Latest Feature Articles
Phybridge Switches Reach Out to Simplify VoIP Deployment
In unpacking the smaller unmanaged PoLRE LPC Switch, we saw it came with two PhyLink adapters, which are small inline adapters that connect the phone wire on one end and an Ethernet cable on the other, providing up to 10W of PoE power to IEEE 802.3af-compliant devices. After connecting an Ethernet cable to Uplink Port 1 on the device to join it to our LAN, we connected a standard RJ11 phone cable to port 1 of the PoLRE LPC Switch, and the other end of the phone cable to the PhyLink adapter. Next, we connected the other end of the Ethernet cable to an IP phone and the IP phone's LCD lit up and the phone booted. We made a test call from the IP phone and, as expect- ed, it sounded flawless.
Gaining Momentum in the Channel: Hosted VoIP Provider's Valued Partner Program Off to a Strong Start
Hosted VoIP is supposed to be easy to deliver, but the plug-and-pray method of installation doesn't always work so great for customers, or the agents that sell them such solutions. The true path to hosted VoIP success is to take the time to visit the customer location, do a site survey, handle the installation rather than just ship the customer phones, and offer ongoing support and quality monitoring throughout the life of the customer and channel partner relationship.
WebRTC Continues Its Advance: Technology Promises to Deliver 'True UC'
The sun is setting on the PSTN and narrowband voice networks, while the WebRTC ecosystem and the number of solutions based on the new technology are growing. Already, WebRTC is supported on more than 1 billion endpoints, says Google, one of a raft of important tech companies driving this new technology. And Disruptive Analysis expects that to grow to 3.9 billion by 2016.
CertainSafe, the Virtual Safety Deposit Box, Drives Secure Collaboration
TMC Labs learned about a new product launching by TransCertain called CertainSafe that could be a game changer when it comes to cloud-based collaboration. Fortune 1000 companies and indeed even smaller companies are reluctant to put their most sensitive and confidential data in the cloud to be shared with their partners and customers. But what if you could encrypt the data in the cloud using AES256 encryption or any encryption algorithm of your choice, and combine that with "tokenization"? Further, what if you could share certain folders and files with specific people using just a browser and, with no plugins required, what if you could set an expiration date of how long a folder is shared and maintain an extensive audit trail?
Why Sprint? Emerging & Wholesale Solutions Group Tells Its Systems Integration Story
The Emerging & Wholesale Solutions group at Sprint cuts across a wide range of customer segments, including auto manufacturers, retailers and other industry verticals; MVNOs that want to provide wireless services to select affinity groups; and device manufacturers. These customers are being inundated with complexity, says Carter, and they need simplicity, yet no one company can provide the full range of capabilities they require.
Momentum Telecom Emphasizes the Benefits of Telecommuting
Telecommuting has evolved into a fully sustainable work model, leaving the days of water cooler conversations and punching the time clock in the past. Organizations debating the benefits of on-site vs. off-site work most recently sparked by Yahoo!'s and Best Buy's new remote work policies are wasting energy, because the home-based workforce is part of the now, and an even bigger part of the future.
No Boundaries: UNSi Breaks Through Carrier, Growth Barriers
Chances are good that you've never heard of UNSi. The company traditionally has been the kind of organization that just blended into the woodwork. However, UNSi is now breaking out in a big way - with an aggressive growth strategy, relatively new leadership, and a plan to reach $62 million in revenues by 2015.
Seeing Green: Service Visibility, Data Analytics Could Add Up Big for Mobile Service Providers
That's because facilities-based service providers have the ability to understand what's happening on their networks to predict congestion, for example. And that can enable facilities-based mobile operators to get ahead of the problem by alerting subscribers of the situation and offering them solutions, such as upping their subscription plans or delivering an offer from a content provider partner who might sponsor a better network experience and pay the mobile operator for that capability.
Move & Changes: ANPI Expands to the Enterprise
The world of communications is changing, and ANPI is changing along with it. And the service provider wants to help its traditional base of customers (independent local exchange carriers), and an entirely set of new ones (enterprises and SMBs), respond to and benefit from recent technological advances, regulatory changes, and workplace trends as well.
TMC Announces UC Award Winners
Unifying voice, video, wireless, presence and other communications technologies, can results in more efficient communications and improved employee productivity. But unified communications solutions come in many forms.
Panduit Gets Physical with Data Centers, Enterprise Networks and Industrial Applications
The 55-year-old, privately held company got its start providing electrical products for routing, termination and organization of physical assets, explains Panduit CTO Jack Tison. Years later, when Ethernet moved into the mainstream and token ring started to fade, Panduit expanded its portfolio to address Ethernet enterprise networking products. Since then, the company has worked to apply its product set to a broader range of applications involving Ethernet and to address the ever-growing transmission speeds required by today's communications.
