Developer Tools & Open Source
An Application Developer's Dilemma: To Integrate or Not, and With What?
Not since the dot-com bubble, which peaked in 1999, have we seen so much activity in the software arena. Software developers have more work than they can handle, new tech companies are launching every day, and investors are investing again. The last few years of growth have definitely made software king of the world once again.
Developer & Open Source
Developer & Open Source Briefs
Dynatrace this year again captured the lead position in Gartner Inc.'s report about application performance monitoring. The APM vendor has more than 8,000 customers and reports double-digit growth. Meanwhile, the worldwide APM market as a whole grew 10.6 percent in 2015, reaching $2.7 billion.
Docker Offers Adoption Update, Addresses Orchestration, Security
Docker has taken the networking world by storm, having played a starring role in the popularization of containers.
MAVIN Means Money: Why to Watch Mexico, Angola, Vietnam, Indonesia, and Nigeria
When investors try to get a head start on the next big technology wave, the first markets they normally turn to are the traditional powers and the trendy emerging markets; Brazil, China, India, and so on.
TelePacific Communications is piloting SD-WAN technology to bring over-the-top services to customers who may not be on its network. "This opens up tremendous possibilities for us, as a managed services carrier, and for our customers, who can now simplify, secure, and supercharge their communications," says Jared Martin, TelePacific's director of network architecture and security. "One of our customers needed to bring up a new site and connect it to their existing TelePacific MPLS network, but the site was outside of our traditional footprint. With SD-WAN we are able to securely tunnel all of their MPLS traffic through our gateway back to the TelePacific core and connect it to their private MPLS network of sites."
Getting Your System Ready for Video
Whether you work for a massive global powerhouse or a scrappy startup with a single office, your workforce is likely more geographically disparate than ever. To attract and retain top talent, more business leaders are considering candidates from the other side of the country or globe, while even your local teammates likely sometimes take a meeting from the road or at home.
AT&T recently revealed it is experimenting with leveraging drones to provide LTE-based broadband connectivity to people at remote and/or temporary locations, like music venues. John Donovan, chief strategy officer and group president of AT&T Technology and Operations, blogged that drones both enable AT&T to remotely inspect its cell sites and offer the promise of new applications like expanding the network for disaster response or special events.
Taiwanese digital signage company CAYIN Technology has launched new versions of its solutions. SMP-NEO2 is a new software from the company that is leaner and lighter than the previous iteration, and that offers new security features. CAYIN's SMP-2100 is a metal-build player with two HDMI outputs.
INTERNET TELEPHONY Announces the Winners of the 2016 TMC Labs UC Innovation Awards
INTERNET TELEPHONY, TMC, and TMC Labs are elated to present this year's winners of the TMC Labs UC Innovation Awards. We have selected a diverse set of winners across the spectrum of technologies in the space. We think we have something for everyone here, and we are thrilled to have judged and selected this year's winners.
Intangible Concrete- Spokeo, Inc. v. Robins and Constitutional Standing
In Spokeo, Inc. v. Robins, the United States Supreme Court provided guidance on, but no definitive answer to, the question of whether a plaintiff who suffered no tangible harm has sufficient standing to maintain a federal cause of action under the Telephone Consumer Protection Act.
MSP Brings SharePoint to AWS
Data Resolution is a global Microsoft provider of managed technology solutions. In fact, it has been named Microsoft Dynamics Hoster of The Year for three consecutive years. It supports businesses of all sizes, and it offers a wide range of services, including Microsoft ERP, CRM, unified communications, messaging, portals, and collaboration. Its solutions include software hosting (SaaS), managed virtual environments, business continuity solutions, cloud computing, and advanced data center services. The company, which has five global SSAE16- Type 2 certified data centers, works with customers in an array of industries, including financial services, health care, manufacturing, professional services, and retail.
Intellinote Purchased by BroadSoft
BroadSoft in late May announced it is buying enterprise messaging company Intellinote. Intellinote delivers virtual spaces in which groups and individuals can manage and track projects and tasks, and share and store documents. Fonality earlier this year had announced an integration with Intellinote.
What Microsoft's Acquisition of LinkedIn Says About Sales Strategy
The importance of better understanding customers and acting strategically were front and center when Microsoft this summer announced plans to buy LinkedIn for $26.2 billion.
Seth Godin says "The largest enemy of change and leadership isn't a no, it's a not yet. Not yet is the safest, easiest way to forestall change." In sales, not now is the obstacle. Getting over that is difficult when selling change. Cloud is change. UCaaS is a huge change from PBX.
