Latest Departments

Recognition

INTERNET TELEPHONY, TMC Reveal the UC Product of the Year Awards
Unified communications is a dynamic and increasingly crowded market space containing both traditional PBX providers who have expanded in new ways, companies that grew up in the IP age, and both giants like Microsoft and newcomers like Slack that came in with other services first and then added phone calling functionality to their solutions.

Wireless

Spotlight on Small Cells: The Industry's Three Leading Trends
Small cell deployments have been gaining steam. Indian telco Reliance Jio announced in late 2015 its plans to build what it is calling the largest small cell deployment happening in the world. Global mobile operators are including small cells in their strategy to manage exploding traffic on their networks as subscriber demand for mobile video and the burgeoning Internet of Things market continues to grow. As such, three key trends for small cells are emerging - HetNets, LTE in unlicensed spectrum, and the cloud RAN.

Wireless

Ericsson Unveils New Mobile Broadband Solutions, Details Efforts with AWS & Cisco
Telecom infrastructure giant Ericsson has unveiled a handful of new mobile broadband solutions aimed at delivering LTE at peak rates of 1Gbps, enabling communications service providers to deliver more consistent and targeted solutions to customers, and helping those CSPs get solutions to market more quickly and efficiently. The company also offered an update on its relationship with Cisco, with which it created the Ericsson Dynamic Service Manager, a solution using intellectual property from both businesses. Ericsson also is building an engineering and services team to help service providers more easily leverage Amazon Web Services Cloud.

Networks

CCaaS is a Win-Win Proposition: Why Service Providers Should Offer Contact Center in the Cloud
2016 has been dubbed, the Year of the Customer. Carriers, multiple-system operators, and other service providers have the unique opportunity to create new, recurring revenue streams and to help their business customers with the complexity of managing an effective customer experience program.

Developer Tools & Open Source

Dialogic Buys APEX Communications, Launches Application Practice
Dialogic President and CEO Bill Crank recently laid out the company's real-time communications strategy - announcing its acquisition of APEX Communications Inc. and revealing its overall vision and product roadmap.

Enterprise Communications

The Case for Testing Worldwide Telephone Numbers & IVR Platforms
In the current economic climate, global companies are increasingly turning to unified communications solutions to drive collaboration among customers, colleagues, and partners. This technology is an important tool for driving time to market and revenue streams.

Enterprise Communications

How to Leverage Adaptive Analytics and CRM for Lead Scoring
According to DePaul University, in 2015 there was an increase in the average turnover rate to 28 percent in sales-related jobs. The same DePaul study found that less than half of organizations follow a formal selling process and even fewer, 35 percent, can even describe what that selling process is.

Enterprise Communications

Sales Enablement: How More Businesses Are Leveraging Technology to Accelerate Sales
Marketing automation solutions are getting a lot of attention lately, but marketing is not alone on this front. The idea of leveraging automation, big data, and software to allow for more personalized and timely responses is also now taking off in the sales arena - and money is pouring in to fund the companies that deliver what has become known as sales acceleration software.

Channel

Women in the Channel: New President Gadda Talks Shop with INTERNET TELEPHONY
Hilary Gadda was recently named president of Women in the Channel, an organization of which she is a founding board member. WiC is focused on advancing careers for women in telecom and IT.

Channel

On Rad's Radar: Work Smarter
Channel managers are hyper-busy with quotes, calls, customer support, emergencies, et al. They can stay busy. But are they working toward their goals or just taking care of the urgent? Are they smart about how they handle the urgent?

CEO Spotlight

Fonality CEO Shares His 'Magical' Software Story
Fonality Inc. provides business phone service with integrated collaboration and contact center capabilities. But at its core, Fonality is a software company, says CEO David Scult. This software enables organizations to be more productive, he adds, which can help them grow their businesses. INTERNET TELEPHONY recently touched base with Scult to learn more about his love for water skiing, his interest in software, his life's journey, and how it led him to where he is now.

Video

Video as a Marketing Tool: Why Many Brands are Leveraging Long-Form Content
The world of video marketing is shifting quickly. With the advent of streaming video services and on demand video, the value of the 30-second advertising spots during a TV show has begun to lose its significance. Marketers have been forced to look for other ways to reach customers through this medium, and are turning in increasing numbers toward long-form video content.