WebRTC: The Next Game Changer in Communications
When that happens, things get particularly interesting for web entities like Amazon, eBay, Facebook and Google (one of the pioneers of WebRTC) that want to enable new communications options for existing online communications, he says. Edholm offers for consideration one possible scenario on this front: "So if you use Pinterest, for example, and tag something you like and there are five other Pinterest tags on that item, what can happen with WebRTC is it can allow the server to trigger real-time communications between those individuals. To do that in a server takes about 40 lines of Java script, which is really easy to write."
What We Did at StartUpCamp6 this Fall
Among the most popular events at TMC's ITEXPO is StartUpCamp, which is hosted by Embrase Business Consulting. StartupCamp is promoted as an evening to celebrate entrepreneurship in telecom and an opportunity to learn, network and have fun. And StartUpCamp at TMC's most recent ITEXPO in Austin, Texas, once again delivered on that promise.
Siemens' Hummel Says Making Mobility the Default Could Help Drive UC Forward
The term unified communications has become tainted in the past decade as the industry has grappled to address a rapidly changing communications environment and appeal to businesses with integrated solutions that are at the same time fun and productive to use, Chris Hummel, chief commercial officer with Siemens Enterprise Communications, noted during his ITEXPO Austin address in October.
Sonus CEO Draws Parallels Between UC and Mobile
Unified communications is following a somewhat similar trajectory to mobile communications, Raymond P. Dolan, president and CEO at Sonus Networks, indicated during his keynote speech at the recent ITEXPO Austin event. That, of course, is somewhat encouraging, given that mobile has taken off like a rocket and is now a multibillion dollar industry, while many see UC as still sitting on the launch pad - or having taken off, but still feeling gravity's pull.
INTERNET TELEPHONY Announces BSS/OSS Excellence & TEM Excellence Award Winners
The editors of INTERNET TELEPHONY have selected the companies whose business support systems and operations support systems have contributed to the success of their clients' businesses.
Got Game? Businesses Leverage Game Mechanics to Drive User Behavior
Babies play on iPads. Preteens don't remember life before the Wii. And Generation Y has been raised on a regular diet of broadband-enabled computers, smart mobile devices, and connected gaming systems like the DS and the Xbox. In fact, a 2011 MTV study revealed that members of Gen Y, which make up 25 percent of today's workforce today, think a "game-like metaphor" can be applied to virtually every aspect of their lives.
MultiAlert911 - Finding Gold on the ITEXPO West 2012 Show Floor
Doing the show floor walk at technology conferences and gatherings can easily turn into a mind-numbing exercise. A telecom and wireless communications event such as ITEXPO is even more challenging, as almost every company in attendance has products on the show floor that require a good amount of time and explanation to fully understand and get a handle on.
Unified Communications Appears to be Ready for Takeoff
For those of us attending the annual ITEXPO West event in Austin, paying attention to things where attention should be paid is an occupational delight. And the interesting thing about this year's event in the context of IP-based integrated enterprise communications is twofold.
Sangoma's New Strategy Bears Fruit
INTERNET TELEPHONY in May ran a cover story about Sangoma's new strategy to rev up growth via the delivery of new turnkey solutions, a significantly ramped up product release schedule, and global expansion. In it, Sangoma President and CEO Bill Wignall talked about his three-step process to energize the company and propel growth by better meeting the needs of customers and prospects via this strategy.
The Appeal of Automation: LoBue Citrus Picks FoodLogiQ, Intermec Inventory & Labeling Solution
LoBue Citrus is a family-run grower and distributor of oranges accounting for 4 to 5 percent of the California citrus industry. That equates to between 4 and 5 million boxes each year, with 40 percent of the product exported to Asia. Based in Lindsay, Calif., the company recognized the need to automate its produce traceability program. Formerly, the process was manual, which tied up critical resources and increased the likelihood of error.
It's Time for ITEXPO!
As of mid-August, attendee registration numbers for ITEXPO West and its co-located conferences were tracking 80 percent higher than last year with just seven weeks to go before the event.
Community College Upgrades to CommScope Connectivity Standard
Rowan-Cabarrus Community College in North Carolina offers more than 2,000 courses to a yearly enrolment exceeding 22,000 students. Its courses include fully accredited associate degree programs in more than 40 areas including arts and sciences, business, information technology, health and public services, engineering technologies, and biotechnology.
Globalinx Tells Its Story of Customized End-to-End Business Solutions
If you're not yet familiar with Globalinx, chances are good that you soon will be. The company, which provides voice and data services, has positioned itself as a cloud services provider, and it aims to expand on that front both through acquisitions and organic growth. To push forward this strategy and the related messaging, Globalinx has been working on new branding and a revamped website, both of which are set to be unveiled this month.
