Latest Feature Articles

Real-Time Web Solutions Supplement

Creating a Great User Experience in the Real-Time Web
Indeed, technology can be changed. The user experience rapidly gains adherents as well as haters. How often is a company like Facebook or LinkedIn castigated when it changes an existing user experience, even if the new experience is much better?

Real-Time Web Solutions Supplement

The Internet Is Today's Real-Time Network
Today, nearly 3.4 billion people, 46 percent of the world's population, are connected to the internet, according to InternetStats, and enterprises of all sizes rely increasingly on the internet, as well as on their private IP networks, for every moment of their business activity. Interestingly, according to Ericsson's latest Mobility Report, there are also 3.4 billion smartphones in the world; that will grow to 6.4 billion over the next six years.

Real-Time Web Solutions Supplement

How Real-Time Communications Can Be Transformative for Business
Indeed, CRM giant Salesforce recently introduced Service Cloud Lightning Snap-ins to help companies provide connected, personalized service across any device. As a result, organizations can quickly deploy a contextual, modern service experience by just snapping in capabilities such as live chat and tap-to-call to their mobile and web apps. Additionally, the Salesforce SOS Snap-in now has two-way video chat, empowering agents to quickly see and resolve customer issues.

Real-Time Web Solutions Supplement

Development and Delivery of a Real-Time Web Solution
Delivering solutions in the traditional telephony world was a fairly easy concept. Very few people would start out to develop their own PBX from scratch. However, the new real-time web technologies like WebRTC, combined with the simplicity and power of JavaScript programming and the new features and capabilities of both HTML5 and native mobile operating systems have opened the door to developers creating a complete real-time solution from scratch.

Real-Time Web Solutions Supplement

Communications Innovation: A Real-Time Balancing Act
Essentially, the RTC paradigm should be focused around getting the business to work faster, more efficiently, and less expensively - all while keeping the needs of the user firmly in mind.

Real-Time Web Solutions Supplement

Business Goals for the Real-Time Web
In talking with a range of website and mobile application owners, I often hear that real time is not part of their offer. This is often true even if they have a chat agent on their site. Part of the reason is that, today, much of human interaction is still in a call center, running on 100-year-old telephony solutions. In fact, even more websites see real time as something they do not need.

Real-Time Web Solutions Supplement

Introducing Real-Time Web Solutions
The challenge with real time is that it is not a simple area. There are challenges from inception through implementation, delivery, and operations. And a successful real-time integration needs to operate virtually flawlessly. So assuring that your solution is both well engineered and deployed is critical.

COVER STORY

Bringing Things Together: Why Companies Are Revving Up Their API Strategies
Businesses, as we all by now know, are undergoing a digital transformation. The recent news that Ford has invested more than $182 million in Pivotal Software is further evidence of this trend.

COVER STORY

OpenStack Stacks Up: Open Source Software Sees Strong Uptake
AT&T is among the network operators leveraging Juniper Contrail for its NFV deployment, Miles noted. Juniper's technology will enable AT&T to do service chaining and orchestration and deliver virtualized firewalls, load balancers and other virtualized functions to customers so they can provision their own services, he said. As INTERNET TELEPHONY reported in October, AT&T offers a Network on Demand service powered by technology from Brocade, Cisco, and Juniper. Symantec and a handful of other network operators are also leveraging Contrail solutions today to power commercially available services, Miles said.

Cover Story

Revisiting Facebook's Open Compute Project Effort
Publicly Facebook has talked a lot about FBOSS, Linux-based software it developed that runs on its top-of-rack Wedge data center switches, he said. The company introduced FBOSS and Wedge in June of 2014. These two solutions were among the first to separate the hardware and software components while automating and providing better visibility of the network. Thousands of FBOSS/Wedge switches are now in production, Baldonado said.

COVER STORY

One in a Million: Fusion Delivers Single-Source Cloud Solutions for Business Customers
Several years ago, Fusion reviewed the crowded cloud services landscape and found it filled with providers of all types and sizes offering individual products. But something was clearly missing in the marketplace, says CEO Matt Rosen. That missing something was a cloud company that was focused on understanding customers' problems, helping them overcome their challenges in migrating to the cloud, and creating value for them once they moved to the cloud.

Cover Story

SD-WAN Catches Fire: Businesses & CSPs Adopt, Investors Shop
SD-WAN technology is also now beginning to be adopted by communications service providers, which are leveraging it to offer new managed services for their business customers. Meanwhile, a growing array of vendors is jumping aboard the SD-WAN bandwagon, and the investment community is lining up to dole out new money to players in the SD-WAN space.

Cover Story

Join the Evolution: Jabra Helps Businesses Deliver on the Productivity Promise
Business today moves at a rapid pace. Customer requirements and market dynamics are constantly changing, so businesses are working hard to keep up or, preferably, stay ahead of the curve.

