RingCentral Teams with Healthcare ISVs to Transform Workflows

By Luke Bellos, Editor, TMCnet  |  October 22, 2021

Cloud communications leader RingCentral announced this week it has formed new partnerships with Ascom (News - Alert), ChronicCareIQ, and ELLKAY, to enhance healthcare operations with  RingCentral MVP and RingCentral (News - Alert) Contact Center.

Ascom, ChronicCareIQ, and ELLKAY are among the top Independent Software Vendors(ISVs) in the healthcare field, offering a number of solutions and capabilities designed to foster better patient engagement, improve workflow, and deliver better care for patients with critical illnesses. RingCentral intends to support these three partners by integrating new communication features to reduce work complexity and support overwhelmed staff.

“Easy access to patient communications is critical in simplifying how we connect patients with their care teams to improve point of care workflows, as well as patient engagement,” said John Poli, industry principal, Healthcare at RingCentral. “Our solutions including RingCentral MVP and RingCentral Contact Center play a pivotal role in enabling healthcare providers to quickly connect, communicate, and collaborate internally and with patients. By partnering with leading healthcare solution providers, we are able to leverage the platform’s capabilities, expand our reach and inch closer to our goal of bringing the very best communications solutions to a wide range of healthcare professionals across the country, ultimately resulting in better patient outcomes.”

RingCentral will offer each participating company specific features to meet the needs of their internal operations. With Ascom, RingCentral will now be able to provide voice, messaging and video capabilities for work-related mobile devices. ChronicCareIQ intends to utilize RingCentral MVP with its own platform to enable one-click outbound calls, as well as automation features to streamline customer requests. Additionally, ELLKAY will incorporate RingCentral’s automated screen prompts to quickly pull external patient data during calls, and will also make use of customisation features for personalized experiences.

Edited by Maurice Nagle