Chelsea Piers Gets in the Game with Toshiba's Strata CIX
The Chelsea Piers Sports & Entertainment Complex is a 28-acre entertainment complex built on four historic Hudson River piers. Opened in 1995, Chelsea Piers features a variety of sports facilities, including rock climbing walls, batting cages, ice rinks, a golf driving range, a gymnastics center, a bowling center, indoor turf playing fields and basketball courts, a 150,000-square-foot health club, pro shops, TV production studios, marina, restaurants and more.
Winners of the TMC Labs Innovation Awards Include the Latest and Greatest
2012 marks the 13th annual INTERNET TELEPHONY TMC Labs Innovation Awards, with several strong contenders in cloud, collaboration, unified communications, high bandwidth products and, of course, VoIP.
TMC Labs Innovation Awards UC 2012
Unified communications continues to have rapid growth, both in technological improvements and deployments. The unification of voice, video, desktop sharing, instant messaging and other communications technologies improves employee productivity and lowers the total cost of ownership.
Document Management: Oce Business Services Talks Trends, Requirements
Indeed, Ron Glaz, IDC program director for digital imaging solutions and services, in an October 2011 reported, noted: "The worldwide document solutions market continues to grow at a healthy rate of 6.8 percent. Growing integration of mobility solutions within businesses is expected to drive security and mobile printing software to obtain double-digit growth rates during the forecast period."
Adding Value with Internet+
The Internet, and IP networks in general, have gone a long way toward expanding our world of communications. But we still have a ways to go. To allow end users to realize natural and universal communications, and enable facilities-based service providers to benefit in the process, the industry needs to move to Internet+.
Study Reveals Retailers' Top Priorities for 2012
A new report from the NRF Foundation and KPMG LLP called Retail Horizons: Benchmarks for 2011, Forecasts for 2012 looks at retailers' top strategic initiatives for 2012.
Third Time's a Charm: Successful Mobile Strategies in the Retail Vertical
Retail strategies related to mobile communications have been a mixed bag. Using wireless technology as a means with which to alleviate specific customer pain points, however, has been very successful for select brands like Starbucks, Tesco and Walgreen's. Meanwhile, Macy's is rocking the wireless opportunity via its Backstage Pass promotion.
Cloud Security: Users May Not Be Clear on Who is Responsible for What
Cloud service providers typically are very clear about what they secure for customers, and what cloud customers themselves must look to secure. But that point is sometimes lost in translation. However, with better education, new tools and related services, things are likely to improve on this front over time. At least that's what INTERNET TELEPHONY is hearing from the handful of sources it interviewed for this article.
Sangoma Revs Up Growth via Turnkey Solutions, Global Expansion
This focus on new products in no way diminishes Sangoma's commitment to its existing base of open source developers and open source telephony projects. Sangoma always has and will continue to support, sponsor, contribute code to, and advocate for the OST community. It was one of the first supporters of Asterisk (in fact Asterisk ran first on Sangoma hardware), is a big advocate of FreeSWITCH, and engaged with virtually every OST project out there.
SherWeb Puts the Service in Hosted Service
Many of the best companies are founded by people who themselves discovered the need for a solution, and then went on to establish businesses to deliver a product or service to meet that need. Such was the case with SherWeb, a Canadian company founded by brothers Peter and Matthew Cassar in 1998.
Integrated Cargo Security Program Protects Cargo, Lowers Costs
Cargo theft on our nation's highways accounts for $25-30 billion in lost assets each year, according to the U.S. Department of Justice. The DOJ also reports that cargo theft is on the rise, due to its relative ease, its profitability, and the fact that penalties for cargo theft are light when compared with other crimes.
WatchDox CEO Emphasizes Need to Secure Documents in the Age of Mobility
The bring-your-own-device trend in the work world is now very well understood. But that's not to say that businesses have fully come to terms with it. Indeed, as more employees carry work data with them on their mobile devices, and high-profile security breaches continue to remind us of the vulnerability of our networks and devices, companies are paying more attention to the need to secure important documents on the go, regardless of the user's location and device. But just how to do that remains a question mark for many organizations. INTERNET TELEPHONY recently spoke with WatchDox CEO Moti Rafalin about the challenges and solutions on this front.
Swing and a Hit: Hosted iPBX Does a Triple Header at Cactus League Ballpark
It's springtime, and in Arizona springtime brings the boys of summer. That means things are pretty busy this month over at Salt River Fields, the new Spring Training home of the Arizona Diamondbacks and the Colorado Rockies. This beautiful new facility on the Salt River Pima-Maricopa Indian Community in Scottsdale includes an 11,000-seat stadium, separate training facilities and clubhouses for each team, 12 practice fields, and various concessions areas. The $100 million complex, which opened just one year ago, also offers spectacular mountain views, a plentiful supply of sunny days, and a state-of-the-art spectator experience.