Strategic Solutions Series

Hearing is Believing: Sennheiser Headsets Offer Premium Sound Quality
Sennheiser is the world's fastest growing headset manufacturer. It designs premium call center and office headsets, which are compatible with all major platforms, to organizations that range from small home offices all the way up to larger enterprise call centers. INTERNET TELEPHONY recently interviewed Tori Seliokas, channel manager CC&O at Sennheiser Electronic Corp., to learn more

Cover Story

From Dial-up to WebRTC: Two Decades of Innovation
Technology is a unique space, in that innovation doesn't ever stop. In fact, it has only seemed to gain momentum over the course of the past two decades. As each new advance is introduced, the whole tech industry sets to work on how to exploit those developments for the next opportunity. The innovators themselves also seem to be a resilient group, never being satisfied with the latest idea, rather looking ahead to the future and how to build upon that idea.

Cover Story

The APIs Have Landed
API used to be a term reserved only for the most esoteric conversations at tech companies. Now everybody from Adidas to Campbell's Soup is using APIs.

ITEXPO: Discover the Next Frontier in Communications
ITEXPO, as you may know, is a business technology event that brings together developers, enterprises, government agencies, medium and small businesses, resellers, service providers, and vendors to discuss the latest innovations that are changing the marketplace. It is where the community gathers to collaborate and discuss today's business communications challenges, and how to overcome them.

Cover Story

The Wi-Fi Way: How This Unlicensed Wireless Technology Hit the Big Time - And What's Next
Wi-Fi seems to be everywhere these days. It's in our homes, in our offices, in chains like Starbucks, and even in many independently owned restaurants and shops. And from the looks of things Wi-Fi will only continue to expand and become more woven into our online experiences.

Cover Story

WhatsApp With That: Will Telco OTT Beat Facebook At Its Own Game?
The facts and stats are well known. For years, companies like Facebook, fring, Viber, and WhatsApp have been eating away at the SMS and voice revenues of traditional service providers. With the advent of combinations (like Facebook's now famous acquisition of WhatsApp for $19 billion, a value calculated based on the 800 million users) what has been an increasingly aggravating trend is now becoming an industry bloodbath.

COVER STORY

Start Small, Think Big: Huawei's Grassroots Effort to Appeal to US Carriers
Huawei is now the world's No. 2 network equipment maker, according to Dell'Oro Group, which says it's second only to Ericsson. A few years back Huawei made headlines when it surpassed the revenues of Ericsson, which has since recaptured the lead on that front. And Huawei "stands out as a leader" and is "steadily gaining market share in major telecom infrastructure segments and staking out a strong position in software-defined networks and network functions virtualization," according to a March report by Infonetics Research.

Cover Story

Changing the Way We Work: Real-Time Communications Everywhere - And in Every Application
Businesses and service providers are at an important intersection in their journey toward the future. They clearly need to move forward - and in new directions - to succeed. At the same time, it's important to remember where they came from.

COVER STORY

Shaking the Tree: TSG Invests in Apps to Expedite Business Text Adoption
If a tree falls in the woods and no one is there to hear it, does it make a sound? What about if a customer texts a company at a number that's not text enabled? The answer to the first question remains a matter of debate. The result in both cases, however, is essentially the same: It ends up on the floor.

Cover Story

Cisco Looks at the Future of Work
A new Cisco report, based on a a survey of more than 2,000 people across 15 countries, looks at the future of work, especially Gen X and Y white-collar employees. And it reveals that these individuals are even more connected to their devices than you might think.

Cover Story

The New Workspace: Tech Players Jockey for Dominance at the Virtual Water Cooler
Work is no longer a place; it's an activity. This statement became a popular utterance in business circles a few years ago. That still holds true today. In fact, at no time has it been more accurate.

WebRTC Feature Story

Temasys is Working on Something Big
Temasys provides a complete WebRTC solution, including a full set of WebRTC-based developer APIs, mobile development frameworks, and other client-side tools. Supporting these frameworks it also provides telco-grade, enterprise-ready infrastructure for companies and developers to both create and manage products and services, which embed or support video, audio, chat and the exchange of data.

Vidyo Shares Views of WebRTC-Enabled Video
Vidyo has what it says is the most advanced, best-performing platform for ultra-low delay, ultra high-quality multi-point video, ranging from mobile screens to 4K. By choosing Vidyo, application developers can combine the benefits of WebRTC's open, free, browser-based endpoint architecture with those of a professional, rock-solid back-end that can easily scale to carrier-sized deployments. We recently interviewed Alex Eleftheriadis, Vidyo's chief scientist and co-founder, to learn more.

WebRTC Feature Story

GENBAND's WebRTC Evangelist Talks Real-World Implementations
GENBAND is a global company that has a heritage of building some of the finest communications tools that have ever been invented. We are using this experience and our strong financial backing to create advanced, easily accessible communications tools for service providers, enterprises, and consumers.