Autom8 Group, Nixxis Partner
Belgian contact center software company Nixxis has a new distribution partnership with the Autom8 Group, which provides customized, end-to-end contact center solutions to companies of all sizes and industries. Autom8 Group has added the Nixxis solution to its product portfolio and will act as national distributor of Nixxis Contact Suite.
TMCnet's Mobility Tech Zone Names Product of the Year Award Winners
TMCnet, the online entity of INTERNET TELEPHONY magazine's parent company TMC, and the TMCnet community known as Mobility Tech Zone are pleased to announce the winners of the Mobility Tech Zone Product of the Year Awards.
Why CSPs Are in a Unique Position to Deliver Digital Home Services
Telephone companies started out offering telephone services. They then got into broadband Internet access and cable TV services. Then they began packaging the three together in triple play packages. The cablecos followed a similar path, but came at it from a different angle, starting out with cable TV services, followed by broadband, and then the more difficult telephony services.
The Ethernet-InfiniBand Convergence: A Patent Law Perspective
The past few years have seen fascinating developments in the evolution of the InfiniBand and Ethernet protocols, and in particular, a convergence of the two at the physical link level, if not also arguably at the market level. Intellectual property issues, and most prominently patent rights, are typically intertwined with technological developments. The Ethernet-InfiniBand convergence is no exception, and some of the potential patent implications merit careful consideration by developers, vendors, and users of these interconnect solutions.
INTERNET TELEPHONY Announces 2016 Channel Excellence Award Winners
TMC and INTERNET TELEPHONY are proud to announce the winners of our Channel Excellence Awards. This marks the third iteration of this award program, for which the number of applications and award categories continue to multiply.
DEVELOPER TOOLS & OPEN SOURCE
What's the Hold Up? How to Meet Application Development Demands
Below are four ways businesses can meet development demands and four ways they can make the development process more efficient, all of which help prevent the mobile application development bottleneck.
Yeastar S100 Deemed an 'Incredible Value'
The S100 phone system from Yeastar Information Technologies is the next evolution of the company's PBX platform and with this release, the company aims to go way upmarket. This solution, and the S-Series as a whole, provides an array of components and new features that should help Yeastar differentiate itself in the marketplace to win more and larger customers.
AT&T Delivers Network Functions on Demand
AT&T has launched a new solution that lets businesses easily and flexibly manage their network services. AT&T Network Functions on Demand is now available in 76 countries and territories. With it, businesses can deploy a single universal piece of equipment, choose virtualized functions, and deploy them in different countries simultaneously. (Virtual routers from Cisco and Juniper Networks, Fortinet virtual security, and the Riverbed virtual WAN accelerator are the first solutions to be supported under AT&T Network Functions on Demand.)
Emerging Enterprise Streaming Platforms Open the Door to User-Centric Solutions
The world of enterprise streaming video is changing right before our eyes.
As an analyst tracking this tiny little hamlet of the technology landscape for more than a decade, I can readily admit that change is not always a word that has been closely associated with purveyors of business streaming solutions.
The ABCs of Selling the Cloud to SMBs
When it comes to selling cloud services, VARs should not overlook the enormous market potential small to mid-sized businesses have to offer. Main Street requires the same storage, processing, and security as Wall Street, and they're much easier to approach.
Corsa Introduces Virtualized Hardware Solution with Ease of Access
Corsa Technology has come out with a new product called the DP2000 that marks the introduction of virtualized hardware. You read that right folks, hardware virtualization, in a product designed for use in metro networks.
How to Ready Your Network for Video
In today's ultra-connected world, enterprises are increasingly relying on video to communicate, inform, and educate their workers. According to a recent report, 50 percent of the Fortune 100 companies have their own corporate YouTube channels, and many organizations have installed their own media centers, enabling them to produce professional quality videos in house.
How LTE Can Help Address Growing Transportation Requirements
"Cities have been the world's economic dynamos for centuries, attracting skilled workers and productive businesses and benefiting from economies of scale," notes McKinsey Global Institute in a 2012 report. "Urbanization and per capita GDP tend to move in close synch as countries develop. But what is different about today's wave of mass urbanization is its unprecedented speed and scale. It is not hyperbole to say that we are observing the most significant shift in the earth's economic center of gravity in history."