Web 2.0, Mobile Boom Create New Security Challenges
You've probably heard the now-popular refrain about how while many folks are very comfortable sharing many details of personal their lives online, these same people have a high level of expectation relative to the security of their personal and professional information. What they may not know is that Web 2.0 and the rise of the bring-your-own-device trend make it easier than ever for criminals to penetrate the sanctity of our personal and professional content and networks.
Peeling the Onion: Cloud Drives Interest in Content-Aware Security
In the movie Shrek, the title character says that ogre's are like onions - in that they have layers. Turns out security and ogres have something in common.
Plixer Brings Concentrated Focus to NetFlow Reporting and Analysis
When it comes to the heart, most folks go to a specialist to address what ails them. When it comes to the network, tapping a specialist is also the ideal prescription.
Telx Helps Companies Make All the Right Connections
No man is an island. The same can be said about a network. Networks are useful only to the extent to which they can enable us to connect successfully, securely and reliably with other networks, people and applications. Telx is in the business of enabling service providers, businesses and other organizations to make these connections.
What's Next in Smartphone Usage
Smartphones have become so ingrained in our personal and professional lives that it's hard to believe it's only been about five years since Apple introduced the iPhone. Consumer enthusiasm for these devices in only expected to intensify in the next two years, according to PwC, as apps become more creative and convenient.
The Six Steps to Policy Excellence
Striking the right balance between risk mitigation and the commercial demands of the business is an essential skill, which must be adapted according to the nature of your industry and the size, culture and risk appetite of your organization. This role needs to have clear ownership at the senior management level.
Network Infrastructure Features
Chicago's Columbia College Lights Up Dark Fiber
Technology is always moving forward, and we continue to make amazing gains in connectivity, devices and interoperability. At the same time, it's sometimes surprising just how low tech things can be behind the curtain.
Network Infrastructure Features
The Expanding Possibilities of Carrier Ethernet
New Ethernet solutions are enabling carriers to make their services available on a much wider basis and at higher data rates than once imagined possible. That includes a range of both copper- and fiber-based solutions.
Network Infrastructure Features
SimpleWan Introduces vMPLS for Multi-location Organizations
A new company called SimpleWan delivers a subscription- and hardware-based service called vMPLS that enables secure multi-location connectivity over legacy and/or newer broadband connections.
"It's MPLS virtualized," says Comvoice CEO Erik Knight.
Cloud & Data Center Feature
Gathering Clouds: Telesphere Aims to Consolidate a Fragmented Industry
The cloud services space is highly fragmented and could benefit from consolidation, and Telesphere believes it's in a plumb position to pull things together. That's the word from CEO Clark Peterson, who recently spoke with INTERNET TELEPHONY at the company's headquarters in Scottsdale, Ariz.
Bright Side of the Road: Key Industry Players Mostly Upbeat about 2011, the Year Ahead
The economy at large didn't make for a very pretty picture in 2011, and most folks don't expect it to improve significantly in the year ahead. But while much of the world continues to grabble with high (although slightly improving) unemployment and foreclosure rates, depressed home values, and the sovereign debt crisis, a fair share of businesses have been remarkably resilient and, in their communications with INTERNET TELEPHONY, many communications industry players offered upbeat assessments both of the year past and 2012.
Business Video Feature
Columbus Security Effort Includes City-wide Access Control and Video Surveillance
The city of Columbus, Ohio, is quickly becoming a role model of municipality security with its ongoing unification of access control for city buildings into one centralized location and its use of a fiber-optic network that saves money and helps increase public safety.
TMC, INTERNET TELEPHONY Congratulate IT Product of the Year Award Winners
INTERNET TELEPHONY and its parent company, TMC, are proud to announce the winners of the IT Product of the Year Awards.
INTERNET TELEPHONY Congratulates BSS/OSS Award Winners
TMC, a global, integrated media company helping clients build communities in print, in person and online, is proud to announce the winners of its Third Annual INTERNET TELEPHONY BSS/OSS Excellence Awards.
Metaswitch Edit Series
Carrier Snake Bite. What Should They Do Now?
At the recent Metaswitch Forum 2011 in Las Vegas the company devoted considerable effort helping its carrier customers compete in this brave new world. The event was the eighth put on by the company and attracted 800 global service providers. And the carriers at the event were extremely knowledgeable - I had two speaking slots and asked them a barrage of questions, and people seemed to all be on their game.
Move to Fiber Optics Leads AV Systems Integrators to Seek Single Enclosure Solutions
AV integrators face a daunting challenge when installing complex, high-definition, multimedia systems involving multiple displays and distances over 15 feet: incorporating and often converting a myriad of signal input options to high-definition formats over fiber optic cable and doing so with a relatively clean installation that minimizes potential points of failure.
