Thryv Command Center, Now Available, Propels Growth for Small Businesses

By Greg Tavarez December 07, 2023

The pervasive issue of burnout, coupled with the persistent challenge of ongoing worker shortages, poses significant hurdles for businesses. In fact, the labor force participation rate is 62.7%, down from 63.3% in February 2020 and 67.2% in January 2001, according to the U.S. Chamber of Commerce.

Large businesses have the budget and resources to handle staffing shortages. SMBs, on the other hand, find themselves allocating an increasing amount of their time to tasks that are not directly related to customer engagement or satisfaction. This dual burden not only affects the well-being of SMB owners but also hampers their ability to focus on core business activities essential for growth and success.

Enter Thryv Holdings, the provider of the SMB software platform, Thryv.

More than 60,000 SMBs utilize Thryv to grow and modernize their operations. Thryv also manages the digital and print presence of nearly 400,000 SMBs, connecting them to local consumers via proprietary local online and print directories and popular social media and search engines, helping them gain new customers and grow their bottom line.

And, in the past two months, Thryv Command Center was adopted by more than 20,000 new users, who are actively connecting channels — such as email, text, phone and video — sending and receiving millions of messages within the platform.

Building on that momentum, Thryv announced the general availability of Thryv Command Center.

Thryv Command Center serves as a centralized communication hub that empowers SMBs to oversee all their interactions with customers and team members from a unified platform. The platform features a centralized inbox amalgamating customer conversations from more than 12 channels into a cohesive and easy-to-follow discussion thread.

Users can access communication histories for individual clients and engage with customers through phone and video calls, consolidating voicemails alongside emails, texts and social media messages. Businesses also can acquire a dedicated business line for voice calls and texts to better facilitate efficient communication with potential and existing clients, while also benefiting from automatically transcribed voicemail transcripts for quick information retrieval.

“Thryv Command Center empowers SMBs to increase efficiencies and simplify customer communications into a single conversation across multiple unconnected channels, and it can be activated in less than 60 seconds,” said Ryan Cantor, Chief Product Officer at Thryv.

Thryv Command Center includes among other features forever-free WebChat and forever-free unlimited use SMS. It is available via both a user’s browser and in the iOS and Android (News - Alert) App Stores for use on the go.

In addition to the forever-free tier, Thryv Command Center has two paid tiers (Plus and Professional) priced at $20/user/month and $30/user/month.

Edited by Alex Passett
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