Latest Feature Articles

Winners of the 2018 Unified Communications Product of the Year Award Announced
TMC announced the winners of the 2018 Unified Communications Product of the Year Award, presented by INTERNET TELEPHONY magazine.

TMC Labs Names it 2018 INTERNET TELEPHONY Innovation Awards Winners
Welcome to the 19th annual INTERNET TELEPHONY magazine TMC Labs Innovation Awards, where we honor innovative technologies from a wide range of areas. Winners this year are quite diverse.

Winners of the 2018 INTERNET TELEPHONY NFV Innovation Award Announced
TMC announced the recipients of the 2018 INTERNET TELEPHONY NFV Innovation Award, presented by INTERNET TELEPHONY magazine.

TMC Announces 2018 INTERNET TELEPHONY Product of the Year Award Winners
TMC, a global, integrated media company helping clients build communities in print, in person, and online, announced today the winners of the 2018 INTERNET TELEPHONY Product of the Year Award, presented by TMC and INTERNET TELEPHONY magazine.

Cover Story

IP Phones That Pay: Htek Delivers for ITSPs, Resellers
Digital transformation is prompting many organizations to consider upgrading their communications systems. And that's a good thing, both for these businesses, and for the companies that outfit them with the solutions.

Security Special Supplement

Threats Continue to Grow, But So Does Spending to Guard Against Them
In some cases it's the guy next door, down the street, or across town. Other hacks involve sophisticated efforts by organized groups. And, increasingly, nation states are involved.

Security Special Supplement

Trump's Cyber Security EO Lacks Substance
More than three months after President Trump was expected to sign a cyber security executive order he finally took pen to paper on this important topic. Unfortunately, this executive order does not seem to do much.

Security Special Supplement

Understanding and Mitigating Mirai
Mirai is a platform that supports ongoing DDoS-for-hire operations, allowing threat actors to launch DDoS attacks against their victims in exchange for monetary payment.

Security Special Supplement

Securing Customer Identities in the Era of Data Breaches & the IoT
The DNC, LinkedIn, MySpace, Yahoo! This is just a partial list of the companies that experienced data breaches last year. Such breaches mean big risks for a brand's reputation and bottom line.

Security Special Supplement

The New NY Cyber Security Rules: A Sign Of What's to Come?
The toughest cyber security regulations in the nation are now in place. New York has imposed new policies which aim to protect both companies and consumers.

Security Special Supplement

Document Security: Is the Real Threat Coming from Within?
Increased business complexity and the proliferation of shared documents increase the risk of information security breaches.

Security Special Supplement

Clearing up the Clutter with Network Security Policy Management
IT teams confront the difficult task of protecting complex networks that are subject to constant change driven by highly dynamic businesses.

Security Special Supplement

Security Briefs
A look at some of the security related news items from TMCnet from the last quarter.

CEO Spotlight

What is the New Age of Telecom?
TMC spoke with Coriant CEO Shaygan Kheradpir about the progress the company has made in the four years since three prominent brands were combined to create the Coriant brand.

CEO Spotlight

Unified Office CEO Talks Choices, Disruption, Innovation
Ray Pasquale, CEO and founder of managed services provider Unified Office, is a communications industry veteran. Having been a leader at such companies as Ascend, Cascade, Lucent, and Sonus, Pasquale has had a front-row seat as the networking space evolved over the years.

Product Review

Product Review: Htek UC926 IP Phone and UC46 Expansion Module
TMC Labs reviews the Htek UC926 IP Phone and UC46 Expansion Module. The Htek UC926 is a wired IP deskphone with a modern design and feature set to meet the needs of any business today.

Product Review

Versa Networks: Bringing SD-WAN & Cyber Security Protection to the Branch Office
TMC Labs reviews Versa Networks Cloud IP Platform, including Versa FlexVNF, Director, and Analytics.

TMC Reveals 2017 Friend of the Channel Award Winners
TMC and INTERNET TELEPHONY are proud to announce the winners of our Friend of the Channel Awards. This marks the fourth iteration of this award program.

Strategic Solutions Series

Better, Faster, Simpler: Dash Helps Organizations Be More Efficient
We're all trying to do more - more quickly - with less. That means organizations need solutions that are easy to use. They want to work with suppliers that are responsive to their needs. And they like to know what to expect in terms of pricing and reliability.