WebRTC Feature Story

WebRTC in the Criminal Justice System
JurisLink is demonstrating that and growing rapidly in solving a potential significant problem and opening a huge market. It is clear that the pervasive use of video in the criminal courts could save $2-5 billion per year. Assuming that 10 to 20 percent of that would be spent on the systems enabling the savings, the market is between $200 million and over $1 billion. It is easy to see why Slade is so excited about JurisLink's prospects.

WebRTC Feature Story

How WebRTC Can Serve the Enterprise
The enterprise has numerous uses for WebRTC, including expanding the bring-your-own-device model, allowing for next generation customer interaction through web integration, extending videoconferencing and collaboration systems, and establishing direct communications between employees and the outside world. Because WebRTC creates an experience that comes from the host web server, the experience the enterprise provides can be unique and tailored to deliver advantage.

WebRTC Feature Story

Wireless WebRTC: Everything You Were Afraid to Ask For and Why
WebRTC opens up the communications experience to web feature interactions. Companies can build an entire scripting tool for a web attendant that would be far more brilliant than the chat services currently offered. Developers can plug into a cloud speech recognition service. They can become more contextually aware than anything the carrier or the device manufacturer can connect to general social networks. In other words, whatever you can think you can do on the web you can expand with WebRTC.

WebRTC Feature Story

Dialogic Views WebRTC as Key Catalyst for Developers
Dialogic has a large portfolio of telephony infrastructure and developer enabling products that range from softswitches, gateways, SBCs, telephony and fax boards and media servers. These products are sold to service providers, enterprises, contact centers and developers. The company, which has a long history in enabling communications media processing for new development communities, sees WebRTC as a core catalyst for bringing real-time communications to the enormous web development community. WebRTC, the company notes, also is helping traditional telephony developers move into the larger web development world. We recently spoke with Chad Hart, senior director of product marketing at

WebRTC Feature Story

Plantronics Explains How Wearables Can Elevate the WebRTC Experience
For Plantronics, it is all about delivering devices and software that can easily integrate with WebRTC-enabled applications. We are diligently developing desktop and mobile WebRTC device integration solutions for our customers. Developers can download code at developer.plantronics.com.

WebRTC Feature Story

Talking with TokBox about WebRTC
TokBox was founded in 2007 as a consumer video chat service. In November 2010 it launched OpenTok, a cloud platform for adding live video, voice and messaging to websites and mobile applications and in 2012 became the first company to launch support for WebRTC. The company's scalable, customizable platform gives users the creative freedom to develop any real-time communication interaction, from one-to-one video chats to large-scale broadcasts. We recently interviewed TokBox CEO Scott Lomond

WebRTC Feature Story

Voice4Net: WebRTC Powers Unique, Purpose-Built Solutions
The suite also includes a contact center application based on Voice4Net's WebRTC Framework architecture, which allows companies to create drop-and-drag widgets to build an interface around their needs. It's simple and enjoyable to use, and most critically, it delivers a solution that is explicit to the customer's needs. Voice4Net: WebRTC Powers Unique, Purpose-Built Solutions

WebRTC Feature Story

Exploring the WebRTC Ecosystem
The goal is to give the reader a deep look at each company within an analytical framework. This will save prospective engineers, executives, investors, and developers time while helping avoid confusion as they seek partners or strategic position in the communications domain. To participate in the WebRTC Ecosystem and the The WebRTC Ecosystem report, please visit the WebRTC World site.

WebRTC Feature Story

WebRTC V to Focus on User Adoption
There's an entire track focusing on how WebRTC is being implemented in various business and government verticals. That includes sessions on WebRTC's use in cable and broadcasting, in e-commerce, in education, in finance, in health care, and in logistics.

Cover Story

A WebRTC Primer
It takes the components of a typical VoIP media engine into a browser or any other peer endpoint with a simple API that a web server can control. That means developers can build real-time communication into web pages, existing software applications, or wherever else they want - and do so more easily and affordably than they could've in the past.

COVER STORY

Gaining an Edge: Edgewater Networks Helps Service Providers Introduce New Business Services Today
Ever since the telecom and web worlds began their collision course, the broadband service providers that began life as cablecos and telcos have worked to adjust from their slower, more deliberate, way of doing things to Internet time - that is, move at a much faster rate.

COVER STORY

The Secret Sauce for Successful M2M Applications
Machine-to-Machine continues to emerge as a potent technology that improves nearly every facet of business, across many kinds of organizations. That's because M2M can allow for market and revenue growth, operational efficiency, safety, and security.

COVER STORY

Votacall Brings Its Unique Flavor to Cloud-Based Communications
Votacall is a communications solution provider with a full suite of business VoIP and cloud-based managed voice solutions in a crowded but fast-growing market. The company says it separates itself from the pack by delivering a better and more customized user experience. We took their cloud-based communications product, the Votacall VBX Hosted VoIP solution, for a test drive and the following is what we found out about their product and their approach.

