Unified Office Introduces Total Connect Now

By Paula Bernier, Executive Editor, TMC  |  May 20, 2013

Unified Office is a new service provider on the scene that aims to make the kind of UC solutions that were once only available to the largest companies accessible to the small and medium business set. The company this spring formally unveiled it services, called Total Connect Now, which is a private cloud-based managed service that addresses worker mobility and the bring-your-own-device trend.

Total Connect Now delivers an integrated communications experience to workers whether they’re at their desktop in the office or using a wireless device to conduct business from the office or a remote location. The aim of this service is to remove the complexity of unified communications and remote work for both employee and employer, says Ray Pasquale, CEO and founder of Unified Office.

“I don’t think the large carriers are capable of doing that,” he adds.

The service leverages VoIP, so wireless device users won’t rack up cellular voice bills. And Unified Office monitors and offers backup for the service, so businesses don’t have to manage the network, he adds.

To get companies started on the service, Unified Office provides a site survey, installs a small device at the business premises and do engineering on the system to ensure a high-level end user experience. Unified Office will even work to interface with organizations’ existing systems; for example, it recently interfaced one of its academic customer’s school intercom systems to Total Connect Now, he says.

Pasquale emphasizes that Unified Office is bullish on open systems and emerging standards such as WebRTC and HTML5. Initially, the company is using HTML5 to embed call control in click-to-call applications. But while HTML5 can take a few seconds to work, WebRTC is embedded in the browser so can trigger communications immediately, he says.

Unified Office was founded about 18 months ago and this announcement today signals that it’s coming out of beta and going into production. The company brings Total Connect Now to market exclusively through its ecosystem of PBX (News - Alert) resellers and managed service providers.

Edited by Stefania Viscusi