The Power of Natural Language Generation
For years, scientists have been heralding the artificial intelligence revolution. We've been able to program robots and vacuums, play chess, and even win at Jeopardy. But, before now, technology has not been able to produce artificial intelligence that can do one of the most fundamental human skills: communicate. The emergence of natural language generation is changing all of that.
Workato Brings Enterprise Apps Together
Workato for the past two years has been offering a cloud automation service that bridges various enterprise applications. It enables different enterprise applications to sync data and prevents users from having to jump from one application to another to do their work.
Ayscom, Procera Partner
Procera Networks Inc. has a new partner. Ayscom has joined the Procera Premier Partner Program. Ayscom provides test and monitoring solutions in Spain and Portugal. "Service providers are constantly looking for the best virtualized analytics tools to drive their big data projects," said Federico Hornillos, engineering director at Ayscom. "Being part of Procera's Premier Partner Program, and having access to its eVolution technology, gives Ayscom the ability to offer more comprehensive network and subscriber intelligence for our service provider and enterprise customers."
On Rad's Radar: How to Sell Cloud Services
The struggle is real for direct and indirect salespeople to transition to selling cloud services. Network is so much easier because it is transactional and replacement services. Cloud, however, is about selling change. Certainly you can sell hosted VoIP as cheap dial-tone replacement. Good luck with that. It is a disservice to the customer and yourselves.
Telax Pairs Up with Metaswitch, CSPs to Reach Business Customers
Communications services providers today are challenged with finding new revenue sources. Much of this discussion centers on tier 1 CSPs, but more medium-sized and small service providers are in the same boat. One new revenue source they may not have seriously considered is delivering contact center capabilities. But some of the CSPs that have already moved forward with cloud-based contact center solutions recommend taking the plunge. And three of them recently spoke about how Metaswitch and Telax have helped them do that.
TMC Labs Names the Winners of the IT Innovation Awards
Welcome to the 16th annual INTERNET TELEPHONY magazine TMC Labs Innovation Awards, where we honor innovative technologies from a wide range of areas. Winners include entrants from the video space, NFV, a cloud-first telephone, a communications system targeted at mobile-first/millennials, a cybersecurity solution, contact center product, and a player in the optical space.
INTERNET TELEPHONY, TMC Reveal NFV Pioneer Award Winners
TMC is proud to announce this year's winners of the INTERNET TELEPHONY NFV Pioneer Awards. The winners are those that have demonstrated true innovation and are leading the way for network functions virtualization.
Mojo Networks Aims to Open Up the Wi-Fi Market
Startup Wi-Fi solutions company Mojo Networks may be a guppy swimming among whales, but the company aims to create a sea change in how this market works. CEO Rick Wilmer explains his company plans to offer its Wi-Fi access points to the market at cost, and wait for the other vendors in this product category to follow suit. If things work out as planned, he says, businesses no longer will be roped into using just one vendor's proprietary access points, which could potentially save them 30 to 50 percent.
Intel is reorganizing in an effort that will eliminate 12,000 positions globally, representing about 11 percent of its employees. The move comes as the company works to transform itself from a PC company to cloud and Internet of Things player. Intel expects the effort to result in $750 million in savings this year and an annual run rate savings of $1.4 billion by mid-2017. If all goes as planned, the company will have more success in these new areas of focus than it did in the smartphone space, for which it missed the bus, so to speak.
Telecom Access Roads: The Key to Protecting Assets
As industries from telecom and power to utilities and law enforcement require remote site access to maintain cell and microwave towers, power lines and the like, the low-cost repair and construction of these unpaved access roads is becoming vital.
Corsa Technology has come out with a new product called the DP2000 that marks the introduction of virtualized hardware. "The DP2000 series is the first switching and routing platform to offer open programmable networking on a platform where you can dynamically slice a single physical switch into virtualized line-rate switching and routing instances that can support 100G of throughput," said Corsa CEO Bruce Gregory.
The Trouble with Google QUIC
Google knows everything, right? It probably knows that we are an impatient bunch. We need search results pronto. Last year, it began utilizing a low-latency internet transportation protocol called quick user internet connection. Google originally began working on the project back in 2013. However it only disclosed last April that about half of all requests from Chrome to its servers were being delivered via QUIC.
New data from A10 Networks lays out the five most popular motives for distributed denial of service attacks. This information, according to Chris Gale of A10 Networks, can assist companies in more effectively preventing this kind of thing. Atop the list are hit-and-run attacks, political attacks, and fiscal attacks. Some hackers leverage DDoS attacks to divert IT attention from other things; this is referred to as a smokescreen attack, and comes in at No. 4 on the A10 Networks list. And coming in at No. 5 is ransom, an area that's seen a lot of action and coverage lately.
