Legacy voice infrastructures are at the end of their life cycles. Traditional voice vendors are disappearing due to acquisitions. Communication service providers, or CSPs, therefore, find themselves at a crucial juncture. CSPs are tasked with making strategic decisions on the technological foundation that will underpin future voice services.
To help CSPs deliver and monetize voice and cloud communications services, Alianza, a cloud communications platform for service providers, entered a multi-year strategic collaboration agreement with AWS.
So, what are the key advantages of this Alianza (News - Alert) and AWS collab?
Well, the collaboration facilitates a reduction in the cost of ownership and streamlines operations. By leveraging the Alianza Cloud Communications Platform, CSPs replace their outdated softswitch-based VoIP networks and obsolete TDM legacy hardware. They then launch new UCaaS and cloud communication products. AWS, with its commitment to modernizing telecommunications, aids in migrating workloads to a cloud environment, addressing the challenge of legacy software and on-premises infrastructure prevalent in core communications networks.
"AWS and Alianza are both driven to innovate and modernize telecom infrastructure," said Sameer Vuyyuru, Director and Head of Worldwide Telecommunications Business Development, AWS. "The combination of Alianza's full-stack cloud communications platform with our customer-centric go-to-market motion and proven cloud infrastructure delivers a turnkey solution to solve key business challenges for service providers, making it the easy choice for CSP (News - Alert) network transformation."
The partnership also improves the customer experience for CSPs. Traditional voice networks have been a hindrance to service providers looking to transform into technology leaders capable of delivering innovative communication applications. By deploying retail services based on the combined offerings of Alianza and AWS, CSPs maintain complete control over the customer experience. This includes aspects such as brand identity, pricing strategies and market positioning. With this, they utilize their potential in terms of market differentiation, digital automation and overall customer satisfaction.
The collaboration promotes new product innovation in the telecommunications industry. Alianza has simplified the communications infrastructure into a comprehensive SaaS (News - Alert) solution. This approach lets CSPs deliver a full suite of legacy voice and next-generation communication services, avoiding the complexity of moving individual workloads to public cloud infrastructure.
Ongoing innovation efforts by Alianza's research and development teams, in collaboration with AWS experts, promise unprecedented market agility and flexibility for CSPs. The incorporation of generative AI services, such as Amazon Bedrock and Amazon Lex, demonstrates a commitment to cutting-edge technologies that improve analytics, insights, proactive actions, AIOps integration for streamlined service management and the creation of AI-driven conversational interfaces.
The long-story-short of this is that the alliance presents an opportunity for CSPs because it offers cost reductions, improved customer experiences and a platform for continuous product innovation.
"AWS has been strategic in helping Alianza to build and scale one of the world's best cloud communications experiences for service providers," said Dag Peak, Chief Product Officer of Alianza. "Together, we will continue to accelerate growth for communications service providers and make the promise of digital transformation a reality."
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Edited by
Alex Passett