Special Supplement

Why Hasn't UCaaS Taken Off?
At ITEXPO 2017, there were new VoIP logos both in handsets and in service providers (ITSPs). White-label providers like CoreDial are powering MSPs to offer their own brand of VoIP. There are so many providers of hosted VoIP, but not that many that actually sell UCaaS.

Special Supplement

The Continued Evolution of the Contact Center
The contact center has always been technically innovative. The quest to both improve customer service while reducing expenses at the same time, while potentially oxymoronic, gets pulled off in this space because of technical innovation.

Special Supplement

How Unified Communications Is Connecting With the IoT
Unified communications and the Internet of Things are intersecting in a variety of very interesting ways.

Special Supplement

Team Collaboration: Why Everybody Is Rushing to Pick Up the Slack
Companies are designing open workspaces in an effort to better enable collaboration. Just look at the new donut-shaped campus Apple is building. Its design mirrors the move away from top-down bureaucracy and emphasizes the idea of teams (or circles) of employees.

Special Supplement

Key Business Communications Trends & Players
Business communications has changed a lot in recent years. In other ways, however, it hasn't changed much at all. But more change is coming, at a more rapid pace, and that could really change the way people do business and get their work done.

Special Supplement

Messaging, Slack, and Facebook - It's Complicated
My last Rethinking Communications article focused on CPaaS - communications platform as a service - and how it seems to be displacing UC as we've come to know it. The collaboration space - however you define it - is a moving target, and as much as CPaaS may provide comfort for representing the current state of things, it's not.

Special Supplement

What's Happening in Real-Time Web Solutions
As many may have noticed, California is getting drenched this year. After 5 years of drought, the floodgates are opening, and we are getting inundated. Over a single day we got about 6 inches of rain; I had to drain the pool twice. While the effects of the drought are still being mitigated, for now it is a great sign.

Go Big or Go Home: Why More UC Outfits Are Going Global & Upmarket
The definition of business communications continues to expand. So do the players in the business communications enablement business.

Special Supplement

The Time Could Be Right for Embedded Communications
APIs, CEBP, digital transformation, UCaaS 2.0, WebRTC - all of the above point to a fundamental change that's happening in business communications. Whatever you want to call it, and whatever technologies you employ to make it happen, the fact is that communications is expected to increasingly become part and parcel of existing business processes and applications, not supplements to them.

Cover Story

Avaya Files Chapter 11: What Now?
This year started out with a bang. That's not just because it marked the inauguration of a new and, many believe, controversial president. There was also lots of noise around Avaya's Chapter 11 bankruptcy protection filing in January.

COVER STORY

SD-WAN Will Be VoIP's Buddy
Today, unless a business buys a dedicated or managed SIP service, the voice packets are traversing the internet where quality of service is non-existent. Buying a managed service is more expensive, and it is one more network to manage. The whole movement to a converged network was for ease of management and cost savings.

Cover Story

How Other Vendors Are Supplementing or Discounting SD-WAN
While there are plenty of providers of SD-WAN solutions out there today, some suppliers have positioned themselves to provide complementary or alternative solutions.

COVER STORY

How SD-WAN Is Addressing BC/DR, Security, and More
With the rise of the cloud, ever-larger bandwidth, and SaaS-based business models, communications and networking continue to move forward at an unprecedented pace. But one area that hasn't changed much in the last couple decades is the enterprise wide area network.

COVER STORY

Solving Network Complexity: Why Overlays Are Not the Answer
While many enterprises, service providers, and suppliers in the communications space are behind SD-WAN, not everybody believes this architecture is the best way to go.

Customers & Suppliers: SD-WAN Solutions and Considerations
The field of SD-WAN companies is a crowded one. What's more, many of these entities speak of similar capabilities in describing their offerings. That can make it difficult for organizations looking to purchase SD-WAN solutions to select a supplier.

Cover Story

SD-WAN: What It Is & Why Organizations Are Embracing It
2016 was a very good year for SD-WAN, and this year is expected to be even better. That's because 2017 is the year in which SD-WAN is likely to reach the tipping point. At least according to some sources.