INTERNET TELEPHONY Congratulates Winners of the UC Excellence Awards
With the rise and snowballing expansion of mobile networks and applications, communications, connectivity and collaboration seem to be everywhere. Unified communications solutions that intelligently bring together real-time and recorded voice, IM, presence, audio and video conferencing, and other capabilities continue to improve and become available to a broader cross section of the populace.
Balancing Security, Performance and Cost in the Real World
Service providers' IT organizations are tasked with building infrastructure that can scale to meet growing network demands at a reasonable cost while ensuring fast and secure communications. Maintaining a high level of performance while applying stringent security technology has never been easy, and with the confluence of new multi-purpose security technologies such as unified threat management devices and next-generation firewalls and the changing profile of network traffic, budgeting for the correct amount of hardware is becoming a very difficult practice.
Analyzing SIP's Role in Regulatory and Tax Structures
SIP is an application layer protocol in the TCP/IP family of protocols. It is utilized in the establishment, modification and termination of telephony, multimedia conferencing, instant messaging and other types of real-time communication over IP-based networks. Like interconnected VoIP and other IP telephony services before it, the industry's perception of the federal and state regulatory and tax treatment of SIP is uncertain.
Propelling Collaboration: The Nexus of Voice, Collaboration and Social Media
For many communications technology professionals, myself included, one of the most promising and exciting IP-based technologies to enter the marketplace in the past 10 years has got to be collaboration tools. The ability to initiate and conduct video and web conference calls, share documents, and remain productive while on the road has certainly impacted many businesses and enterprises that have come to rely upon these solutions. In essence, collaboration tools have helped businesses improve a number of processes, like shortening sales cycles, improving customer service, and reducing travel-related costs. At a high level, collaboration is an impressive technology that can tangibly improve business performance.
Voice Carrier Offers New Twist on Virtual PBX Pricing
There are plenty of virtual PBX solution providers in the market place. Sorting through them all to find the right one for your business needs can be a challenge. But a company called Voice Carrier has a special approach to pricing that can result in significant savings for businesses, while at the same time outfitting them with highly reliable and feature-rich solutions.
The FCC's New Action Plan: Next-Generation 911 and Indoor Location
On Aug. 10, FCC Chairman Julius Genachowski announced a comprehensive plan to upgrade the technology behind the country's emergency call systems and move toward next-generation 911. Two of the primary goals behind the plan are to enable the use of advanced communications methods beyond voice, such as text, photo, and video, to contact 911 call takers; and to develop location accuracy mechanisms for NG911.
The Future of VoIP: Regulatory Storm Clouds on the Horizon
When the Federal Communications Commission preempted states from regulating Vonage in late 2004, the entire voice over Internet protocol industry exhaled. Fears the industry would succumb to the burdensome regulatory framework applicable to providers of traditional, circuit-switched telecommunications services seemed to subside, especially with industry supporter Michael Powell at the commission's helm.
Are You Hiding from Emergency Responders?
If your organization doesn't actively manage E911 location information you are increasing the odds that an emergency responder may not be able to find a 911 caller in need quickly enough to help.
Strategic Solutions Series
Amtel TIMS Is Single Platform for Telecom / Mobile Expense Management (TEM) and Mobile Device Management (MDM)
Mobile communications is growing by leaps and bounds in consumer circles as well as in the workplace. Worldwide sales of mobile devices to end users totaled 428.7 million units in the second quarter of 2011, a 16.5 percent increase from the second quarter of 2010, according to Gartner, Inc. The research firm forecasts that worldwide mobile connections will reach 5.6 billion in 2011, up 11 percent from 5 billion connections last year. IT research firm Forrester, meanwhile, tells us that 73 percent of the global enterprise workforce will be mobile users by 2012. That means the 187.9 million mobile users in 2008 will expand to a whopping 397.1 million individuals in 2012.
TMC Congratulates 2011 INTERNET TELEPHONY Excellence Awards Winners
TMC, the parent of INTERNET TELEPHONY and a global, integrated media company helping clients build communities in print, in person, and online, is proud to announce the winners of the 2011 INTERNET TELEPHONY Excellence Awards.
Audio Over IP and the SIP Environment
The network-everywhere methodology has infiltrated our lives. Most of us are attempting to negotiate a network connection at some point every day. This is the very nature of session initiation protocol, or SIP as we fondly know it, which primarily exists for the purpose of negotiating a voice or video connection between two or more points.