Networks

The Rental IT Trend
Whether it is homes, cars, or videotapes, the trade-off between buying and renting has been thoroughly discussed and analyzed. The right choice for any individual depends a lot on his or her specific situation and industry factors of the moment, such as interest rates, housing costs, and so on.

Networks

Cloud Security: How Carriers & their Customers Can Benefit from DDoS Mitigation Services
In a large carrier environment, DDoS attacks have escalated from a nuisance to a sophisticated threat and an expensive problem to solve. Scrubbing DDoS traffic at a centralized location, after attacks have been detected, has become a commonplace approach to reducing the amount of DDoS traffic transiting carrier networks and sent to downstream providers.

Networks

Containers & Microservices: How These Technologies Will Allow for More Fungible Networks
Containers have whipped up a lot of excitement in recent months. And once containers assert their position in the data center, it will open the door for the arrival of this new thing people are referring to as microservices.

Developer Tools & Open Source

How to Solve API Modification Nightmares
Web-based APIs have been around since the early 2000s. However, over the past few years we have seen a dramatic increase in API availability. There are now more than 14,000 APIs listed on the ProgrammableWeb. The API revolution is universal. Industries outside of technology have embraced this as a business model and are experiencing success (i.e. Netflix and Amazon).

Developer Tools & Open Source

Open Source: Good or Bad for Cloud Security?
One fundamental difference between open source technologies and those based on standards or proprietary vendor code is that the latter two are available only to a chosen few: people with highly specialized skills who work for certain companies in certain industries. By comparison, open source software is out there for everyone to see and tinker with - including hackers.

Enterprise Communications

10 Habits Threatening Your Company's Data
They're just old habits. You likely do them without even thinking. But these 10 habits could be making your company vulnerable to hacks and other cyberattacks. Here's a list of these 10 risky behaviors and why they are problematic.

Enterprise Communications

Closing the IT Resources Gap with IT Automation
In a very short period of time, computing resources have gone from very expensive and scarce to highly available and affordable. The number of different applications, technologies, and platforms in the modern IT environment has grown significantly as a result of an accelerating set of business requirements, digitalization of many business processes, and more.

Enterprise Communications

Line of Business Analytics: Bringing It All Together
Communications service providers are constantly looking to improve business efficiency and performance. However, today they face a number of challenges including competition from other operators and over-the-top players, the need to create new service offerings to better diversify their business, and ongoing operational management cost challenges and inefficiencies. Against this backdrop, CSPs are now looking to big data technologies and advanced analytics tools to exploit the untapped reservoirs of data that exist within their networks and IT systems.

Channel

On Rad's Radar: The Cloud is Eating the Space
Marc Andreessen said that software is eating the world. From my perspective, cloud is eating the whole telecom space. CenturyLink, AT&T, Verizon, and other carriers have made big plays into the cloud space. Most of the booths at trade shows are cloud. Articles, blogs, podcasts, ads, and magazines are all about cloud. It is sucking all the air out of telecom.

Channel

Telecom Consultant Dishes on the Channel
Peter Radizeski has been a columnist with INTERNET TELEPHONY for longer than I've been the editor of the magazine. The president of RAD-INFO Inc., a telecom consulting firm in Tampa, Fla., Radizeski also has been working a book about channel managers. So we thought this might be a good time to pick his brain about the channel in general and channel managers in particular.

Recognition

TMC Announced INTERNET TELEPHONY Product of the Year Award Winners
Technology Marketing Corp. is happy to reveal the recipients of the INTERNET TELEPHONY Product of the Year Awards. Congratulations to all our worthy winners.

Case Study

Website Visitor Tracking Solutions: How The Farm is Corralling New Customers with Zoho SalesIQ
The Farm uses SalesIQ to record information about who's been on its website and for how long, and to rank those visitors so it can prioritize who to call on to offer solutions, explains Hood.

LPWA vs. LTE: The Battle Ahead
Mobile Experts recently completed a technical and cost study, which examines 28 wireless formats and variations. Our findings came from deep technical details and a thorough cost modeling process:

Product Review

Apposite's Netropy N61 Delivers an Amazing Value Proposition
Many organizations today comprise several offices of various sizes in disparate parts of the country and the world, and these offices are typically interconnected using WAN links obtained from telecommunication outfits.