Cover Story

CSPs Are Flocking to SD-WAN
SD-WAN is an opportunity not just for suppliers but also for communications service providers, many of which now offer this software-defined wide area network service along with their existing connectivity services. While this can be a nice new revenue stream for them, it also could work to cannibalize their existing MPLS services - a point some CSPs are clearly trying to downplay.

CEO Spotlight

Windham Explains How Digium is Building on Its Asterisk Success
Asterisk became an open source sensation about a decade ago, and as a Digium board member, Danny Windham had a front-row seat to the show. Soon after, Windham was tapped as Digium's CEO, and he and his team have been working to translate the success of Asterisk into a growing business.

COVER STORY PACKAGE

ITEXPO 2017 Keynoter Sumit Dhawan Talks Digital Transformation
VMware's Sumit Dhawan will present a keynote at the upcoming ITEXPO about how technologies like business and cloud are allowing businesses to quickly adapt to new business models and what disruption of the workspace means to enterprises and end users.

COVER STORY PACKAGE

MSP Expo: What Managed Services Providers Can & Should Bring to the Table
Digital transformation, security breaches, and just keeping the network and applications up and running - all of the above are challenges that businesses of all sizes are facing. The good news is that they all represent an opportunity for managed service providers.

COVER STORY PACKAGE

Collocated Education and Networking Opportunities at ITEXPO
In case the wide array of ITEXPO tracks and sessions, the robust collection of collocated events, the action-packed exhibit floor, and the wealth of networking opportunities have not been enough to convince you to participate in TMC's Feb. 8-10, 2017, event in Fort Lauderdale, Fla., you may also want to consider the various workshops and training events in store at the Greater Ft. Lauderdale/Broward County Convention Center.

COVER STORY PACKAGE

Security Will Also Be a Major Theme at ITEXPO
They've accessed our corporate networks and data, hacked into retailer systems to steal our credit card numbers, broken into the accounts of major public figures like Mark Zuckerberg and others, and tapped into the Democratic National Committee's communications. And now there's a realistic expectation that computer criminals could use their know-how and the connected world around them to mess with our election process, takeover our connected cars and bathroom mirrors, and even pull the plug on widely used infrastructure like our air traffic control systems and electrical grids. So it's no wonder security remains in the headlines and is among the top concerns keeping IT professionals and C-suite executives up at night.

COVER STORY PACKAGE

Join Us at ITEXPO: The Communications and Business Transformation Event of the Year
Businesses are undergoing digital transformation. So are service providers. And, clearly, these transformations involve a whole lot of change.

COVER STORY PACKAGE

All About the API: How Your Business Can Benefit from this ITEXPO-Co-Located Event
Telephones were not of much use until the people that wanted to call one another had them. Cellular phones and networks had limited value until carrier interconnection and roaming agreements enabled subscribers to make calls to others, even if they were on another provider's network, and to enjoy their services in a broader geography. And the promise of ubiquitous communications was not realized until we moved away from the walled garden to the open internet model.

CEO SPOTLIGHT

Onvoy CEO Looks Back, Forges Ahead
Onvoy LLC is a facilities-based voice and messaging network organization that got its start in the rural local exchange market, where it still has strong customer relationships to this day. But it's been through a lot of changes in recent years.

COVER STORY

Making SME Telephony More Manageable: NetGen Expands Portfolio, Introduces Automation Platform
NetGen Communications Inc. is now armed with a broad portfolio of business-communications solutions designed to help ITSPs and channel partners meet the needs of small-and-medium businesses more affordably and effectively. It provides management capabilities across the entire product line. And, being relatively new to the market, NetGen is looking for additional channel partners to bring its products to market.

Real-Time Web Solutions Supplement

Creating a Great User Experience in the Real-Time Web
Indeed, technology can be changed. The user experience rapidly gains adherents as well as haters. How often is a company like Facebook or LinkedIn castigated when it changes an existing user experience, even if the new experience is much better?

Real-Time Web Solutions Supplement

The Internet Is Today's Real-Time Network
Today, nearly 3.4 billion people, 46 percent of the world's population, are connected to the internet, according to InternetStats, and enterprises of all sizes rely increasingly on the internet, as well as on their private IP networks, for every moment of their business activity. Interestingly, according to Ericsson's latest Mobility Report, there are also 3.4 billion smartphones in the world; that will grow to 6.4 billion over the next six years.