Vitelity Launches New Marketing Campaign, Unveils Cloud Service
Vitelity LLC is well known in open source circles. Now it's moving to raise its profile with those that aren't already familiar with its solutions and its work in the open source community. Chris Hall, CEO of Vitelity, recently spoke with INTERNET TELEPHONY about the company, its new marketing campaign, and its recent move into cloud services.
IBM Exec to Offer ITEXPO West Attendees New Perspective on the Cloud
Before many of us had even heard the phrase cloud services, IBM was hard at work researching this concept and engaging with select customers to discover and define the potential benefits and challenges of cloud solutions. Mike McCarthy, vice president of cloud computing for IBM Global Technology Services, says the company has learned much about the value of the cloud from its clients via the thousands of engagements it's done over the last few years. He will share some of these nuggets of wisdom during his ITEXPO West keynote speech at this month's event in Austin, Texas.
Cloud-based Managed Business Communications for SMBs
We live in a connected and agile world. With fuel prices escalating and commutes becoming longer and longer, companies can no longer maintain a traditional "cubiclesque" work environment if they want to compete for the best talent and provide outstanding customer service. This is forcing employers and employees to focus on results in the workplace vs. using physical presence as a measure of success. As a result, new business models and work environments are emerging, and business communications are proving to be pivotal tools in this transformation.
Business Continuity - You Need More Than Just a Plan
Stop for a moment and take a look around you - IT isn't just the computer on your desk, the laptop in your bag, or the mobile in your pocket. The truth is it is controlling who is and isn't entering your building, virtually and physically, and how and where your customers are being dealt with. It's driving your production line. And it even has a part to play in how your coffee is produced. IT is no longer confined to a small back office, possibly in the basement, staffed with geeks all speaking their own language. IT keeps you open for business, but if you're not careful it can close you down for good.
Making Profits from Mobile Broadband
Broadband is the means for profitable growth in mobile communications. It is expanding the market with web access, applications downloads and streaming. It offsets terminal decline in the voice services cash cow. Mobile broadband will soon connect most of the population and a large proportion of things worldwide.
INTERNET TELEPHONY Congratulates TMC Labs Innovation Award Winners
TMC Labs has enjoyed discovering new and truly unique and innovative products and services within the VoIP industry for several years and awarding them a TMC Labs Innovation Award. Our 12th annual TMC Labs Innovation Awards was certainly no exception. TMC Labs has been testing, examining, and reviewing products since 1994, and one of the best parts of the job is seeing unique and innovative products for the first time.
IPv6: A Necessity in a Global Economy
Although it's been talked about for nearly a decade, the buzz about IPv6 is heating up, especially after the success of World IPv6 Day on June 8. Everyone who's paying attention knows that IPv4 addresses will soon be exhausted, so the adoption of IPv6 is inevitable.
Transcoding Cuts through Codec Complexity
There are now hundreds of codecs to meet the needs of new service models delivered by all network types, including wireless, wireline, enterprise and satellite. For instance, in certain pockets of the evolving network where end-to-end IP broadband connectivity is available, the industry is seeing increased adoption of high-definition audio codecs, which deliver a high fidelity audio experience. At the same time, a huge installed base of subscribers continue to use the PSTN or 2G mobile services, where legacy narrowband codecs designed for 64kbps circuit-switched networks are the norm. Without a transcoding function somewhere in the call path, these endpoints would not be able to connect.
Interactive Intelligence Event Draws Record Crowd
The migration to cloud-based contact center applications; the adoption of social media as a new channel in the contact center; and managing increasing contact center regulatory/compliance mandates were the major themes of "Interactions 2011," Interactive Intelligence's annual global users' forum, held May 24-26 at the Indianapolis Downtown Marriott in the company's corporate hometown of Indianapolis, Ind.
That's Logistics: M2M Solutions Support Asset Tracking, Real-Time Supply Chain
Traditionally, airports have been erected near cities, and road were paved to allow the exchange of people and goods between those transportation hubs and surrounding communities. The new model, however, puts the airport at the center of the community, with housing and other supporting infrastructure springing up around it. At least that's the theory of a book I'm reading called Aerotropolis: The Way We'll Live Next.
LBS and Contextual Marketing
Despite iPhone Flap, This Dog Will Hunt
No. 1-Ranked BT Conferencing Talks Business Video
BT Conferencing was identified as the No. 1 telepresence and videoconferencing managed service provider this spring by ABI Research, which made its rankings based on implementation and innovation criteria.
Extending Videoconferencing from the Boardroom to the Masses
Videoconferencing is emerging as a valuable collaboration tool in conducting global group communications. The challenge is that many of today's videoconference solutions are often found either within an enterprise virtual private network using premium-priced HD or telepresence equipment, or being used between participants with identical, often proprietary, video application software (i.e. FaceTime or Skype). So what can be done to extend customized video communications beyond these islands of capability to the broader user base (i.e. suppliers, customers and road warriors) supporting heterogeneous devices with varying bandwidth? What does the industry need to achieve to offer this kind of ubiquitous videoconferencing service to the masses?