Like Rocket Fuel: Interconnection Powers Video Communications Leader
A recent survey of 4,000 employees across the U.S. and Western Europe revealed that 85 percent of today's modern workforce both expects and uses live video as part of everyday life. Increasingly, global teams and remote workers connect over live video communications technologies to communicate, collaborate, and even retain employees as well as recruit new hire candidates.
Developer Tools & Open Source
Developer & Open Source Briefs
Performance analytics company SOASTA has expanded its Microsoft support with the availability of CloudTest on the Microsoft Azure Marketplace and the Visual Studio Team Services Marketplace. The collaboration extends SOASTA's leadership in performance testing to Microsoft's solutions for Microsoft Azure customers migrating to the cloud and for continuous delivery.
Developer Tools & Open Source
Accelerance Plays Matchmaker for Companies Seeking Developers
Increasingly, businesses are looking to outsource software development. But finding the right software development outsourcing partner can sometimes be a challenge. So Accelerance can help match companies looking to outsource their projects to software development firms around the world. Accelerance has a network of developer partners in South America and Eastern Europe, which the company notes is a change of pace from the usual outsourcing countries like India and China.
Enterprise Communications Briefs
Intellinote Acquired by BroadSoft
BroadSoft has purchased enterprise collaboration company Intellinote, whose software supports enterprise messaging, project, task and content management, and over 50 application integrations. The deal advances BroadSoft's Project Tempo initiative, which is an open communications framework that enables team collaboration and productivity by integrating popular enterprise cloud applications with contextual intelligence and real-time unified communications services provided by BroadSoft UC-One.
MegaPath Names New SW Channel Leader
Bram Slipakoff has been named MegaPath's regional channel director. In that role he is responsible for recruiting, enabling, and driving revenue through MegaPath's partner community in the Southwest region of the United States. He has more than a decade of telecommunications and channel management experience, having previously served as a channel executive at Vonage. He also has held several key leadership roles with Integra Telecom, WiLine Networks, and World Telecom Concepts.
The Sales Silver Bullet
It doesn't exist. There isn't a silver bullet in sales. That is unless you create something so awesome that consumers just want it, like a $35,000 Tesla automobile. That's called innovation and creating a blue ocean. Most of the companies in our sector just swim in the red ocean of hyper-competition with similar sets of services.
The Revolabs Triumvirate Tells Its UC Partner Story
INTERNET TELEPHONY recently caught up with a trio of folks at Revolabs who work with the channel. That includes Rob Claus, director of global channel sales; Denise Iverson, director of UX and product marketing; and Randall Lee, director of strategic and channel marketing.
Why Are We Still Talking to Customers?
As communications digitized and the internet opened up other options, the call center became the contact center, meaning that telephony was now one of several options customers could use. This was good news for customers, but for the most part, these modes could only be used in a standalone fashion. In other words, whatever mode a customer initiated contact with - voice, email, chat, etc. - that was the mode for the entire session.
UCC: Where Do We Go From Here?
These are just some examples of how NEC's new approach to UC&C is delivering on the promise of its Smart Enterprise initiative by helping companies work smarter and be more efficient and move UCC in a direction of network accountability that enterprises are demanding.
VoIP User Complaints? - Here Are Three Hidden Causes of VoIP Quality Issues
VoIP has seen rapid adoption in the enterprise world, particularly in the last few years. According to analyst firm Infonetics, VoIP and its related unified communications applications market will grow to $88 billion by 2018.
Developer Tools & Open Source
Hortonworks Unveils Big Data Solutions with Greater Scale
Hortonworks recently announced a flurry of news, including what the company's leader called the "first set of connected data platforms that allow you to derive actual intelligence from that platform." Those solutions include the Hortonworks Data Platform 2.4 and the Hortonworks DataFlow 1.2.
Optical transport has traditionally served static applications. That's no longer the case. Today's customers want, and communications service providers need to deliver, services that can be turned up fast and on an as-needed basis. That means networks need to be more elastic and automated, and that optical networks require the capacity to scale up quickly. To enable that, Nokia has enhanced its 1830 Photonic Service Switches.
TMC Announces 2016 WebRTC Product of the Year Award Winners
INTERNET TELEPHONY and the magazine's parent company, TMC, are happy to announce the recipients of the 2016 WebRTC Product of the Year Awards. These awards honor solutions that support applications leveraging WebRTC for voice calling, video chat, and P2P file sharing without the need of either internal or external plug-ins. This award recognizes vendors that are advancing the WebRTC industry one solution at a time.