Real-Time Web Solutions Supplement

How Real-Time Communications Can Be Transformative for Business
Indeed, CRM giant Salesforce recently introduced Service Cloud Lightning Snap-ins to help companies provide connected, personalized service across any device. As a result, organizations can quickly deploy a contextual, modern service experience by just snapping in capabilities such as live chat and tap-to-call to their mobile and web apps. Additionally, the Salesforce SOS Snap-in now has two-way video chat, empowering agents to quickly see and resolve customer issues.

Real-Time Web Solutions Supplement

Development and Delivery of a Real-Time Web Solution
Delivering solutions in the traditional telephony world was a fairly easy concept. Very few people would start out to develop their own PBX from scratch. However, the new real-time web technologies like WebRTC, combined with the simplicity and power of JavaScript programming and the new features and capabilities of both HTML5 and native mobile operating systems have opened the door to developers creating a complete real-time solution from scratch.

Real-Time Web Solutions Supplement

Communications Innovation: A Real-Time Balancing Act
Essentially, the RTC paradigm should be focused around getting the business to work faster, more efficiently, and less expensively - all while keeping the needs of the user firmly in mind.

Real-Time Web Solutions Supplement

Business Goals for the Real-Time Web
In talking with a range of website and mobile application owners, I often hear that real time is not part of their offer. This is often true even if they have a chat agent on their site. Part of the reason is that, today, much of human interaction is still in a call center, running on 100-year-old telephony solutions. In fact, even more websites see real time as something they do not need.

Real-Time Web Solutions Supplement

Introducing Real-Time Web Solutions
The challenge with real time is that it is not a simple area. There are challenges from inception through implementation, delivery, and operations. And a successful real-time integration needs to operate virtually flawlessly. So assuring that your solution is both well engineered and deployed is critical.

COVER STORY

Bringing Things Together: Why Companies Are Revving Up Their API Strategies
Businesses, as we all by now know, are undergoing a digital transformation. The recent news that Ford has invested more than $182 million in Pivotal Software is further evidence of this trend.

COVER STORY

OpenStack Stacks Up: Open Source Software Sees Strong Uptake
AT&T is among the network operators leveraging Juniper Contrail for its NFV deployment, Miles noted. Juniper's technology will enable AT&T to do service chaining and orchestration and deliver virtualized firewalls, load balancers and other virtualized functions to customers so they can provision their own services, he said. As INTERNET TELEPHONY reported in October, AT&T offers a Network on Demand service powered by technology from Brocade, Cisco, and Juniper. Symantec and a handful of other network operators are also leveraging Contrail solutions today to power commercially available services, Miles said.

Cover Story

Revisiting Facebook's Open Compute Project Effort
Publicly Facebook has talked a lot about FBOSS, Linux-based software it developed that runs on its top-of-rack Wedge data center switches, he said. The company introduced FBOSS and Wedge in June of 2014. These two solutions were among the first to separate the hardware and software components while automating and providing better visibility of the network. Thousands of FBOSS/Wedge switches are now in production, Baldonado said.

COVER STORY

One in a Million: Fusion Delivers Single-Source Cloud Solutions for Business Customers
Several years ago, Fusion reviewed the crowded cloud services landscape and found it filled with providers of all types and sizes offering individual products. But something was clearly missing in the marketplace, says CEO Matt Rosen. That missing something was a cloud company that was focused on understanding customers' problems, helping them overcome their challenges in migrating to the cloud, and creating value for them once they moved to the cloud.

Cover Story

SD-WAN Catches Fire: Businesses & CSPs Adopt, Investors Shop
SD-WAN technology is also now beginning to be adopted by communications service providers, which are leveraging it to offer new managed services for their business customers. Meanwhile, a growing array of vendors is jumping aboard the SD-WAN bandwagon, and the investment community is lining up to dole out new money to players in the SD-WAN space.

Cover Story

Join the Evolution: Jabra Helps Businesses Deliver on the Productivity Promise
Business today moves at a rapid pace. Customer requirements and market dynamics are constantly changing, so businesses are working hard to keep up or, preferably, stay ahead of the curve.