New Funding, TV-based Solution Could Expand netTALK's Horizons
The move to IP radically changed the telephone business, lowering barriers to those that want to offer voice solutions. Now the same thing is happening with video programming.
In-Flight Wi-Fi - Ready for Takeoff
In-flight broadband got off to a rough start. After reaching 30,000 feet early on, Boeing grounded its Connexion service in August of 2006. But don't fold up your tray tables up just yet. These days broadband on commercial aircraft is on the rise.
MHL Consortium Spec Helps Enable Mobile-TV Content Cross Over
Folks in the industry often talk about how consumers really don't care about technology; what concerns end users is that their products and services give them what they want, are easy to use and flexible, and are ready to go when they are. An industry group called The MHL Consortium is working to address all of the above. INTERNET TELEPHONY recently spoke with Judy Chen, director of business development at MHL LLC, to get the details.
Vonage Finds Its Footing
The communications industry has been on a wild ride for many years now, but few companies have been through as many ups and downs as Vonage.
Talking with CommuniGate Systems
The communications industry has been on a rollercoaster ride for more than a decade. Yet, despite all the ups and downs, there are many stories about companies that have weathered the storm(s) with strength and growth. CommuniGate Systems is one such company. INTERNET TELEPHONY recently spoke with Jon Doyle, vice president of business development at CommuniGate Systems, about the company's story, its products and services, and industry trends.
New Optics Solutions Allow More Capacity and Better Efficiency
Optical technologies continue to make great gains, not just in the capacity they can deliver, but also in the efficiency with which they provide it. Recent new advances in this space include coherent optics, Raman and ROADM solutions.
Talking Enterprise Social Networking with Calabrio
Calabrio Inc. got its start in 2007 with an integrated suite of workforce optimization software that it says is easy to implement, use and maintain. As a spin out company, Calabrio has more than 20 years of product development experience behind its software, which it distributes through channel partnerships and via an OEM relationship with Cisco. It's a member of the Cisco Developer Network and a gold member of the Avaya DevConnect program.
Learning@Cisco Aims to Help Workers, Students, Job Seekers Gain Marketable Knowledge
Cisco Systems has long been a leader in the communications space. In addition to market share leadership in various areas of communications, its early identification of new networking trends, its stance on the front lines of new product development and acquisitions of companies that are addressing the next big thing, and its unofficial position on Wall Street as the bellwether for tech stocks, Cisco is big into education.
Taking Inventory on the Proposed AT&T-T-Mobile Combo
It makes perfect sense from a technological and market perspective, but it's also fraught with regulatory risk; will put 80 percent of U.S. wireless services market share into the hands of just two players; and could - in the process - significantly kill off the drive for competition and innovation in the cellular services arena.
VoIP Test Solutions: Looking into the SIP Trunk
IP communications has been a boon to business network managers far and wide. Not only does it enable them to put multiple traffic types on single connections, it can significantly lower their costs and enhance the functionality of employee communications themselves.
New Entrants Join the Call Recording Space
Call recording traditionally has been something of a niche business in which specialty recording companies have played. But in recent months the call recording has seen some new entrants that come at this space from various angles.
The Oracle of Service Brokers: Lee Talks Infrastructure with INTERNET TELEPHONY
The service broker has become an important new component of today's public network infrastructure. Here, INTERNET TELEPHONY's Paula Bernier talks with Ken Lee, director of worldwide product marketing for service delivery platform and unified communications for the Oracle Communications Global Business Unit, about what this new network element does and why it's meaningful for service providers and their customers.
Tablets in the Enterprise
If you already have a tablet, you probably love the big screen and ease of use it delivers, not to mention the bragging rights you have as a result of owning the latest, greatest and most coveted consumer electronics device currently on the market. If you don't have one, chances are good that you're considering buying one, or at least dreaming about it. But while the tablet is definitely considered a fun new gadget, many users are enjoying this tool for a lot more than watching movies and playing games. Increasingly, the tablet is becoming an important tool for business.
Policy Exchange Controllers Address LTE Carrier Requirements
"Yankee Group believes that policy exchange controllers are essential building blocks in the all-IP world of LTE and IMS," says Brian Partridge, vice president of network research with Yankee Group. "Acme Packet is taking advantage of its IMS border control leadership and IP signaling expertise to define a new product category and launch a compelling solution to help service providers successfully grow their next-generation networks."
Cloud Offerings Enable Videoconferencing to Scale
Supporting videoconferencing within the cloud makes perfect sense given the growing use of the service by people not just in specially equipped rooms, but also via desktop and mobile devices and applications, says Young-Sae Song, vice president of product marketing of Vidyo.