Cover Story

Work Anywhere, Work Everywhere: Zultys Makes Business Communications Easy & Seamless
There are a lot of choices out there for organizations to consider as they decide whether, when, how, and with what vendors to employ new business communications solutions. Zultys can make that decision - and everything after that - easy, says Neil Lichtman.

Wireless

Beacons: Aruba Networks Extends Solution
Aruba Networks is doing some pretty cool stuff with beacons at Levi's Stadium and elsewhere in the world. And in late 2015 the company unveiled new solutions that will enable it to take the solution it helped put in place at the home field of the San Francisco 49ers, and similar solutions it has in place at other clients, to the next level.

Enterprise Communications

Security: Protecting Privacy without Prying
Cybercriminals had a good year. They stole more than twice as many data records in 2015 than the year before. As of November 2015, 153 million records have been stolen in 166 breaches, according to the Privacy Rights Clearinghouse. That's an unfathomable amount of financial information, personal identifiable information, and protected health information.

Video

Huddle Room Solutions: Filling the Videoconferencing Gap Between the Boardroom & the PC
The very essence of work is changing, and so too is collaboration, including videoconferencing. Increasingly, people are working remotely. Those who work from offices these days often do so in open, shared spaces. When they need to do private meetings or interface with remotely located colleagues, customers, or partners, they may move to small conference rooms to do so. And now videoconferencing companies are delivering solutions they say are uniquely aimed at addressing the requirements of these so-called huddle rooms.

Developer Tools & Open Source

Acceleration: Kalray Readies Second-Generation Bostan Processor
European processor company Kalray, which two years ago introduced the 256-core programmable processor called Andey, in the first quarter of this year will come out with Bostan - a second-generation solution that will take real-time processing performance to a whole new level. This new chip, and the acceleration boards and smart NICs that will be based on it, will deliver multiples of the processing capabilities of Andey and will include other new features aimed at addressing today's network, security, and storage acceleration requirements.

Networks

What's New with the Not-Com Movement
It's good to know that the parables of our youth still apply in today's digital age. To find the proof, look to the fast growing domain name industry, where the new and innovative "not-com" domain names are rapidly gaining on dot-com names.

Channel

On Rad's Radar: The Role of Your Brand
Today, the channel has some super-sized vendors like Dell, Cisco, Microsoft, IBM and AT&T. I would put Ingram and Tech Data there too. There are numerous carriers in the next segment of the channel pyramid that include CLECs like TelePacific, Windstream, Level3, and CenturyLink; and other carriers like Comcast and Sprint; hardware vendors like Xerox, ADTRAN, and Juniper; and cloud players like Salesforce, VMware, and Lenovo.

Channel

Fallu Explains SherWeb Partners First Strategy
SherWeb is a company that aims to simplify the cloud for its resellers and customers. The company's portfolio of solutions includes Office 365, Hosted Exchange, Hosted SharePoint, cloud servers, cloud databases, and more.

CASE STUDY

FastMed Uses Centrify for Password Management
This year, the Centrify technology will be made mandatory for all employees. And because of the rapid growth in the use of BYOD and corporate-owned devices like iPads, FastMed is planning to extend Centrify's Mobile Device Management technology to specific mobile devices.

Wireless

DAS & Small Cell Crowd Shifts Focus to the Middleprise
One of the highlights of this summer's DAS and Small Cells Congress was a notable shift in conversation and focus from traditional tier one venues such as stadiums to the middleprise, a new industry term for the enterprise market that defines venues with 100,000 to 500,000 square feet and where neither conventional DAS nor small cells are optimal solutions.

Wireless

FCC Lays Out Dates, Valuations for Upcoming Spectrum Auctions
The Federal Communications Commission in mid October, as this issue was heading to press, provided new details about the upcoming spectrum auctions, which will provide cellular service providers and others with the ability to acquire more spectrum by offering to take this valuable asset off the hands of broadcasters. The auctions will consist of both a reverse auction, in which broadcasters will be able to sell their spectrum to the FCC, and a forward auction, in which all comers will be invited to bid for that newly available spectrum.

Special Focus

TMC, INTERNET TELEPHONY Announce Skype for Business Award Winners
As discussed in another article in this issue, Microsoft Lync has been renamed to Skype for Business. And Skype for Business brings together the familiar look and feel of Skype, and the enterprise features of Lync. With this offering, Microsoft is offering via a single interface a cornucopia of communications modalities, including chat, meetings, video, voice, and more. Given the fact that Microsoft essentially owns the desktop, that's a pretty powerful business solution.