Major Trends in the RAN: An Analysis of What Service Providers Need to Consider
The radio access network lies at the heart of your subscribers' network experience, and for better or worse, is the basis of how satisfied they are with your mobile service. In this year's State of the RAN report we looked at the impact of the dramatic increase in data usage and the emergence of major trends that service providers must be aware of and prepare for.
The IoT of Beer: Brewing Industry Employs the Internet of Things to Make Beer Better
The STX3 chipset from Globalstar Europe Satellite Services Ltd. has been tapped to power the world's first IoT craft beer monitoring solution.
Wheeler Offers Update on Spectrum Policy
FCC Chairman Tom Wheeler in late March delivered an address touching on wireless spectrum to the U.S. House of Representatives' Subcommittee on Communications and Technology. Here's an excerpt of his comments.
The Federal Communications Commission in March announced a settlement regarding the Verizon Wireless cookie case that began in December of 2014. This effort targeted the service provider's practice of inserting unique identifier headers, or supercookies, on its customers' mobile internet traffic without their knowledge or consent. Verizon Wireless as part of the settlement was ordered to pay a $1,350,000 fine and adopt a three-year compliance plan.
President Obama was at the South by Southwest festival in Austin, Texas, this spring offering details on his position that Apple should help the government access the data on the San Bernardino shooter's iPhone. "If, technologically, it is possible to make an impenetrable device or system, where the encryption is so strong that there is no key, there is no door at all, then how do we apprehend the child pornographer?" Obama said. "How do we disrupt a terrorist plot?" (The government has since been able to access the data on that iPhone, and without the help of Apple.)
How ComResource & Its Customers are Benefitting from Patton's SBCs
ComResource is a 25-year-old company that provides IT and telecommunications related services to business customers. It began selling VoIP solutions about a decade ago, but since then ComResource has been moving upmarket with those services. As the company began selling VoIP to larger clients, it realized a need for session border controllers to ensure high call quality and security, and to support its multi-location customers. Having already had a good experience working with Patton, ComResource tapped the company for its SBCs as well.
Frost & Sullivan named LogMeIn's join.me collaboration tool a global web conferencing market disruptor. The research firm said "join.me has been successful at targeting SMBs as well as enterprise users that are looking for easy to use and affordable cloud collaboration, and has built a solid brand presence in the web." Companies are increasingly looking for SaaS solutions like join.me because they are easy to install, use, and license, according to Frost & Sullivan.
Developer Tools & Open Source
Developer & Open Source Briefs
Microsoft is buying Xamarin, a mobile app development platform provider out of San Francisco. "Xamarin's approach enables developers to take advantage of the productivity and power of .NET to build mobile apps, and to use C# to write to the full set of native APIs and mobile capabilities provided by each device platform," Scott Guthrie, executive vice president of the cloud and enterprise group at Microsoft, wrote in a Feb. 24 blog. "This enables developers to easily share common app code across their iOS, Android and Windows apps while still delivering fully native experiences for each of the platforms." More than 15,000 customers and more than 1.3 million developers use the Xamarin platform.
BroadSoft has announced a pair of mobile-first unified communications applications designed for the dispersed, millennial workforce. UC-One Connect is one of them. It's a messaging application with call settings like Forwarding and DND, individual and group chat, integration with the enterprise directory, presence, and voice calling.
Some channel partners and small and medium businesses that use Windstream services can expect rate increases for accounts that are unprofitable or low margin for the carrier, CRN reports. The company is providing the option for those customers to move to other carriers without penalty. As Peter Radizeski, founder and president of RAD-INFO Inc. and a standing INTERNET TELEPHONY magazine columnist, commented, 2 percent of Windstream's SMB business is underwater. But, as he also noted, it's not the fault of these businesses that Windstream allowed its services to be sold to these SMBs at a loss.
The Struggle for Relevance
There are a number of providers struggling to be relevant today. In the unified communications and collaboration space, many providers are trying to figure IT out. That being, why is Slack so hot? Why aren't our users adopting our features? Why don't our partners sell our stuff?
Nectar Channel Leader Talks Training, International Strategy
Nectar provides monitoring and diagnostics software solution for unified communication services so IT and operation organizations can ensure a positive end user experience. Nectar's flagship offering, the Unified Communications Management Platform, allows for that by improving visibility across integrated voice, video and data application solutions. The company's solution is used for monitoring and diagnostics related to millions of enterprise endpoints for more than 1,200 enterprises in over 86 countries, including some of the largest global banking, health care, manufacturing, search engine, and service provider organizations in the world.