Strategic Solutions Series

Hearing is Believing: Sennheiser Headsets Offer Premium Sound Quality
Sennheiser is the world's fastest growing headset manufacturer. It designs premium call center and office headsets, which are compatible with all major platforms, to organizations that range from small home offices all the way up to larger enterprise call centers. INTERNET TELEPHONY recently interviewed Tori Seliokas, channel manager CC&O at Sennheiser Electronic Corp., to learn more

Cover Story

From Dial-up to WebRTC: Two Decades of Innovation
Technology is a unique space, in that innovation doesn't ever stop. In fact, it has only seemed to gain momentum over the course of the past two decades. As each new advance is introduced, the whole tech industry sets to work on how to exploit those developments for the next opportunity. The innovators themselves also seem to be a resilient group, never being satisfied with the latest idea, rather looking ahead to the future and how to build upon that idea.

Cover Story

The APIs Have Landed
API used to be a term reserved only for the most esoteric conversations at tech companies. Now everybody from Adidas to Campbell's Soup is using APIs.

ITEXPO: Discover the Next Frontier in Communications
ITEXPO, as you may know, is a business technology event that brings together developers, enterprises, government agencies, medium and small businesses, resellers, service providers, and vendors to discuss the latest innovations that are changing the marketplace. It is where the community gathers to collaborate and discuss today's business communications challenges, and how to overcome them.

Cover Story

The Wi-Fi Way: How This Unlicensed Wireless Technology Hit the Big Time - And What's Next
Wi-Fi seems to be everywhere these days. It's in our homes, in our offices, in chains like Starbucks, and even in many independently owned restaurants and shops. And from the looks of things Wi-Fi will only continue to expand and become more woven into our online experiences.

Cover Story

WhatsApp With That: Will Telco OTT Beat Facebook At Its Own Game?
The facts and stats are well known. For years, companies like Facebook, fring, Viber, and WhatsApp have been eating away at the SMS and voice revenues of traditional service providers. With the advent of combinations (like Facebook's now famous acquisition of WhatsApp for $19 billion, a value calculated based on the 800 million users) what has been an increasingly aggravating trend is now becoming an industry bloodbath.

COVER STORY

Start Small, Think Big: Huawei's Grassroots Effort to Appeal to US Carriers
Huawei is now the world's No. 2 network equipment maker, according to Dell'Oro Group, which says it's second only to Ericsson. A few years back Huawei made headlines when it surpassed the revenues of Ericsson, which has since recaptured the lead on that front. And Huawei "stands out as a leader" and is "steadily gaining market share in major telecom infrastructure segments and staking out a strong position in software-defined networks and network functions virtualization," according to a March report by Infonetics Research.

Cover Story

Changing the Way We Work: Real-Time Communications Everywhere - And in Every Application
Businesses and service providers are at an important intersection in their journey toward the future. They clearly need to move forward - and in new directions - to succeed. At the same time, it's important to remember where they came from.

COVER STORY

Shaking the Tree: TSG Invests in Apps to Expedite Business Text Adoption
If a tree falls in the woods and no one is there to hear it, does it make a sound? What about if a customer texts a company at a number that's not text enabled? The answer to the first question remains a matter of debate. The result in both cases, however, is essentially the same: It ends up on the floor.

Cover Story

Cisco Looks at the Future of Work
A new Cisco report, based on a a survey of more than 2,000 people across 15 countries, looks at the future of work, especially Gen X and Y white-collar employees. And it reveals that these individuals are even more connected to their devices than you might think.

Cover Story

The New Workspace: Tech Players Jockey for Dominance at the Virtual Water Cooler
Work is no longer a place; it's an activity. This statement became a popular utterance in business circles a few years ago. That still holds true today. In fact, at no time has it been more accurate.

WebRTC Feature Story

Temasys is Working on Something Big
Temasys provides a complete WebRTC solution, including a full set of WebRTC-based developer APIs, mobile development frameworks, and other client-side tools. Supporting these frameworks it also provides telco-grade, enterprise-ready infrastructure for companies and developers to both create and manage products and services, which embed or support video, audio, chat and the exchange of data.