Unified Communications

What's the Best Approach to Unifying UC? BroadSoft's New Offerings, and Some of the Other Contenders
Employees now have a wealth of productivity applications at their fingertips due to the smartphone and app store revolution. At the same time, many workers spend a lot of their time in particular applications such as Google Apps for Work, Office 365, and Salesforce. Meanwhile, businesses are doing their best both to manage the bring-your-own-device trend, and drive up worker productivity, while keeping down their own costs.

Unified Communications

Activist Hedge Fund Billionaire Pushes for Mitel, Polycom Combination
Rumor has it that Elliott Associates, whose parent company has holdings in a wide array of tech companies, is pushing for a combination of Mitel and Polycom.

Storage Gets Speedier
Flash-based storage is moving forward at an accelerated pace. That's good news, since data continues to move forward at an even faster pace. There is an estimated 5 ZB of data out there today, and that's expected to reach 44 ZB within a decade.

Channel

Why the Channel is High on the Cloud (And What It Can Do to Sustain That Feeling)
Players in the channel are generally optimistic about their future in the next several years, CompTIA's Fifth Annual State of the Channel study indicates. The channel association, which released the study in October, says those surveyed chalk up this optimism to such factors as the new opportunities cloud computing is creating, growing demand for managed services, and the fact that more companies are likely to turn to trusted advisors in the channel to help them sort through growing complexity in selecting and implementing new solutions.

Roundup

Orchestration
You may have noticed that we're hearing the word orchestration a lot lately. Indeed, a wide array of companies now offer and have been promoting their orchestration systems and discussing how they address important new trends and technologies like network functions virtualization and software-defined networking.

Unified Communications

Microsoft Educates ITEXPO Attendees on Skype for Business
Microsoft stirred up a lot of excitement a while back when it purchased online meeting company Skype, and surprised a lot of people a little later when it changed the name of Lync to Skype for Business. At the recent ITEXPO, Microsoft's Skip Chilcott explained why the company made those moves, what they mean for customers, how it continues to improve the offering, and some of its key partners that can help ensure its customers' Skype for Business implementations are a success.

Integrating Acquisitions

Avaya, with Esna Now Under Its Wing, Meets Customers Where They Are
Avaya in May completed the acquisition of real-time collaboration and communications business Esna Technologies Inc. At October's ITEXPO in Anaheim, Calif., the former head of Esna told the story of how the newly combined companies are delivering frictionless unified communications experiences.

On Rad’s Radar

On Rad's Radar: The Reality of SLAs
An SLA is a funny creature. It is not a guarantee. It is an agreement about the level of service delivery. If service does not meet this level, these specifications, then the customer must call the vendor on it - and chase the credits.

Network Infrastructure

WebRTC & SIP Telephony Usage is More Than the IMS Gateway
Gateways between WebRTC and SIP (the protocol nowadays used for the telephony network) is an obvious component and seen by the IMS/VoLTE/RCS/Joyn multimedia telephony providers as a way to stretch their application-specific networks to Internet and OTT clients. However, more general and extended WebRTC and SIP gateways open up for Internet and OTT telephony usage directly at the user end, both enterprise and private.

Network Infrastructure

The Real Deal on IPv6 Migration
When the American Registry for Internet Numbers depleted its IPv4 free pool on Sept. 24, 2015, the news quickly spread across the trade press: IPv4 is gone, and the time to transition to IPv6 is now.

Unified Communications

VoLTE: A Reality Check on Its Availability and How Carriers Could Take It to the Next Level
Alido Di Giovanni thinks it's shocking that people today can't get mobile messages on their laptops. Now that cellular service providers have established a base for VoLTE, however, they are ready to address such multidevice solutions, he says. And he adds that IMS can enable that.

Channel

NTT America Channel Heads Offer New Program Update
IDC has named the company a leader in the worldwide telecom service provider and enterprise WAN data service provider arenas, noting its significant investments in upgrading its network and cloud networking capabilities with network functions virtualization and software-defined networking technologies; its delivery of the first commercial multilayer private cloud service based on SDN; the first global DCI service targeting multinational corporations; and its aggressive posture in adopting hybrid WAN services, Internet-based WAN alternatives, usage-based pricing, cloud IT, and secure access.

