IoT platform and solution provider Ayla recently announced a new collaboration with artificial intelligence company Digica to improve customer experiences. By combining resources, the two companies hope to prevent subscriber equipment failures and reduce high customer support costs.
Both companies have recognized the growing costs of customer service support, as well as the problem of service providers being held responsible for service issues that are caused by peripheral devices. Ayla and Digica plan to significantly reduce these customer issues by offering a new solution that uses machine learning to detect and recognize unusual data patterns, which ultimately lead to common device and service failures.
“The surge of people working and learning from home during the COVID-19 pandemic, as well as the influx of smart devices that people have deployed on their home networks, has greatly complicated CSPs’ operations,” said Prashanth Shetty, VP of Marketing for Ayla Networks. “By augmenting Ayla’s AI platform engineering team with Digica’s experienced data science implementation services, we’re able to scale up our teams to quickly train and deploy Ayla’s pre-built predictive maintenance models for CSPs, helping them to address their service and support problems.”
The joint solution will leverage Ayla’s vast understanding of CSP (News - Alert) networks and device behavior, as well as Digica’s technical services and machine learning models. Both companies believe that the combination of talent could ultimately reduce user-initiated device restarts by as much as 30%.
“Digica’s team of AI and software experts help companies across the globe to address real problems using advanced AI and machine learning services expertise,” said Rafal Janczyk, CEO of Digica. “We are excited about working with Ayla to extend their data science teams, because they are well positioned to enable telecommunications carriers to reduce operational costs and improve the connected experience for millions of subscribers with Ayla’s robust AI platform.”
A proof of concept for the solution has been completed, and the two companies are currently in talks with multiple Tier 1 carriers to deliver it to customers in the near future.
Edited by Maurice Nagle