Vidyo Shares Views of WebRTC-Enabled Video
Vidyo has what it says is the most advanced, best-performing platform for ultra-low delay, ultra high-quality multi-point video, ranging from mobile screens to 4K. By choosing Vidyo, application developers can combine the benefits of WebRTC's open, free, browser-based endpoint architecture with those of a professional, rock-solid back-end that can easily scale to carrier-sized deployments. We recently interviewed Alex Eleftheriadis, Vidyo's chief scientist and co-founder, to learn more.

WebRTC Feature Story

GENBAND's WebRTC Evangelist Talks Real-World Implementations
GENBAND is a global company that has a heritage of building some of the finest communications tools that have ever been invented. We are using this experience and our strong financial backing to create advanced, easily accessible communications tools for service providers, enterprises, and consumers.

WebRTC Feature Story

WebRTC in the Criminal Justice System
JurisLink is demonstrating that and growing rapidly in solving a potential significant problem and opening a huge market. It is clear that the pervasive use of video in the criminal courts could save $2-5 billion per year. Assuming that 10 to 20 percent of that would be spent on the systems enabling the savings, the market is between $200 million and over $1 billion. It is easy to see why Slade is so excited about JurisLink's prospects.

WebRTC Feature Story

How WebRTC Can Serve the Enterprise
The enterprise has numerous uses for WebRTC, including expanding the bring-your-own-device model, allowing for next generation customer interaction through web integration, extending videoconferencing and collaboration systems, and establishing direct communications between employees and the outside world. Because WebRTC creates an experience that comes from the host web server, the experience the enterprise provides can be unique and tailored to deliver advantage.

WebRTC Feature Story

Wireless WebRTC: Everything You Were Afraid to Ask For and Why
WebRTC opens up the communications experience to web feature interactions. Companies can build an entire scripting tool for a web attendant that would be far more brilliant than the chat services currently offered. Developers can plug into a cloud speech recognition service. They can become more contextually aware than anything the carrier or the device manufacturer can connect to general social networks. In other words, whatever you can think you can do on the web you can expand with WebRTC.

WebRTC Feature Story

Dialogic Views WebRTC as Key Catalyst for Developers
Dialogic has a large portfolio of telephony infrastructure and developer enabling products that range from softswitches, gateways, SBCs, telephony and fax boards and media servers. These products are sold to service providers, enterprises, contact centers and developers. The company, which has a long history in enabling communications media processing for new development communities, sees WebRTC as a core catalyst for bringing real-time communications to the enormous web development community. WebRTC, the company notes, also is helping traditional telephony developers move into the larger web development world. We recently spoke with Chad Hart, senior director of product marketing at

WebRTC Feature Story

Plantronics Explains How Wearables Can Elevate the WebRTC Experience
For Plantronics, it is all about delivering devices and software that can easily integrate with WebRTC-enabled applications. We are diligently developing desktop and mobile WebRTC device integration solutions for our customers. Developers can download code at developer.plantronics.com.

WebRTC Feature Story

Talking with TokBox about WebRTC
TokBox was founded in 2007 as a consumer video chat service. In November 2010 it launched OpenTok, a cloud platform for adding live video, voice and messaging to websites and mobile applications and in 2012 became the first company to launch support for WebRTC. The company's scalable, customizable platform gives users the creative freedom to develop any real-time communication interaction, from one-to-one video chats to large-scale broadcasts. We recently interviewed TokBox CEO Scott Lomond

WebRTC Feature Story

Voice4Net: WebRTC Powers Unique, Purpose-Built Solutions
The suite also includes a contact center application based on Voice4Net's WebRTC Framework architecture, which allows companies to create drop-and-drag widgets to build an interface around their needs. It's simple and enjoyable to use, and most critically, it delivers a solution that is explicit to the customer's needs. Voice4Net: WebRTC Powers Unique, Purpose-Built Solutions

WebRTC Feature Story

Exploring the WebRTC Ecosystem
The goal is to give the reader a deep look at each company within an analytical framework. This will save prospective engineers, executives, investors, and developers time while helping avoid confusion as they seek partners or strategic position in the communications domain. To participate in the WebRTC Ecosystem and the The WebRTC Ecosystem report, please visit the WebRTC World site.

WebRTC Feature Story

WebRTC V to Focus on User Adoption
There's an entire track focusing on how WebRTC is being implemented in various business and government verticals. That includes sessions on WebRTC's use in cable and broadcasting, in e-commerce, in education, in finance, in health care, and in logistics.