Security

Credential, Party of Three: Virginia's New Identity Law and the Slow Rise of Third-Party Identity Credentials
On July 1, in an effort to limit identity theft, data breaches and other cyberattacks that are most often successful due to compromised passwords, Virginia officially became the first state to enact a law focused on digital identities. The new law recognizes the evolving role of digital identity and establishes a legal framework to support the use of stronger third-party credentials in place of weak and vulnerable passwords.

Cloud & Data Center

Datos IO Distributed Versioning Platform Addresses Trend Toward Scale-Out Databases
The cloud, mobile, and social networking have transformed the requirements of data centers and databases, says Tarun Thakur, CEO and co-founder of Datos IO. Traditional relational databases, for which users need to set up schemas at the outset, are not a good match for this new, more dynamic, world, he says. A look at what's happened with Informatica, Riverbed, and Veritas - all of which recently went private, eliminating $12 billion in market cap from this product category - illustrates that fact, he says, as does the rise of a new breed of database solutions like Amazon Aurora, Apache, Hadoop, SAP Hana, and talend, among many others.

Special Focus

UC Excellence Awards
TMC and INTERNET TELEPHONY magazine are happy to announce the winners of the UC Excellence Awards.

Roundup

SIP Phones
TMC Writer Paula Bernier delivers our roundup of the SIP phone market.

Strategic Solutions Series

The Pursuit of Perfect Sound: Sennheiser Trumpets Its Message of Great Value
Sennheiser used to be the best-kept secret in the headset space. Now the secret is out. The company's headset business, Sennheiser Communications, has had three especially strong years in which it experienced rapid growth, and made new investments in marketing, people, and product development. All of the above have helped increased its profile, says William J. Whearty.

Wireless

How to Boost Indoor Coverage
Delivering consistent indoor coverage for cellular devices continues to be a top priority for mobile operators. Regardless of the pervasiveness of cellular towers in any given region, our study shows that more than 50 percent of mobile subscribers continue to experience poor quality signal, dropped calls, or dead zones for a variety of reasons, from construction materials to local topography. Remote regions present an even bigger challenge as distances between towers increase.

On Rad’s Radar

The IT Shop Partner Profile
Parks Associates' study on IT support spending for small business finds that small businesses (those will less than 250 employees) spend only $150 per month for IT services. That number seems low unless you do some math. A small IT shop has about 150 to 250 customers from talking with potential VoIP partners. At 150 accounts billing $120 per month, the revenue is $216,000. After expenses and hardware, it would be reasonable for a one-man shop.

Video

Google Boosts Smart Home Chops with Bandwidth-Shaping Wi-Fi Router
Google is solidifying its place within the connected home with the launch of a sleek new Wi-Fi router. Its main differentiator is being smart, and giving consumers the ability to shape their own bandwidth.

Video

Industry Giants Align to Create a Video Compression Alternative to HEVC
Amazon, Cisco, Google, Intel, Microsoft, Mozilla, and Netflix have come together to form The Alliance for Open Media in a move to produce a royalty free video codec that will be a more affordable option than the current next-generation video codec known as H.265.

Wireless

An Attack on Wi-Fi at CTIA
The world is full of new and improved solutions that seem to come in clusters. At CTIA last month, the Low Power Wide Area folks had their turn in the spotlight.

Wireless

Wi-Fi and the Rise of Smart Cities
Smart cities like Songdo in South Korea are being built from the ground up to embrace smart devices and constant connectivity. These smart cities connect everything - buildings, lights, meters, and streets - to the Internet through the power of Wi-Fi.

Wireless

Ingenu, Semtech Say Low-Power Wide Area Technology is the Best Match for IoT
The disparity between what IoT needs and what cellular delivers grows wider and wider as cellular network operators move from 2G and 3G networks to 4G LTE and beyond.

Unified Communications

Vonage Continues Its Expansion Strategy with iCore Acquisition
Vonage in April completed the acquisition of Simple Signal, a provider of unified communications-as-a-service and collaboration solutions to small and medium businesses. The deal closed with a price tag of $25.25 million, comprised of approximately $20 million in cash and about 1.1 million shares in Vonage common stock.