Hosted VoIP Supplement
GO!VBX Sets New Pricing Model for Hosted PBX Services and Now includes Unified Communications
If you're looking for a hosted PBX service provider that will outfit your business with a full array of features and functionality at an affordable price, be sure to consider Broadvox and Cypress Communications. GO!VBX establishes a new business model in pricing for hosted PBX service.
Supplement on Hosted VoIP
Unified Communications as a Service
Whether replacing an aging communications system or purchasing a new one, businesses need and want a communications system that does everything their current PBX does, while also delivering the cost savings, productivity improvement and future applications support of voice over IP. However, the complexity and costs required to build and maintain a VoIP communications system, particularly one that supports SIP trunking, are leading an increasing number of organizations to completely outsource their communications services to technology service providers such as Cypress Communications and Internet telephony service providers such as Broadvox.
Hosted VoIP Supplement
Enabling Businesses to Adopt Affordable, Whole Enterprise IP Communications
Businesses everywhere are working to achieve ever-higher levels of operational efficiency while at the same time keeping capital expenses at a minimum. While many of those organizations understand the productivity and cost benefits that a move to IP and unified communications could deliver, concerns about upfront costs and how such a change could impact opex can be significant roadblocks to moving ahead on such initiatives.
Introduction – Hosted VoIP Supplement
A Look at the Hosted VoIP Market
"From our IP PBX survey, it appears that businesses are increasingly embracing a hosted services model, as their capacity needs will depend on how robust the economic recovery is, and hosted services allow them to more easily ramp their capacity needs up and down without a huge cash layout for equipment," noted Infonetics Research analyst Matthias Machowinski in releasing a study on the market at this time last year.
Mobile Networking's Impact on Communications and Culture
Alcatel-Lucent last month at Mobile World Congress hosted an event that went beyond your standard discussion of networks and the mobile data boom to delve into what implications wireless, the Internet and social networking do - or could - have on the way we work, live, interact and view the world.
Getting a Handle on Multimedia in Corporate Networks
Bandwidth-loving applications like video are starting to make a more regular appearance within corporate networks. But some businesses would like better tools to help them and their employees create, access and control video and the other content running over their networks. If this sounds like a familiar scenario, outfits like Ignite Technologies and Smith Micro may have a solution for you.
Flying High with Skycasters
Given companies have come to rely on broadband for many business-critical functions, more applications are moving to the cloud, and it's important to stay connected when disaster strikes, satellite seems to make more sense today than ever.
SMS & the B2C Opportunity
There's a lot of focus these days on broadband mobile connections and bandwidth-loving applications like video. But, as they say, good things come in small packages. Such is the case with short messaging service.
Businesses Are Sweet on Social Networking: What Can They Do to Make the Most of this Budding Relationship?
Social networking in the business world has gotten a lot of buzz in recent months. But after much study and analysis of the subject, this is my conclusion: Many businesses view social networking as adolescents might view love and romance. The idea excites them, but they’re not quite sure what to do about it.
A New Twist on Location-Based Services: LBS Can Be Used to Bill, Locate, Manage, Monitor and More
These days the term location-based services frequently brings to mind new applications that push promotional offers or other content to cellular subscribers as they move into a particular geographical area. But there’s a whole lot more to LBS than meets the eye. LBS also can be used to help cellular service providers with network management, policy enforcement and billing, and to enable new, productivity-enhancing capabilities within the enterprise.
SIP’s Tortoise and the Hare Story
AT&T recently floated the idea of decommissioning the PSTN. And there’s tons of talk about SIP adoption. Yet the uptake for SIP — at least within the customer premises — is not what many initially envisioned.
Are SIP-Based Networks Ready for Prime Time?
There is no doubt that IP technology has become ubiquitous in modern communications networks. It is a fundamental element for a vast array of business-oriented solutions that help customers manage key processes, like increasing revenue, improving operations, enhancing communications, and controlling costs. Yet, as powerful and commonplace as IP solutions have become, the technology is often based on a best-effort protocol that does not match legacy SS7 technology in terms of reliability – a crucial distinction for business customers.
SIP Trunking Continues Ascent: Interoperability Efforts Move Forward as Well
As the other two stories in this package discuss, SIP-based premises gear has seen gradual adoption, but not the rocket-like growth some had originally forecast; meanwhile, some have questioned whether SIP-based services are ready for prime time. But one aspect of SIP-based communications that has seen very little resistance and very wide appeal is SIP trunking.
The Next Big Leap: Virtualization-Aware Networks
Server virtualization has proven to be a revolutionary solution for improving utilization rates of physical servers, providing a cost-effective means of implementing disaster recovery and fueling innovation by making compute resources flexible and moveable.
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