Feature Story

Welcome to WebRTC
If you're reading this supplement, chances are good that you've already heard about WebRTC. But, like much of the rest of the industry, you may not be completely clear about what WebRTC is, where it came from, why it's important, and where it fits into the larger communications picture. So here's a bit of background to get you prepped for the rest of this WebRTC supplement and for WebRTC Conference & Expo IV, which takes place June 17 through 19 at the Cobb Galleria in Atlanta.

Feature Story

The Outlook for WebRTC in 2014 and Beyond
The outlook for WebRTC is a positive one, but questions persist as to whether and when this technology will cross the chasm from early adoption to mass-market embrace - and what it will take for WebRTC to make that leap. That's according to the WebRTC Outlook 2014 Report, which is based on a December 2013 survey of more than 100 leading entrepreneurs, users, and vendors in the WebRTC ecosystem.

Feature Story

Temasys Discusses the New Wave of Innovation WebRTC Can Enable
INTERNET TELEPHONY recently spoke to Chip Wilcox of Temasys Communications Pte Ltd. about WebRTC. The CEO says WebRTC is the foundation on which Temasys - which says it is leading the new wave of innovation in web and mobile communications and collaboration - has built its business.

Feature Story

WebRTC's Impact on Service Providers
Disruptive Analysis believes that WebRTC is one of the most important telecom technologies that has emerged in the past 10 years or more. It will radically alter the landscape for voice, video, and data real-time communications, as it helps democratize them - allowing them to be combined directly with a variety of applications, websites, and devices.

Feature Story

Talking WebRTC with Priologic's Doug Pelton
INTERNET TELEPHONY recently spoke to Priologic Software Inc. CEO Doug Pelton about the state of WebRTC and how this important new technology is impacting its business.

Feature Story

The WebRTC Market and Ecosystems
WebRTC is a technology that will initiate a fundamental change in the communications market and in how all of us communicate. WebRTC changes the paradigm of communications managed by two service providers interacting for their users (the PSTN) or having to join a club (Skype) to communicate. With WebRTC, any website can be a communications "host" and the entire communications market is open to the same webification that has transformed the information market over the last 20 years.

Feature Story

WebRTC Conference & Expo - The Global Best of WebRTC
WebRTC Conference & Expo is the leading event for WebRTC worldwide. The event - which takes place June 17 through 19 at the Cobb Galleria in Atlanta - brings together the technical and business leaders in WebRTC along with the leading companies that are enabling and using WebRTC in their businesses. With WebRTC moving so fast, each WebRTC Conference & Expo reflects huge changes in the market and involves new sponsors, attendees, and WebRTC examples and knowledge.

Feature Story

An Enterprising View on WebRTC
The enterprise has numerous uses for WebRTC, including enabling the bring your own device model, allowing for next generation customer interaction through web integration, and establishing direct communications between employees and the outside world. Because WebRTC creates an experience that comes from the host web server, the experience the enterprise provides can be unique and tailored to deliver advantage.

Feature Story

CafeX Dishes on WebRTC
INTERNET TELEPHONY recently spoke to Sajeel Hussain, vice president of marketing and partner development of CafeX Communications, about the company's offerings in the WebRTC arena, industry trends, and the WebRTC Conference & Expo in Atlanta.

Feature Story

Avaya Offers a Practical View of WebRTC
INTERNET TELEPHONY recently spoke to Val Matula about WebRTC. Avaya's senior director of analytics and multimedia says WebRTC will be an integral offer to the company's enterprise-wide Avaya Aura Collaboration Environment framework.

Feature Story

Acision: WebRTC is Moving Beyond the Hoo-Ha
INTERNET TELEPHONY recently spoke to Acision Engineering Director John Parr about WebRTC, what the company is doing in this realm, and its plans for WebRTC Conference & Expo.

COVER STORY

What Time is It? The Future of Legacy Networks, Regulation & Competition
Copper, TDM, and wireline networks in general - all three remain important parts of our public networks today. At the same time, all three are vestiges of the past that continue to be the source of decommissioning discussions. But is copper really going the way of the dinosaur? What's happening with the TDM-to-IP transition?

Getting Vertical

Cornell's Statler Hotel Checks Out New IP PBX, Wiring, Wi-Fi Technology
There's a hotel in the center of campus at Cornell University in Ithaca, N.Y., but this isn't just any lodging facility. The Statler Hotel has a history dating back to the 1950s, when it was opened as a test bed of sorts related to Cornell's School of Hotel Administration.

Network Infrastructure

iM to Build Modular Colocation Facilities Along Allied Fiber Routes
A few years back a company called Allied Fiber set out to build a nationwide dark fiber network in an effort to bring more affordable and efficient fiber to a variety of customers. The New York-based company is selling dark fiber and neutral colocation along various railroad rights of way around the United States.