Special Focus

TMC Announces This Year's INTERNET TELEPHONY Excellence Award Winners
TMC Announces This Year's INTERNET TELEPHONY Excellence Award Winners

Security

The Problem with Security & What You Can Do About It
Writer Paula Bernier synthesizes the best practices of internet security in an ever-connecting world.

Security

Covisint Aims to Be the Go-To Source for IoT Identity-Centric Security
This summer a report that two hackers were able to remotely wrest control of a Jeep Cherokee from its driver captured headlines and raised alarms about the lack of security relative to the Internet of Things. More recently, John Gleeson explained how Covisint can better secure the IoT by acting as a central authority for access to such devices and solutions.

Roundup

PBXs
Here's a look at some of the companies in the PBX space and what they offer, both in the hosted, on-premises, and SaaS arenas.

Network Infrastructure

The Contranym of Software-Defined Networking
Contranyms are a curious feature of the English language. These are words that can have two contradictory meanings. Lately I've noticed an emerging contranym in technology: software-defined networks.

Network Infrastructure

FCC Makes New Ruling Regarding the Transition to Fiber
Copper-based telephone lines are a source of dismay for technologists and consumers alike, since fiber-based telephony is less expensive and brings added benefits over the older copper technology. The transition to fiber must be orderly and a net positive for consumers, however, according to the Federal Communications Commission.

On Rad's Radar

How to Benefit By Helping Businesses Plug Their Security Holes
Security holes in software are everywhere - in Android via text messages, in operating systems of all kinds. The hacks are piling up with Anthem, Premera Blue Cross, Target, the federal government, and so many more. Digital security is not a priority for businesses. It should be.

Video

New Systems Make Videoconferencing More Business Accessible
Like a fine bottle of wine, it gets better with time. This analogy holds true for many things, especially technology. Videoconferencing, for example, has been available since the 1960's. Early solutions were marketed and targeted at large enterprise users who had the deep pockets to invest in and help fund manufacturer R&D. Steadily over the years, however, videoconferencing solutions have evolved on all sides of the size, price, and feature spectrum.

Wireless

Mapping Technology: Location Intelligence for the Telecommunications C-Suite
Imagine this: The CEO of a major telecommunications company walks into the boardroom. Around the table sits the entire C-suite. The CEO projects a spreadsheet, filled with data points, and says, "We need to reorganize our operations. It's time to expand our coverage areas and open to new markets. Here's all the information you need - now run with it."

Wireless

Semiconductor Space Consolidation: Intel to Buy Altera, Avago to Purchase Broadcom
Intel this summer laid out plans to buy Altera for $16.7 billion in cash. The deal came just days after Avago Technologies announced its intention to buy Broadcom for $37 billion.

Roundup

TCPA Compliance
There's a lot of legal action these days related to the Telephone Consumer Protection Act, which was created and signed into law in the 1990s in an effort to prevent people from getting calls and other communications that they have to pay for, but don't want to receive. And TCPA and FCC rules prohibit making auto dialed or prerecorded non-emergency calls to a wireless phone number for which the called party is charged a fee.

Network Infrastructure

Preparing Your Business for Mother Nature's Worst
No organization wants to try out its business continuity/disaster recovery plan in real life. But the reality is that storms and natural disasters occur, and they can have a devastating economic impact on businesses in their path.

Network Infrastructure

AT&T Offers An Update on Its SDN, Virtualization Strategy
INTERNET TELEPHONY recently interviewed Andre Fuetsch, senior vice president of architecture and design at AT&T, to discuss what the company refers to as its transformation to a software-centric company. Here's an edited excerpt.

Cloud & Data Center

Amdocs Helps CSPs Migrate to Hadoop, Leverage Big Data
Communications service providers' existing data warehouses are hitting the wall as the amount of data they need to house and share multiplies. Amdocs is helping these companies upgrade to newer systems that are up to the task, assisting these businesses in transitioning their data from legacy to next-generation data stores, and providing a wide array of platforms and applications to help businesses use big data to their advantage.

Special Focus

INTERNET TELEPHONY Announces 2015 Channel Excellence Award Winners
TMC and INTERNET TELEPHONY are proud to announce the winners of our Channel Excellence Awards. This marks the second iteration of this award program, for which the number of applications and award categories continue to multiply.