Cover Story

A WebRTC Primer
It takes the components of a typical VoIP media engine into a browser or any other peer endpoint with a simple API that a web server can control. That means developers can build real-time communication into web pages, existing software applications, or wherever else they want - and do so more easily and affordably than they could've in the past.

COVER STORY

Gaining an Edge: Edgewater Networks Helps Service Providers Introduce New Business Services Today
Ever since the telecom and web worlds began their collision course, the broadband service providers that began life as cablecos and telcos have worked to adjust from their slower, more deliberate, way of doing things to Internet time - that is, move at a much faster rate.

COVER STORY

The Secret Sauce for Successful M2M Applications
Machine-to-Machine continues to emerge as a potent technology that improves nearly every facet of business, across many kinds of organizations. That's because M2M can allow for market and revenue growth, operational efficiency, safety, and security.

COVER STORY

Votacall Brings Its Unique Flavor to Cloud-Based Communications
Votacall is a communications solution provider with a full suite of business VoIP and cloud-based managed voice solutions in a crowded but fast-growing market. The company says it separates itself from the pack by delivering a better and more customized user experience. We took their cloud-based communications product, the Votacall VBX Hosted VoIP solution, for a test drive and the following is what we found out about their product and their approach.

Feature Story

Welcome to WebRTC
If you're reading this supplement, chances are good that you've already heard about WebRTC. But, like much of the rest of the industry, you may not be completely clear about what WebRTC is, where it came from, why it's important, and where it fits into the larger communications picture. So here's a bit of background to get you prepped for the rest of this WebRTC supplement and for WebRTC Conference & Expo IV, which takes place June 17 through 19 at the Cobb Galleria in Atlanta.

Feature Story

The Outlook for WebRTC in 2014 and Beyond
The outlook for WebRTC is a positive one, but questions persist as to whether and when this technology will cross the chasm from early adoption to mass-market embrace - and what it will take for WebRTC to make that leap. That's according to the WebRTC Outlook 2014 Report, which is based on a December 2013 survey of more than 100 leading entrepreneurs, users, and vendors in the WebRTC ecosystem.

Feature Story

Temasys Discusses the New Wave of Innovation WebRTC Can Enable
INTERNET TELEPHONY recently spoke to Chip Wilcox of Temasys Communications Pte Ltd. about WebRTC. The CEO says WebRTC is the foundation on which Temasys - which says it is leading the new wave of innovation in web and mobile communications and collaboration - has built its business.

Feature Story

WebRTC's Impact on Service Providers
Disruptive Analysis believes that WebRTC is one of the most important telecom technologies that has emerged in the past 10 years or more. It will radically alter the landscape for voice, video, and data real-time communications, as it helps democratize them - allowing them to be combined directly with a variety of applications, websites, and devices.

Feature Story

Talking WebRTC with Priologic's Doug Pelton
INTERNET TELEPHONY recently spoke to Priologic Software Inc. CEO Doug Pelton about the state of WebRTC and how this important new technology is impacting its business.

Feature Story

The WebRTC Market and Ecosystems
WebRTC is a technology that will initiate a fundamental change in the communications market and in how all of us communicate. WebRTC changes the paradigm of communications managed by two service providers interacting for their users (the PSTN) or having to join a club (Skype) to communicate. With WebRTC, any website can be a communications "host" and the entire communications market is open to the same webification that has transformed the information market over the last 20 years.

Feature Story

WebRTC Conference & Expo - The Global Best of WebRTC
WebRTC Conference & Expo is the leading event for WebRTC worldwide. The event - which takes place June 17 through 19 at the Cobb Galleria in Atlanta - brings together the technical and business leaders in WebRTC along with the leading companies that are enabling and using WebRTC in their businesses. With WebRTC moving so fast, each WebRTC Conference & Expo reflects huge changes in the market and involves new sponsors, attendees, and WebRTC examples and knowledge.

Feature Story

An Enterprising View on WebRTC
The enterprise has numerous uses for WebRTC, including enabling the bring your own device model, allowing for next generation customer interaction through web integration, and establishing direct communications between employees and the outside world. Because WebRTC creates an experience that comes from the host web server, the experience the enterprise provides can be unique and tailored to deliver advantage.

