8x8 XcaaS Introduces New Cloud Communications Features for Canadian Organizations

By Luke Bellos, Editor, TMCnet  |  October 15, 2021

Cloud communications leader 8x8 (News - Alert) recently announced it has included new cloud connectivity and reliability capabilities to 8x8’s XCaaS platform, in order to further support Canadian businesses in digital transformation efforts.

The hybrid workforce is officially a part of the post-pandemic economy, which means organizations across the spectrum are using this time to enhance internal operations with cloud capabilities. However, the complexity of adjusting to this new way of working can be an overwhelming task for organizations with little technical expertise.  Recognizing the demand for a comprehensive communications package, 8x8 developed XCaaS™ (eXperience Communications as a Service™) to offer a holistic resource of business solutions, including voice, video conferencing, messaging, and cloud contact center applications.

"8x8 XCaaS provides Canadian organizations the benefit of an empowered modern communications experience," said Michael Carnevale, Manager of Product and Partner solutions at CDW (News - Alert) Canada. "Our partners and their customers can rest assured knowing that they will experience improved employee productivity, delighted customers, and deeper insights for smarter decisions and a more agile organization."

8x8 has made impressive efforts over the last year to help organizations quickly enhance operations with cloud capabilities.Canadian 8x8 customers now also have the ability to mix and match communications and contact center plans to meet the unique needs of any organization. Customers will also benefit from additional data redundancy, security, and compliance measures, to guarantee business operations meet Canandian’s strict business operation standards.

“For many organizations in Canada, data sovereignty is a huge roadblock to choosing the products and services their organization requires,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “With our enhanced global infrastructure and capabilities, Canadian organizations can rest easy knowing their employees can communicate and engage customers securely while remaining compliant.”

Edited by Maurice Nagle