Product Review

A Compelling Solution: Nuage Telecom's Holistic Package Saves Money, Encourages Collaboration
Nuage Telecom is a relatively new company with a simple mission: to reduce the app overload in corporations and by doing so make it more manageable for users and more cost effective for the CFO.

CEO Spotlight

CEO Spotlight with Vonage's Alan Masarek
Vonage is now executing upon what the company's CEO Alan Masarek calls a historic business transformation - from a residential landline replacement for traditional telecoms serving consumers only to a software-as-a-service company for businesses and consumers. INTERNET TELEPHONY recently interviewed Masarek to find out more.

Strategies

Analyzing the Apple-Cisco Partnership: The Good, The Bad, and The Potentially Ugly
Tech powerhouses Apple and Cisco last month month announced they joined forces to give business users of iOS devices the best possible experience - "a fast lane" as they described it -- on Cisco-powered networks. Apple iOS devices will also be optimized to work with Cisco's conferencing and unified communications services as part of the deal.

Wireless

LinkedIn Expands Marketing Effort with Elevate
Over the past year, LinkedIn has made some notable changes on the content marketing front.

Wireless

Analyzing the Impact of Google's Recent Algorithm Change
Google's new algorithm, released on April 21, was designed to reward websites that promote user-friendly mobile experiences for users. So websites that are highly responsive, steer clear of clunky multimedia formats like Adobe Flash, and do not require excessive zooming or horizontal scrolling should not be affected by the change. Mobile websites that are not mobile-friendly will fall lower in Google's search engine rankings on mobile devices, however.

Accolades

INTERNET TELEPHONY Publishes Winners of the TMC Labs UC Innovation Awards
INTERNET TELEPHONY, TMC, and TMC Labs are super excited to present this year's winners of the TMC Labs UC Innovation awards. Why? Well, we feel we have a truly diverse set of winners across the spectrum of technologies in the space.

Wireless

Welcoming Our OTT Overlords
Modern commerce is complex, a massive fluid landscape where change is consistent, ever-present, and lightning quick. Technology has only accelerated this cycle, with rapid innovation rendering countless once-dominant products, business models, and even entire industries obsolete in the proverbial blink of an eye. The communications industry knows this better than most. It wasn't all that long ago that pay phones and long-distance calls were major revenue streams, and now wireless-only homes are increasingly commonplace.

Special Focus

TMC Labs Announces the Winners of the IT Innovation Awards
Welcome to the 16th annual INTERNET TELEPHONY magazine TMC Labs Innovation Awards, where we honor innovative technologies. This year, we had some interesting winners in a few spaces, including cloud-managed Wi-Fi, HD videoconferencing, a ruggedized M2M/IoT solution, a Class 4 softswitch focusing on the wholesale VoIP space, a hosted contact center solution and an NFV-based solution showing the move from bespoke carrier hardware to software and off-the-shelf computing.

Roundup

Test & Measurement Security
Test and measurement; it's perhaps one of the least exciting sounding aspects of networking you can imagine. But it's an important and ever-changing market space that in recent years has seen transformation as market requirements have changed and mergers and acquisitions have taken place to respond to those shifts.

Network Infrastructure

Five Questions Every Tech Business Should Ask About Its Office Building When Signing a Lease
If you've ever had to search for office space before, you know it's an exciting process. While touring offices can be thrilling, carefully considering all of the factors such as location, lease flexibility, and price is not always so thrilling.

On Rad’s Radar

The Next 3 Big Things for the Channel to Sell
The CLEC crowd is trying to move beyond the legacy services of network and minutes. That can be hard to do when customers still want to buy the legacy services.

Enterprise View

Mathematical Order of Operations
The correct order of operations is necessary to get the accurate result in a mathematical problem. For example, calculations in brackets (parenthesis) should be come prior to exponents. Addition and subtraction are performed in the order they occur. An exception would be bank accounts when it is not advisable to write checks (subtraction) until enough deposits (addition) have been made to cover them. Banks and company financial officers do not like negative balances.

Wireless

Kwicr Provides Mobile App Owners with Broadband Acceleration Control
A startup called Kwicr now offers a service that allows for mobile application acceleration. The offering is aimed at mobile content outfits that want more control over their apps' quality of delivery.