Unified Communications

Choosing the Right Voicemail Solution for Your Business
It's been said that voicemail is becoming a parity technology that only keeps an enterprise equal with its competitors. So if voicemail is dead, why should you worry about replacing it? The simple answer is that while use of voicemail, fax and other legacy communications technologies are declining, they are still essential business applications that no business can currently do without.

The Channel

On Rad's Radar: Misunderstanding the Channel
Both Verizon and AT&T announced that they were committing millions to the channel. CenturyLink announced that channel had delivered big revenue last year. Telx said that more than 40 percent of new logos came from channel partners. Google has 10,000 channel partners.

The Channel

The Cloud, Microsoft, and Channel Eclipse
Microsoft kicked off 2014 with the news that it would make deep cuts in the commissions of service providers selling its Office 365, Exchange Online, and the company's other cloud services. The cuts, which were instituted to the Online Services Advisor Incentive program in late January, ranged from 15 to 50 percent, according to reports. Also in January, Microsoft joined forces with web hosting giant GoDaddy, which as a result is selling Office 365 to the small business community - yet another move many service providers selling these products view as an assault on their livelihoods.

Roundup

Session Border Controller Roundup
SBCs have long been a staple in carrier networks to enable secure carrier-to-carrier interconnectivity, and now many enterprises are using session border controllers as well. According to an Infonetics Research report issues in March, the E-SBC market grew a whopping 42 percent last year, to $255 million.

Edit Series

What Do Aviation and Telephony Have in Common? Power Failure is Not an Option
Communication is essential to the success of any business, and customers need support when they want it. Should a businesses' phone system go down and a customer be greeted with radio silence during a crisis, that customer might ultimately decide to take his or her business elsewhere. With this in mind, it is imperative that businesses do all they can to ensure their phone systems remain online at all times.

Special Focus

SDN Excellence Awards
Software-defined networking is considered to be one of the most important, and potentially disruptive, developments in networking since the rise of the Internet. To date, networks and connectivity have come first, and applications have followed. SDN turns this model on its head, approaching networking from an apps-first standpoint.

Special Focus

Product Review of the SmartBox by PanTerra Networks
PanTerra Networks is probably the most innovative unified communications and file sharing cloud-based service provider you've never heard of, until now. TMC Labs was somewhat familiar with PanTerra Networks, but even we were surprised by the sheer number of UC and file sharing features built into its WorldSmart product suite when we took it for a test drive. WorldSmart's unified cloud services deliver just about every form of file sharing, communications and collaboration - voice, video call, IM, e-mail, desktop sharing and fax. The WorldSmart suite includes two major components, CloudUC and the just launched (January 2014) SmartBox, which PanTerra calls, "the world's first file sharing service that communicates."

Feature Story

New Big Switch Networks CEO Talks Strategy
SDN upstart Big Switch Networks has made a lot of big changes in the past few months. The company's CEO Doug Murray spoke with INTERNET TELEPHONY recently to explain the new strategy.

Cover Story

Super Telco: How Service Providers and Their Suppliers Are Recreating Themselves
Carriers are scrambling as they see over-the-top services such as Skype and WhatsApp eating into their revenues. Indeed, OTT players have captured 30 percent of voice traffic in seven years, and now service provider voice growth is around 3 percent per year.

Cover Story

VoIP Logic Enables Next-Gen Service Providers to Take Control
Operational outcome is a category of measurement that is difficult to quantify but can be the linchpin in deciding to opt for VoIP Logic. Because the technology used to deliver communications services is becoming more complex and specialized and there is a growing number of manufacturers found in integrated services, the bar on precision in technology support and experience is always rising. Opting for an experienced provider can make exponentially significant differences in service interruption time and resolving other dangerous - customer-effecting - incidents.

Cover Story

PanTerra Networks Leads the Next Wave of Unified Cloud Services
In referring to PanTerra as a platform provider, Chang is pointing out that the company built the platform on which its service runs in-house and from the ground up. That is a key differentiator for PanTerra vs. the competition, which typically relies on the platforms of companies like Cisco and Microsoft, he says. PanTerra designed its platform to be multiservice, highly scaleable, and carrier agnostic. This platform also adds value for PanTerra and its customers because it gives them a higher level of control.

Convergence Corner

12 Days of Christmas, ITEXPO Style
As the song says, "It's the most wonderful time of the year" - not only because the holidays are a wonderful chance to spend time with family and loved ones, but because it also means that ITEXPO Miami is on the way.

Virtualization Reality

NFV Shines with Orchestration
ETSI released its first update to the NFV framework recently. This update includes several documents outlining the framework and scenarios where NFV can be applied and the communications service providers can benefit. This is an exceptional starting point to deliver on the value and vision of the NFV framework.

