Future of CX Speaker RingCentral Passes the CEO Helm to Founder Shmunis

By Greg Tavarez December 12, 2023

RingCentral, a provider of AI-first cloud-based business communications and collaboration that combines phone system, messaging, video, webinars and hybrid events and contact center, has earned the trust of millions of customers and thousands of partners worldwide over the years. The reason is because RingCentral (News - Alert) empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes.




Learn more about RingCentral and CX from Mike Stowe, Senior Director, Developer Marketing, RingCentral, where Stowe will speak during the Future of CX Expo on February 13-15, 2024, in Fort Lauderdale, Florida.

After reaching more than $2.2 billion in annual revenue, 400,000 customers, 15,000 channel partners and approximately 4,000 full-time employees, RingCentral appointed Tarek Robbiati as CEO in August 2023, who was also a member of the RingCentral Board of Directors.

Robbiati is a well-known strategic and financial executive with experience across the telecom, media, technology and financial services industries. Prior to joining RingCentral, he served as CEO and EVP of strategy of HPE since 2018 where he helped oversee the company’s portfolio transformation and financial growth, including doubling ARR while significantly growing free cash flow. Before joining HPE, Robbiati served as chief financial officer of Sprint (News - Alert) where he led the company’s strategic efforts to reposition the company.

After a few months as CEO, RingCentral announced that Robbiati has stepped down as CEO, and Vlad Shmunis, RingCentral’s founder and Executive Chairman of the Board, has returned to his full-time role as CEO.

It should be noted that Robbiati’s resignation is not a result of any disagreement with the company or the Board, or any matter relating to the company’s operations, policies or practices.

“I have the utmost respect for the RingCentral team. I wish the company and its people the very best,” said Robbiati. “RingCentral has tremendous products, and I believe the company will continue to deliver for its customers and shareholders.”

Shmunis, founder of RingCentral, has led RingCentral to continuous recognition, achieving leadership status in the Gartner Magic Quadrant for Unified Communications (News - Alert) as a Service for the ninth consecutive year in 2023. Additionally, Gartner ranked RingCentral No. 1 in key use cases, including UC with integrated contact center, midsize enterprise and telephony centric organizations.

Shmunis has received notable leadership awards, such as Best CEO for Diversity and Women by Comparably Awards and recognition as Best CEO in Institutional Investor's All-America Executive Team. He has been honored with the World Economic Forum Technology Pioneer Award in 2008 and the Unified Communications Leader of the Year award from UC Today.

Before founding RingCentral, Shmunis served as the CEO of Ring Zero Systems. There he helped pioneer desktop business communications software and achieving significant success with partnerships and acquisitions, such as the acquisition by Motorola (News - Alert).

“We are at a tremendous inflection point in our industry, and it is critical that our product and innovation strategy drives all that we do and is closely aligned with how we go to market,” said Shmunis said. “We have a world-class team, battle-proven technology and a clear roadmap with a large and untapped market opportunity ahead of us. I am fully committed to RingCentral and am confident in our ability to drive sustainable, profitable growth moving forward that is rooted in our core values of trust, innovation and partnerships.”

Shmunis will remain Executive Chairman of the Board.

To hear more from Mike Stowe, Senior Director, Developer Marketing, RingCentral, join him for his session at Future of CX Expo, taking place February 13-15, 2024, in Fort Lauderdale, Florida, as part of the #TECHSUPERSHOW. At Future of CX Expo, discuss the latest research and development in this field and learn about the tools needed to launch applications of future of CX in a range of industries.




Edited by Alex Passett
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