FluentStream Franchise Program: Streamlining Business Expansion with Concierge-Style Support

By Greg Tavarez November 07, 2023

Franchise owners are often confronted with daunting to-do lists, encompassing everything from securing a location and hiring staff to establishing supply chains and marketing strategies. Amidst such lists, setting up an efficient and effective business communication system is a crucial task that cannot be overlooked.

With the advancement of technology and the proliferation of user-friendly communication tools, franchise owners now have an array of options at their disposal to streamline this vital aspect of their operations. From email and messaging platforms to virtual phone systems and video conferencing tools, the choices are diverse. They allow franchisees to select the solutions that best align with their unique needs and budget.

It’s safe to say that this particular endeavor does not need to be an arduous process as long as franchise owners look for the right programs. One program in particular is FluentStream's FluentStream Franchise Program, which assists small and midsize organizations with their business communication requirements.

FluentStream is a cloud communications company that simplifies and automates how SMBs communicate with their customers. FluentStream enables service, sales and other professionals to deliver an exceptional customer experience from any device or location. Its cloud-hosted phone system, known for its flexibility, is already utilized by numerous franchises, including ACE Hardware, Allstate, Molly Maid and RE/MAX.

As for the FluentStream Franchise Program, it is designed to cater to franchise owners, offering them personalized support, enhanced customer service and custom resources to facilitate the expansion of their business.

The program includes benefits like personalized onboarding, a dedicated customer service manager, special pricing and custom-branded training materials to help franchise owners onboard new locations and staff efficiently.

The program provides a flexible communication platform with over 100 features, including unlimited U.S. calling, SMS text messaging, call queuing and call center features like auto attendant for call routing. Users can access FluentStream's services through the FluentStream Mobile app and manage them through an easy-to-use web portal or the new FluentStream Admin app, ensuring usability from any location or device. FluentStream also emphasizes 24/7 U.S.-based human support to ensure customers receive assistance promptly when needed.

"The FluentStream Franchise Program combines our experience designing and optimizing customer communications for hundreds of franchises with concierge-level support to streamline and expedite the process,” said Cass Gilmore, CEO, FluentStream. “This enables franchise owners to open and scale their businesses faster with peace of mind that their flexible, reliable communication services can be adjusted to meet the evolving needs of their business."

One of their long-time customers, Homewatch CareGivers, with over 30 franchise locations, has already benefited from FluentStream's cloud communication services.

"FluentStream is among the preferred vendors we recommend to our franchise owners," said Rebeca Botero, Business Partners Support Manager, Homewatch CareGivers. "FluentStream’s services are adaptable and HIPAA-compliant, which are critical for our mobile workforce that relies on dependable communication services to best serve the needs of our clients."

Based on what Botero said, there is no doubt that FluentStream delivers on its mission to help businesses enhance customer service and custom resources to accelerate and simplify the addition of new locations or staff.

Edited by Alex Passett
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