Ask the SIP Trunk Expert

Selecting a SIP Trunking Provider
When choosing a SIP trunking provider, consider them your other half. Your provider will become an expansion of you and your business, and ultimately, what your brand represents. This is why it is absolutely essential to ensure that the provider you choose to partner with is devoted to meeting your business needs.

COVER STORY

The Most Interesting People of 2013
INTERNET TELEPHONY recently polled industry analysts and other experts for their input on the most interesting people of 2013.

Guest Room

Collaboration and the Contingent Workforce
For IT leaders faced with the challenge of prioritizing dozens of strategic and tactical issues, one important trend is emerging that deserves attention sooner rather than later: the expansion of the contingent worker.

COVER STORY

What Happened in M&A This Year and What We Might Expect in the Near Future
This year finished with a bang in terms of M&A activity, with deals like Verizon's $130 billion buyout of Vodafone and Softbank's $21.6 billion investment in Sprint raising the stakes. But perhaps the most talked about 2013 acquisition in tech was Microsoft's $7.2 billion acquisition of Nokia's device business.

Cover Story

The Best & The Worst of 2013
Ask people to name the best thing that happened in tech in 2013, and you'll get a wide variety of sunny answers. Ask for the worst, and one reply is likely to rear its ugly head.

Unified Communications

Lexifone 2 Enables Natural Phone Conversations in a Variety of Languages and Dialects
People who use different languages but want to communicate with one another have a few options to make that happen. They can learn a new language. They can call on the services of a human interpreter. Or they can use a book or an automated solution like Google Translate. But all of the above options can be expensive, time-consuming, clunky, or some combination of the three.

COVER STORY

Phybridge Switches Reach Out to Simplify VoIP Deployment
In unpacking the smaller unmanaged PoLRE LPC Switch, we saw it came with two PhyLink adapters, which are small inline adapters that connect the phone wire on one end and an Ethernet cable on the other, providing up to 10W of PoE power to IEEE 802.3af-compliant devices. After connecting an Ethernet cable to Uplink Port 1 on the device to join it to our LAN, we connected a standard RJ11 phone cable to port 1 of the PoLRE LPC Switch, and the other end of the phone cable to the PhyLink adapter. Next, we connected the other end of the Ethernet cable to an IP phone and the IP phone's LCD lit up and the phone booted. We made a test call from the IP phone and, as expect- ed, it sounded flawless.

Cover Story

Gaining Momentum in the Channel: Hosted VoIP Provider's Valued Partner Program Off to a Strong Start
Hosted VoIP is supposed to be easy to deliver, but the plug-and-pray method of installation doesn't always work so great for customers, or the agents that sell them such solutions. The true path to hosted VoIP success is to take the time to visit the customer location, do a site survey, handle the installation rather than just ship the customer phones, and offer ongoing support and quality monitoring throughout the life of the customer and channel partner relationship.

COVER STORY

WebRTC Continues Its Advance: Technology Promises to Deliver 'True UC'
The sun is setting on the PSTN and narrowband voice networks, while the WebRTC ecosystem and the number of solutions based on the new technology are growing. Already, WebRTC is supported on more than 1 billion endpoints, says Google, one of a raft of important tech companies driving this new technology. And Disruptive Analysis expects that to grow to 3.9 billion by 2016.

Cover Story

CertainSafe, the Virtual Safety Deposit Box, Drives Secure Collaboration
TMC Labs learned about a new product launching by TransCertain called CertainSafe that could be a game changer when it comes to cloud-based collaboration. Fortune 1000 companies and indeed even smaller companies are reluctant to put their most sensitive and confidential data in the cloud to be shared with their partners and customers. But what if you could encrypt the data in the cloud using AES256 encryption or any encryption algorithm of your choice, and combine that with "tokenization"? Further, what if you could share certain folders and files with specific people using just a browser and, with no plugins required, what if you could set an expiration date of how long a folder is shared and maintain an extensive audit trail?

Cover Story

Why Sprint? Emerging & Wholesale Solutions Group Tells Its Systems Integration Story
The Emerging & Wholesale Solutions group at Sprint cuts across a wide range of customer segments, including auto manufacturers, retailers and other industry verticals; MVNOs that want to provide wireless services to select affinity groups; and device manufacturers. These customers are being inundated with complexity, says Carter, and they need simplicity, yet no one company can provide the full range of capabilities they require.

Editorial Series

Momentum Telecom Emphasizes the Benefits of Telecommuting
Telecommuting has evolved into a fully sustainable work model, leaving the days of water cooler conversations and punching the time clock in the past. Organizations debating the benefits of on-site vs. off-site work most recently sparked by Yahoo!'s and Best Buy's new remote work policies are wasting energy, because the home-based workforce is part of the now, and an even bigger part of the future.