Feature Story

CafeX Dishes on WebRTC
INTERNET TELEPHONY recently spoke to Sajeel Hussain, vice president of marketing and partner development of CafeX Communications, about the company's offerings in the WebRTC arena, industry trends, and the WebRTC Conference & Expo in Atlanta.

Feature Story

Avaya Offers a Practical View of WebRTC
INTERNET TELEPHONY recently spoke to Val Matula about WebRTC. Avaya's senior director of analytics and multimedia says WebRTC will be an integral offer to the company's enterprise-wide Avaya Aura Collaboration Environment framework.

Feature Story

Acision: WebRTC is Moving Beyond the Hoo-Ha
INTERNET TELEPHONY recently spoke to Acision Engineering Director John Parr about WebRTC, what the company is doing in this realm, and its plans for WebRTC Conference & Expo.

COVER STORY

What Time is It? The Future of Legacy Networks, Regulation & Competition
Copper, TDM, and wireline networks in general - all three remain important parts of our public networks today. At the same time, all three are vestiges of the past that continue to be the source of decommissioning discussions. But is copper really going the way of the dinosaur? What's happening with the TDM-to-IP transition?

Getting Vertical

Cornell's Statler Hotel Checks Out New IP PBX, Wiring, Wi-Fi Technology
There's a hotel in the center of campus at Cornell University in Ithaca, N.Y., but this isn't just any lodging facility. The Statler Hotel has a history dating back to the 1950s, when it was opened as a test bed of sorts related to Cornell's School of Hotel Administration.

Network Infrastructure

iM to Build Modular Colocation Facilities Along Allied Fiber Routes
A few years back a company called Allied Fiber set out to build a nationwide dark fiber network in an effort to bring more affordable and efficient fiber to a variety of customers. The New York-based company is selling dark fiber and neutral colocation along various railroad rights of way around the United States.

Unified Communications

Choosing the Right Voicemail Solution for Your Business
It's been said that voicemail is becoming a parity technology that only keeps an enterprise equal with its competitors. So if voicemail is dead, why should you worry about replacing it? The simple answer is that while use of voicemail, fax and other legacy communications technologies are declining, they are still essential business applications that no business can currently do without.

Businesses Are Sweet on Social Networking: What Can They Do to Make the Most of this Budding Relationship?
Social networking in the business world has gotten a lot of buzz in recent months. But after much study and analysis of the subject, this is my conclusion: Many businesses view social networking as adolescents might view love and romance. The idea excites them, but they’re not quite sure what to do about it.

A New Twist on Location-Based Services: LBS Can Be Used to Bill, Locate, Manage, Monitor and More
These days the term location-based services frequently brings to mind new applications that push promotional offers or other content to cellular subscribers as they move into a particular geographical area. But there’s a whole lot more to LBS than meets the eye. LBS also can be used to help cellular service providers with network management, policy enforcement and billing, and to enable new, productivity-enhancing capabilities within the enterprise.

SIP’s Tortoise and the Hare Story
AT&T recently floated the idea of decommissioning the PSTN. And there’s tons of talk about SIP adoption. Yet the uptake for SIP — at least within the customer premises — is not what many initially envisioned.

Are SIP-Based Networks Ready for Prime Time?
There is no doubt that IP technology has become ubiquitous in modern communications networks. It is a fundamental element for a vast array of business-oriented solutions that help customers manage key processes, like increasing revenue, improving operations, enhancing communications, and controlling costs. Yet, as powerful and commonplace as IP solutions have become, the technology is often based on a best-effort protocol that does not match legacy SS7 technology in terms of reliability – a crucial distinction for business customers.

SIP Trunking Continues Ascent: Interoperability Efforts Move Forward as Well
As the other two stories in this package discuss, SIP-based premises gear has seen gradual adoption, but not the rocket-like growth some had originally forecast; meanwhile, some have questioned whether SIP-based services are ready for prime time. But one aspect of SIP-based communications that has seen very little resistance and very wide appeal is SIP trunking.

The Next Big Leap: Virtualization-Aware Networks
Server virtualization has proven to be a revolutionary solution for improving utilization rates of physical servers, providing a cost-effective means of implementing disaster recovery and fueling innovation by making compute resources flexible and moveable.