INTERNET TELEPHONY, TMC Reveal the UC Product of the Year Awards
Unified communications is a dynamic and increasingly crowded market space containing both traditional PBX providers who have expanded in new ways, companies that grew up in the IP age, and both giants like Microsoft and newcomers like Slack that came in with other services first and then added phone calling functionality to their solutions.
Spotlight on Small Cells: The Industry's Three Leading Trends
Small cell deployments have been gaining steam. Indian telco Reliance Jio announced in late 2015 its plans to build what it is calling the largest small cell deployment happening in the world. Global mobile operators are including small cells in their strategy to manage exploding traffic on their networks as subscriber demand for mobile video and the burgeoning Internet of Things market continues to grow. As such, three key trends for small cells are emerging - HetNets, LTE in unlicensed spectrum, and the cloud RAN.
Ericsson Unveils New Mobile Broadband Solutions, Details Efforts with AWS & Cisco
Telecom infrastructure giant Ericsson has unveiled a handful of new mobile broadband solutions aimed at delivering LTE at peak rates of 1Gbps, enabling communications service providers to deliver more consistent and targeted solutions to customers, and helping those CSPs get solutions to market more quickly and efficiently. The company also offered an update on its relationship with Cisco, with which it created the Ericsson Dynamic Service Manager, a solution using intellectual property from both businesses. Ericsson also is building an engineering and services team to help service providers more easily leverage Amazon Web Services Cloud.
CCaaS is a Win-Win Proposition: Why Service Providers Should Offer Contact Center in the Cloud
2016 has been dubbed, the Year of the Customer. Carriers, multiple-system operators, and other service providers have the unique opportunity to create new, recurring revenue streams and to help their business customers with the complexity of managing an effective customer experience program.
Developer Tools & Open Source
Dialogic Buys APEX Communications, Launches Application Practice
Dialogic President and CEO Bill Crank recently laid out the company's real-time communications strategy - announcing its acquisition of APEX Communications Inc. and revealing its overall vision and product roadmap.
The Case for Testing Worldwide Telephone Numbers & IVR Platforms
In the current economic climate, global companies are increasingly turning to unified communications solutions to drive collaboration among customers, colleagues, and partners. This technology is an important tool for driving time to market and revenue streams.
How to Leverage Adaptive Analytics and CRM for Lead Scoring
According to DePaul University, in 2015 there was an increase in the average turnover rate to 28 percent in sales-related jobs. The same DePaul study found that less than half of organizations follow a formal selling process and even fewer, 35 percent, can even describe what that selling process is.
Sales Enablement: How More Businesses Are Leveraging Technology to Accelerate Sales
Marketing automation solutions are getting a lot of attention lately, but marketing is not alone on this front. The idea of leveraging automation, big data, and software to allow for more personalized and timely responses is also now taking off in the sales arena - and money is pouring in to fund the companies that deliver what has become known as sales acceleration software.
Women in the Channel: New President Gadda Talks Shop with INTERNET TELEPHONY
Hilary Gadda was recently named president of Women in the Channel, an organization of which she is a founding board member. WiC is focused on advancing careers for women in telecom and IT.
On Rad's Radar: Work Smarter
Channel managers are hyper-busy with quotes, calls, customer support, emergencies, et al. They can stay busy. But are they working toward their goals or just taking care of the urgent? Are they smart about how they handle the urgent?
Fonality CEO Shares His 'Magical' Software Story
Fonality Inc. provides business phone service with integrated collaboration and contact center capabilities. But at its core, Fonality is a software company, says CEO David Scult. This software enables organizations to be more productive, he adds, which can help them grow their businesses. INTERNET TELEPHONY recently touched base with Scult to learn more about his love for water skiing, his interest in software, his life's journey, and how it led him to where he is now.
Video as a Marketing Tool: Why Many Brands are Leveraging Long-Form Content
The world of video marketing is shifting quickly. With the advent of streaming video services and on demand video, the value of the 30-second advertising spots during a TV show has begun to lose its significance. Marketers have been forced to look for other ways to reach customers through this medium, and are turning in increasing numbers toward long-form video content.