COVER STORY

No Boundaries: UNSi Breaks Through Carrier, Growth Barriers
Chances are good that you've never heard of UNSi. The company traditionally has been the kind of organization that just blended into the woodwork. However, UNSi is now breaking out in a big way - with an aggressive growth strategy, relatively new leadership, and a plan to reach $62 million in revenues by 2015.

COVER STORY

Seeing Green: Service Visibility, Data Analytics Could Add Up Big for Mobile Service Providers
That's because facilities-based service providers have the ability to understand what's happening on their networks to predict congestion, for example. And that can enable facilities-based mobile operators to get ahead of the problem by alerting subscribers of the situation and offering them solutions, such as upping their subscription plans or delivering an offer from a content provider partner who might sponsor a better network experience and pay the mobile operator for that capability.

Cover Story

Move & Changes: ANPI Expands to the Enterprise
The world of communications is changing, and ANPI is changing along with it. And the service provider wants to help its traditional base of customers (independent local exchange carriers), and an entirely set of new ones (enterprises and SMBs), respond to and benefit from recent technological advances, regulatory changes, and workplace trends as well.

TMC Announces UC Award Winners
Unifying voice, video, wireless, presence and other communications technologies, can results in more efficient communications and improved employee productivity. But unified communications solutions come in many forms.

Cover Story

Panduit Gets Physical with Data Centers, Enterprise Networks and Industrial Applications
The 55-year-old, privately held company got its start providing electrical products for routing, termination and organization of physical assets, explains Panduit CTO Jack Tison. Years later, when Ethernet moved into the mainstream and token ring started to fade, Panduit expanded its portfolio to address Ethernet enterprise networking products. Since then, the company has worked to apply its product set to a broader range of applications involving Ethernet and to address the ever-growing transmission speeds required by today's communications.

Cover Story

WebRTC: The Next Game Changer in Communications
When that happens, things get particularly interesting for web entities like Amazon, eBay, Facebook and Google (one of the pioneers of WebRTC) that want to enable new communications options for existing online communications, he says. Edholm offers for consideration one possible scenario on this front: "So if you use Pinterest, for example, and tag something you like and there are five other Pinterest tags on that item, what can happen with WebRTC is it can allow the server to trigger real-time communications between those individuals. To do that in a server takes about 40 lines of Java script, which is really easy to write."

ITEXPO Roundup

What We Did at StartUpCamp6 this Fall
Among the most popular events at TMC's ITEXPO is StartUpCamp, which is hosted by Embrase Business Consulting. StartupCamp is promoted as an evening to celebrate entrepreneurship in telecom and an opportunity to learn, network and have fun. And StartUpCamp at TMC's most recent ITEXPO in Austin, Texas, once again delivered on that promise.

ITEXPO Roundup

Siemens' Hummel Says Making Mobility the Default Could Help Drive UC Forward
The term unified communications has become tainted in the past decade as the industry has grappled to address a rapidly changing communications environment and appeal to businesses with integrated solutions that are at the same time fun and productive to use, Chris Hummel, chief commercial officer with Siemens Enterprise Communications, noted during his ITEXPO Austin address in October.

Sonus CEO Draws Parallels Between UC and Mobile
Unified communications is following a somewhat similar trajectory to mobile communications, Raymond P. Dolan, president and CEO at Sonus Networks, indicated during his keynote speech at the recent ITEXPO Austin event. That, of course, is somewhat encouraging, given that mobile has taken off like a rocket and is now a multibillion dollar industry, while many see UC as still sitting on the launch pad - or having taken off, but still feeling gravity's pull.

Special Focus

INTERNET TELEPHONY Announces BSS/OSS Excellence & TEM Excellence Award Winners
The editors of INTERNET TELEPHONY have selected the companies whose business support systems and operations support systems have contributed to the success of their clients' businesses.

Cover Story

Got Game? Businesses Leverage Game Mechanics to Drive User Behavior
Babies play on iPads. Preteens don't remember life before the Wii. And Generation Y has been raised on a regular diet of broadband-enabled computers, smart mobile devices, and connected gaming systems like the DS and the Xbox. In fact, a 2011 MTV study revealed that members of Gen Y, which make up 25 percent of today's workforce today, think a "game-like metaphor" can be applied to virtually every aspect of their lives.

ITEXPO Roundup

MultiAlert911 - Finding Gold on the ITEXPO West 2012 Show Floor
Doing the show floor walk at technology conferences and gatherings can easily turn into a mind-numbing exercise. A telecom and wireless communications event such as ITEXPO is even more challenging, as almost every company in attendance has products on the show floor that require a good amount of time and explanation to fully understand and get a handle on.

ITEXPO Roundup

Unified Communications Appears to be Ready for Takeoff
For those of us attending the annual ITEXPO West event in Austin, paying attention to things where attention should be paid is an occupational delight. And the interesting thing about this year's event in the context of IP-based integrated enterprise communications is twofold.

