority,” said CEO Jim Murphy. “With both our GoContact and b-hive products achieving SOC 2 certification, customers know they have a trusted and secure partner to support all their CX needs.”

Broadvoice’s GoContact CCaaS Platform is a cloud-native contact center that combines cutting-edge computing technologies—such as the cloud, containers, microservices, and AI—into an affordable and agile omnichannel solution. GoContact unifies interactions into a single platform, providing access to omnichannel data and analytics to maximize customer engagement and ROI. The platform is designed to deliver personalized and optimized experiences that meet the high expectations of today’s customers.

The b-hive UCaaS Platform integrates advanced computing technologies, including PBX (News - Alert), unified communications, collaboration features, and a virtual call center. It also offers integrations with popular applications such as Salesforce, Microsoft Teams, Zapier, Webhooks, and Zoho (News - Alert) (launching this year). This easy-to-use platform seamlessly connects teams, enabling users to collaborate, improve customer communication and satisfaction, and make data-driven decisions with call analytics.

“The hybrid workforce is here to stay,” Murphy said. “Our customers need to know that their customer data is safe and secure across locations, time zones and devices.”