The Rental IT Trend
Whether it is homes, cars, or videotapes, the trade-off between buying and renting has been thoroughly discussed and analyzed. The right choice for any individual depends a lot on his or her specific situation and industry factors of the moment, such as interest rates, housing costs, and so on.
Cloud Security: How Carriers & their Customers Can Benefit from DDoS Mitigation Services
In a large carrier environment, DDoS attacks have escalated from a nuisance to a sophisticated threat and an expensive problem to solve. Scrubbing DDoS traffic at a centralized location, after attacks have been detected, has become a commonplace approach to reducing the amount of DDoS traffic transiting carrier networks and sent to downstream providers.
Containers & Microservices: How These Technologies Will Allow for More Fungible Networks
Containers have whipped up a lot of excitement in recent months. And once containers assert their position in the data center, it will open the door for the arrival of this new thing people are referring to as microservices.
Developer Tools & Open Source
How to Solve API Modification Nightmares
Web-based APIs have been around since the early 2000s. However, over the past few years we have seen a dramatic increase in API availability. There are now more than 14,000 APIs listed on the ProgrammableWeb. The API revolution is universal. Industries outside of technology have embraced this as a business model and are experiencing success (i.e. Netflix and Amazon).
Developer Tools & Open Source
Open Source: Good or Bad for Cloud Security?
One fundamental difference between open source technologies and those based on standards or proprietary vendor code is that the latter two are available only to a chosen few: people with highly specialized skills who work for certain companies in certain industries. By comparison, open source software is out there for everyone to see and tinker with - including hackers.
10 Habits Threatening Your Company's Data
They're just old habits. You likely do them without even thinking. But these 10 habits could be making your company vulnerable to hacks and other cyberattacks. Here's a list of these 10 risky behaviors and why they are problematic.
Closing the IT Resources Gap with IT Automation
In a very short period of time, computing resources have gone from very expensive and scarce to highly available and affordable. The number of different applications, technologies, and platforms in the modern IT environment has grown significantly as a result of an accelerating set of business requirements, digitalization of many business processes, and more.
Line of Business Analytics: Bringing It All Together
Communications service providers are constantly looking to improve business efficiency and performance. However, today they face a number of challenges including competition from other operators and over-the-top players, the need to create new service offerings to better diversify their business, and ongoing operational management cost challenges and inefficiencies. Against this backdrop, CSPs are now looking to big data technologies and advanced analytics tools to exploit the untapped reservoirs of data that exist within their networks and IT systems.
On Rad's Radar: The Cloud is Eating the Space
Marc Andreessen said that software is eating the world. From my perspective, cloud is eating the whole telecom space. CenturyLink, AT&T, Verizon, and other carriers have made big plays into the cloud space. Most of the booths at trade shows are cloud. Articles, blogs, podcasts, ads, and magazines are all about cloud. It is sucking all the air out of telecom.
Telecom Consultant Dishes on the Channel
Peter Radizeski has been a columnist with INTERNET TELEPHONY for longer than I've been the editor of the magazine. The president of RAD-INFO Inc., a telecom consulting firm in Tampa, Fla., Radizeski also has been working a book about channel managers. So we thought this might be a good time to pick his brain about the channel in general and channel managers in particular.
TMC Announced INTERNET TELEPHONY Product of the Year Award Winners
Technology Marketing Corp. is happy to reveal the recipients of the INTERNET TELEPHONY Product of the Year Awards. Congratulations to all our worthy winners.
Website Visitor Tracking Solutions: How The Farm is Corralling New Customers with Zoho SalesIQ
The Farm uses SalesIQ to record information about who's been on its website and for how long, and to rank those visitors so it can prioritize who to call on to offer solutions, explains Hood.
LPWA vs. LTE: The Battle Ahead
Mobile Experts recently completed a technical and cost study, which examines 28 wireless formats and variations. Our findings came from deep technical details and a thorough cost modeling process:
Apposite's Netropy N61 Delivers an Amazing Value Proposition
Many organizations today comprise several offices of various sizes in disparate parts of the country and the world, and these offices are typically interconnected using WAN links obtained from telecommunication outfits.
Work Anywhere, Work Everywhere: Zultys Makes Business Communications Easy & Seamless
There are a lot of choices out there for organizations to consider as they decide whether, when, how, and with what vendors to employ new business communications solutions. Zultys can make that decision - and everything after that - easy, says Neil Lichtman.
Beacons: Aruba Networks Extends Solution
Aruba Networks is doing some pretty cool stuff with beacons at Levi's Stadium and elsewhere in the world. And in late 2015 the company unveiled new solutions that will enable it to take the solution it helped put in place at the home field of the San Francisco 49ers, and similar solutions it has in place at other clients, to the next level.