Feature Story

Sangoma's New Strategy Bears Fruit
INTERNET TELEPHONY in May ran a cover story about Sangoma's new strategy to rev up growth via the delivery of new turnkey solutions, a significantly ramped up product release schedule, and global expansion. In it, Sangoma President and CEO Bill Wignall talked about his three-step process to energize the company and propel growth by better meeting the needs of customers and prospects via this strategy.

The Appeal of Automation: LoBue Citrus Picks FoodLogiQ, Intermec Inventory & Labeling Solution
LoBue Citrus is a family-run grower and distributor of oranges accounting for 4 to 5 percent of the California citrus industry. That equates to between 4 and 5 million boxes each year, with 40 percent of the product exported to Asia. Based in Lindsay, Calif., the company recognized the need to automate its produce traceability program. Formerly, the process was manual, which tied up critical resources and increased the likelihood of error.

COVER STORY

It's Time for ITEXPO!
As of mid-August, attendee registration numbers for ITEXPO West and its co-located conferences were tracking 80 percent higher than last year with just seven weeks to go before the event.

Getting Vertical

Community College Upgrades to CommScope Connectivity Standard
Rowan-Cabarrus Community College in North Carolina offers more than 2,000 courses to a yearly enrolment exceeding 22,000 students. Its courses include fully accredited associate degree programs in more than 40 areas including arts and sciences, business, information technology, health and public services, engineering technologies, and biotechnology.

Cover Story

Globalinx Tells Its Story of Customized End-to-End Business Solutions
If you're not yet familiar with Globalinx, chances are good that you soon will be. The company, which provides voice and data services, has positioned itself as a cloud services provider, and it aims to expand on that front both through acquisitions and organic growth. To push forward this strategy and the related messaging, Globalinx has been working on new branding and a revamped website, both of which are set to be unveiled this month.

Getting Vertical

Chelsea Piers Gets in the Game with Toshiba's Strata CIX
The Chelsea Piers Sports & Entertainment Complex is a 28-acre entertainment complex built on four historic Hudson River piers. Opened in 1995, Chelsea Piers features a variety of sports facilities, including rock climbing walls, batting cages, ice rinks, a golf driving range, a gymnastics center, a bowling center, indoor turf playing fields and basketball courts, a 150,000-square-foot health club, pro shops, TV production studios, marina, restaurants and more.

Special Focus

Winners of the TMC Labs Innovation Awards Include the Latest and Greatest
2012 marks the 13th annual INTERNET TELEPHONY TMC Labs Innovation Awards, with several strong contenders in cloud, collaboration, unified communications, high bandwidth products and, of course, VoIP.

Special Focus

TMC Labs Innovation Awards UC 2012
Unified communications continues to have rapid growth, both in technological improvements and deployments. The unification of voice, video, desktop sharing, instant messaging and other communications technologies improves employee productivity and lowers the total cost of ownership.

Businesses Are Sweet on Social Networking: What Can They Do to Make the Most of this Budding Relationship?
Social networking in the business world has gotten a lot of buzz in recent months. But after much study and analysis of the subject, this is my conclusion: Many businesses view social networking as adolescents might view love and romance. The idea excites them, but they’re not quite sure what to do about it.

A New Twist on Location-Based Services: LBS Can Be Used to Bill, Locate, Manage, Monitor and More
These days the term location-based services frequently brings to mind new applications that push promotional offers or other content to cellular subscribers as they move into a particular geographical area. But there’s a whole lot more to LBS than meets the eye. LBS also can be used to help cellular service providers with network management, policy enforcement and billing, and to enable new, productivity-enhancing capabilities within the enterprise.

SIP’s Tortoise and the Hare Story
AT&T recently floated the idea of decommissioning the PSTN. And there’s tons of talk about SIP adoption. Yet the uptake for SIP — at least within the customer premises — is not what many initially envisioned.

Are SIP-Based Networks Ready for Prime Time?
There is no doubt that IP technology has become ubiquitous in modern communications networks. It is a fundamental element for a vast array of business-oriented solutions that help customers manage key processes, like increasing revenue, improving operations, enhancing communications, and controlling costs. Yet, as powerful and commonplace as IP solutions have become, the technology is often based on a best-effort protocol that does not match legacy SS7 technology in terms of reliability – a crucial distinction for business customers.

SIP Trunking Continues Ascent: Interoperability Efforts Move Forward as Well
As the other two stories in this package discuss, SIP-based premises gear has seen gradual adoption, but not the rocket-like growth some had originally forecast; meanwhile, some have questioned whether SIP-based services are ready for prime time. But one aspect of SIP-based communications that has seen very little resistance and very wide appeal is SIP trunking.

The Next Big Leap: Virtualization-Aware Networks
Server virtualization has proven to be a revolutionary solution for improving utilization rates of physical servers, providing a cost-effective means of implementing disaster recovery and fueling innovation by making compute resources flexible and moveable.