Unified Communications

Cloud-Based UC Solutions Continue to Broaden in Functionality But There's Still Room for Premises-Based UC
Cloud-based communications solutions continue to evolve, becoming even more full-featured than the unified communications solutions we've seen to date. And the fact that they're offered via the cloud means these rich UC capabilities are now available not only to the largest of enterprises, but also to small and medium businesses.

Roundup

Billing Solutions
Traditionally, billing has been considered a back office function that was a cost center, and not a particularly dynamic one. Our new on-demand society is changing all that - and creating a requirement for much more agile billing solutions.

Network Infrastructure

When Dependability Counts, UL 1008 Transfer Switches Deliver
Uninterrupted power at telecom facilities is a foremost operations goal that preserves the business interests of your customers, short term, and your company reputation, long term.

Network Infrastructure

Sangoma Continues to Expand Solutions Portfolio: Schmooze, RockBochs Acquisitions Add to Its Toolbox
A few years back Sangoma announced its strategy to deliver turnkey solutions in addition to the voice and data boards that have been its traditional bailiwick. The company continues to move forward aggressively on this front, having this year brought both RockBochs Inc. and Schmooze into the mix via acquisition.

Channel

On Rad's Radar: SIP Trunking is Too Simple
I have to say that 2015 isn't looking good for VoIP.

Video

Enterprise Video: Solutions That Help Businesses Move to Action
While we are all familiar with the consumer trends of Netflix binge-watching, disappearing SnapChat videos, and cat videos on YouTube, a much less discussed part of the video picture is how it's impacting businesses. Nonetheless, many businesses are embracing video both for internal and external uses.

Roundup

Enterprise SBCs
The enterprise session border controller market is growing in parallel with the SIP trunking and unified communications markets, as TMC's Erik Linask noted in the November issue of this magazine. Top-tier players in this product category include AudioCodes, Cisco, Edgewater, Ingate, Oracle, and Sonus.

Wireless

Mobile Payments Space Heats Up - Again
Digital wallets seem to be facing a one step forward, two steps back dilemma. This technology, or technologies, captured headlines a few years back as several of the big credit card companies, the major communications service providers via their ISIS effort, and Google with Google Wallet moved to get into this space early in an effort to grab market share and mindshare in the U.S. Things haven't exactly taken off as planned, as you've probably noticed.

Channel

On Rad's Radar: The Decline of Revenue
An Infonetics study shows that videoconferencing and telepresence equipment revenue was flat from 2013 to 2014. Some of that is due to less expensive systems on the market. Over time, the retail price of equipment (think DVD players and HDTVs) drops as more units are made.

Getting Vertical — K-12 Education

N.J. School District Hits the Wall with Legacy Connectivity: But That Opens New Doors for Higher Bandwidth, Better Customer Service
It’s amazing how a less-than-ideal situation can sometimes work out so beautifully in the end. That’s the moral of this story, featuring Jeff Janover and the Wall Township Public Schools.

Getting Vertical — K-12 Education

How Schools Can and Should Fit into Our National Broadband Plans
The United States is finally on track to develop a national broadband policy. Unfortunately, there are very few public resources available to carry it out. In this environment of limited government funding, the bang-for-the-buck question becomes paramount: What broadband policies will deliver the greatest value? While many focus on unserved and underserved areas, an equally important priority is to ensure that our community anchor institutions — our libraries, schools, and health care entities — have sufficient broadband capacity.

The Channel

Business Automation Software Companies Address Managed Services
Managing all the internal and external jobs and workflows at an IT company can be a daunting task. But business automation software companies like ConnectWise and Tigerpaw Software Inc. help networking, telecommunications, and systems integration companies manage their various processes. Both companies, which have close relationships with the channel, recently have made some significant changes, as well as introduced new initiatives to help better address marketplace requirements, such as needs related to the emergence of managed services.

On RAD's Radar

Net-Head Part II
Last month I wrote about the shift in mentality between traditional Bell-head telco types and the data-centric net-head. In a move that can be considered net-head-ish, everything is moving to the cloud, including voice.

The Channel Perspective

UC is Even More Beneficial to Post-Recession SMBs
It is said that small- and medium-sized businesses feel the impacts of a recession earlier than large companies, but they also recover faster. Well here’s a newsflash: We’re in a recovery, and SMBs are starting to buy again, albeit with a critical eye. This is good news for the channel, because unified communications lends itself easily to a positive discussion around improved efficiency and return on investment.