Security: Protecting Privacy without Prying
Cybercriminals had a good year. They stole more than twice as many data records in 2015 than the year before. As of November 2015, 153 million records have been stolen in 166 breaches, according to the Privacy Rights Clearinghouse. That's an unfathomable amount of financial information, personal identifiable information, and protected health information.
Huddle Room Solutions: Filling the Videoconferencing Gap Between the Boardroom & the PC
The very essence of work is changing, and so too is collaboration, including videoconferencing. Increasingly, people are working remotely. Those who work from offices these days often do so in open, shared spaces. When they need to do private meetings or interface with remotely located colleagues, customers, or partners, they may move to small conference rooms to do so. And now videoconferencing companies are delivering solutions they say are uniquely aimed at addressing the requirements of these so-called huddle rooms.
Developer Tools & Open Source
Acceleration: Kalray Readies Second-Generation Bostan Processor
European processor company Kalray, which two years ago introduced the 256-core programmable processor called Andey, in the first quarter of this year will come out with Bostan - a second-generation solution that will take real-time processing performance to a whole new level. This new chip, and the acceleration boards and smart NICs that will be based on it, will deliver multiples of the processing capabilities of Andey and will include other new features aimed at addressing today's network, security, and storage acceleration requirements.
What's New with the Not-Com Movement
It's good to know that the parables of our youth still apply in today's digital age. To find the proof, look to the fast growing domain name industry, where the new and innovative "not-com" domain names are rapidly gaining on dot-com names.
On Rad's Radar: The Role of Your Brand
Today, the channel has some super-sized vendors like Dell, Cisco, Microsoft, IBM and AT&T. I would put Ingram and Tech Data there too. There are numerous carriers in the next segment of the channel pyramid that include CLECs like TelePacific, Windstream, Level3, and CenturyLink; and other carriers like Comcast and Sprint; hardware vendors like Xerox, ADTRAN, and Juniper; and cloud players like Salesforce, VMware, and Lenovo.
Fallu Explains SherWeb Partners First Strategy
SherWeb is a company that aims to simplify the cloud for its resellers and customers. The company's portfolio of solutions includes Office 365, Hosted Exchange, Hosted SharePoint, cloud servers, cloud databases, and more.
FastMed Uses Centrify for Password Management
This year, the Centrify technology will be made mandatory for all employees. And because of the rapid growth in the use of BYOD and corporate-owned devices like iPads, FastMed is planning to extend Centrify's Mobile Device Management technology to specific mobile devices.
Getting Vertical — K-12 Education
N.J. School District Hits the Wall with Legacy Connectivity: But That Opens New Doors for Higher Bandwidth, Better Customer Service
It’s amazing how a less-than-ideal situation can sometimes work out so beautifully in the end. That’s the moral of this story, featuring Jeff Janover and the Wall Township Public Schools.
Getting Vertical — K-12 Education
How Schools Can and Should Fit into Our National Broadband Plans
The United States is finally on track to develop a national broadband policy. Unfortunately, there are very few public resources available to carry it out. In this environment of limited government funding, the bang-for-the-buck question becomes paramount: What broadband policies will deliver the greatest value? While many focus on unserved and underserved areas, an equally important priority is to ensure that our community anchor institutions — our libraries, schools, and health care entities — have sufficient broadband capacity.
Business Automation Software Companies Address Managed Services
Managing all the internal and external jobs and workflows at an IT company can be a daunting task. But business automation software companies like ConnectWise and Tigerpaw Software Inc. help networking, telecommunications, and systems integration companies manage their various processes. Both companies, which have close relationships with the channel, recently have made some significant changes, as well as introduced new initiatives to help better address marketplace requirements, such as needs related to the emergence of managed services.
On RAD's Radar
Net-Head Part II
Last month I wrote about the shift in mentality between traditional Bell-head telco types and the data-centric net-head. In a move that can be considered net-head-ish, everything is moving to the cloud, including voice.
The Channel Perspective
UC is Even More Beneficial to Post-Recession SMBs
It is said that small- and medium-sized businesses feel the impacts of a recession earlier than large companies, but they also recover faster. Well here’s a newsflash: We’re in a recovery, and SMBs are starting to buy again, albeit with a critical eye. This is good news for the channel, because unified communications lends itself easily to a positive discussion around improved efficiency and return on investment.
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