Theta Lake Enhances Voice Recording and Compliance Capabilities

By Stefania Viscusi June 10, 2024

Theta Lake, a provider of Digital Communications Governance (DCG) solutions, announced it is strengthening its Unified Communication Compliance offerings with a host of new capabilities, integrations, and partnerships.

As companies increasingly transition from legacy voice infrastructure to cloud-based unified communication platforms, the need for updated voice recording and compliance solutions has become critical. 

Regulatory bodies are imposing record-breaking fines, amounting to nearly $3 billion over the last two years, on organizations failing to effectively manage their communication landscape. This includes inadequate record-keeping for voice recording requirements under regulations like the CFTC’s Dodd-Frank Regulation 23.202, UK/EU MiFID II, Canadian IDPC Rule 3804, PCI (News - Alert) handling, and GDPR compliance. The message from regulators is clear: organizations must prioritize proper oversight and data retention across all communication channels, including voice and messaging.

Theta Lake’s cloud-native DCG coverage for Cloud Voice and UC platforms offers a scalable and flexible solution for capturing voice communications. Whether through integration or Theta Lake’s recording infrastructure, the platform supports a wide range of communication mediums, including call center tools, enterprise calling products, trader voice, and mobile-based phone calls, including text messages. 

“We’ve focused our integrations and efforts at Theta Lake on providing the broadest coverage for Cloud Voice Unified Communication platforms with the deepest DCG capabilities for compliance,” said Dan Nadir (News - Alert), Chief Product Officer, Theta Lake. “This latest wave of integrations, capabilities, and patented technology is just more validation of our impact and innovation in compliant voice.”

Theta Lake now supports recording and capture for various platforms with voice capabilities, including Amazon Connect, Cloud9, Dialpad, Fuze, GoToMeeting, Microsoft (News - Alert) Teams, Movius, Nice, Redbox, RingCentral, Symphony, Verint, Webex by Cisco, and Zoom Contact Center, among others.

Additional innovations include:

  • Microsoft Certified Compliance Recorder: Supports recording and Follow-the-User recording for Microsoft’s Operator Connect and over 93 phone and voice providers integrated with Microsoft Teams.
  • Unified Coverage with Flexible Platform: Captures, archives, searches, and detects risk in voice, SMS, and messaging across carriers, Unified Communication providers, and mobile compliance tools.
  • Unified Coverage for Interconnected Modalities: Captures, archives, searches, and detects risks for interconnected modalities within voice platforms, including SMS, call from chat to chat from call in UC, trader voice, and screen sharing in call center tools.
  • Geographic Support: Enables call recording archiving and multi-location storage management in any geography simultaneously, ensuring compliance with localized regulatory requirements for data sovereignty.
  • Advanced Security and Compliance Features: Provides advanced security and compliance certifications, including bring your own encryption key management and cloud storage, offering flexibility in migration and storage cost management.
  • TranscriptionRN Technology: Offers built-in transcription or integration with other transcription services, surpassing Word Error Rate (WER) solutions. Includes patented technology for identifying soundalikes and lookalikes, ensuring comprehensive compliance and security analysis. Also provides on-demand translation capabilities for reviewers.

“Theta Lake’s compliance recording enabled us to adopt Microsoft Teams, which was paramount in keeping our regulated employees productive and engaged with our customers,” said Paul Jones, Head of Technology, Longview Partners. “Theta Lake helped us very quickly implement a full compliance suite to capture and record all aspects of Microsoft Team’s Meetings, as well as proactively detect risk in the recordings, enabling our compliance teams to be much more effective and efficient when performing review. Not only are we compliant with MiFID II regulations, but our compliance teams are also able to scale with the growing volume of unified communications we are recording.”

Edited by Greg Tavarez
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