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Wireless

Beacons: Aruba Networks Extends Solution
Aruba Networks is doing some pretty cool stuff with beacons at Levi's Stadium and elsewhere in the world. And in late 2015 the company unveiled new solutions that will enable it to take the solution it helped put in place at the home field of the San Francisco 49ers, and similar solutions it has in place at other clients, to the next level.

Enterprise Communications

Security: Protecting Privacy without Prying
Cybercriminals had a good year. They stole more than twice as many data records in 2015 than the year before. As of November 2015, 153 million records have been stolen in 166 breaches, according to the Privacy Rights Clearinghouse. That's an unfathomable amount of financial information, personal identifiable information, and protected health information.

Case Study

FastMed Taps Centrify for Mobile Device Management
Health care companies work with an unusually large number of web-based resources, including insurance providers, supply managers, and extended patient service providers. In addition, new apps aimed at improving both patient care and hospital processes are introduced every day.

Video

Huddle Room Solutions: Filling the Videoconferencing Gap Between the Boardroom & the PC
The very essence of work is changing, and so too is collaboration, including videoconferencing. Increasingly, people are working remotely. Those who work from offices these days often do so in open, shared spaces. When they need to do private meetings or interface with remotely located colleagues, customers, or partners, they may move to small conference rooms to do so. And now videoconferencing companies are delivering solutions they say are uniquely aimed at addressing the requirements of these so-called huddle rooms.

Developer Tools & Open Source

Acceleration: Kalray Readies Second-Generation Bostan Processor
European processor company Kalray, which two years ago introduced the 256-core programmable processor called Andey, in the first quarter of this year will come out with Bostan - a second-generation solution that will take real-time processing performance to a whole new level. This new chip, and the acceleration boards and smart NICs that will be based on it, will deliver multiples of the processing capabilities of Andey and will include other new features aimed at addressing today's network, security, and storage acceleration requirements.

Networks

What's New with the Not-Com Movement
It's good to know that the parables of our youth still apply in today's digital age. To find the proof, look to the fast growing domain name industry, where the new and innovative "not-com" domain names are rapidly gaining on dot-com names.

Channel

On Rad's Radar: The Role of Your Brand
Today, the channel has some super-sized vendors like Dell, Cisco, Microsoft, IBM and AT&T. I would put Ingram and Tech Data there too. There are numerous carriers in the next segment of the channel pyramid that include CLECs like TelePacific, Windstream, Level3, and CenturyLink; and other carriers like Comcast and Sprint; hardware vendors like Xerox, ADTRAN, and Juniper; and cloud players like Salesforce, VMware, and Lenovo.

Channel

Fallu Explains SherWeb Partners First Strategy
SherWeb is a company that aims to simplify the cloud for its resellers and customers. The company's portfolio of solutions includes Office 365, Hosted Exchange, Hosted SharePoint, cloud servers, cloud databases, and more.

Wireless

DAS & Small Cell Crowd Shifts Focus to the Middleprise
One of the highlights of this summer's DAS and Small Cells Congress was a notable shift in conversation and focus from traditional tier one venues such as stadiums to the middleprise, a new industry term for the enterprise market that defines venues with 100,000 to 500,000 square feet and where neither conventional DAS nor small cells are optimal solutions.

Wireless

FCC Lays Out Dates, Valuations for Upcoming Spectrum Auctions
The Federal Communications Commission in mid October, as this issue was heading to press, provided new details about the upcoming spectrum auctions, which will provide cellular service providers and others with the ability to acquire more spectrum by offering to take this valuable asset off the hands of broadcasters. The auctions will consist of both a reverse auction, in which broadcasters will be able to sell their spectrum to the FCC, and a forward auction, in which all comers will be invited to bid for that newly available spectrum.

Special Focus

TMC, INTERNET TELEPHONY Announce Skype for Business Award Winners
As discussed in another article in this issue, Microsoft Lync has been renamed to Skype for Business. And Skype for Business brings together the familiar look and feel of Skype, and the enterprise features of Lync. With this offering, Microsoft is offering via a single interface a cornucopia of communications modalities, including chat, meetings, video, voice, and more. Given the fact that Microsoft essentially owns the desktop, that's a pretty powerful business solution.

Unified Communications

What's the Best Approach to Unifying UC? BroadSoft's New Offerings, and Some of the Other Contenders
Employees now have a wealth of productivity applications at their fingertips due to the smartphone and app store revolution. At the same time, many workers spend a lot of their time in particular applications such as Google Apps for Work, Office 365, and Salesforce. Meanwhile, businesses are doing their best both to manage the bring-your-own-device trend, and drive up worker productivity, while keeping down their own costs.

Unified Communications

Activist Hedge Fund Billionaire Pushes for Mitel, Polycom Combination
Rumor has it that Elliott Associates, whose parent company has holdings in a wide array of tech companies, is pushing for a combination of Mitel and Polycom.

Storage Gets Speedier
Flash-based storage is moving forward at an accelerated pace. That's good news, since data continues to move forward at an even faster pace. There is an estimated 5 ZB of data out there today, and that's expected to reach 44 ZB within a decade.

Channel

Why the Channel is High on the Cloud (And What It Can Do to Sustain That Feeling)
Players in the channel are generally optimistic about their future in the next several years, CompTIA's Fifth Annual State of the Channel study indicates. The channel association, which released the study in October, says those surveyed chalk up this optimism to such factors as the new opportunities cloud computing is creating, growing demand for managed services, and the fact that more companies are likely to turn to trusted advisors in the channel to help them sort through growing complexity in selecting and implementing new solutions.

Roundup

Orchestration
You may have noticed that we're hearing the word orchestration a lot lately. Indeed, a wide array of companies now offer and have been promoting their orchestration systems and discussing how they address important new trends and technologies like network functions virtualization and software-defined networking.

Unified Communications

Microsoft Educates ITEXPO Attendees on Skype for Business
Microsoft stirred up a lot of excitement a while back when it purchased online meeting company Skype, and surprised a lot of people a little later when it changed the name of Lync to Skype for Business. At the recent ITEXPO, Microsoft's Skip Chilcott explained why the company made those moves, what they mean for customers, how it continues to improve the offering, and some of its key partners that can help ensure its customers' Skype for Business implementations are a success.

Integrating Acquisitions

Avaya, with Esna Now Under Its Wing, Meets Customers Where They Are
Avaya in May completed the acquisition of real-time collaboration and communications business Esna Technologies Inc. At October's ITEXPO in Anaheim, Calif., the former head of Esna told the story of how the newly combined companies are delivering frictionless unified communications experiences.

On Rad’s Radar

On Rad's Radar: The Reality of SLAs
An SLA is a funny creature. It is not a guarantee. It is an agreement about the level of service delivery. If service does not meet this level, these specifications, then the customer must call the vendor on it - and chase the credits.

Network Infrastructure

WebRTC & SIP Telephony Usage is More Than the IMS Gateway
Gateways between WebRTC and SIP (the protocol nowadays used for the telephony network) is an obvious component and seen by the IMS/VoLTE/RCS/Joyn multimedia telephony providers as a way to stretch their application-specific networks to Internet and OTT clients. However, more general and extended WebRTC and SIP gateways open up for Internet and OTT telephony usage directly at the user end, both enterprise and private.

Network Infrastructure

The Real Deal on IPv6 Migration
When the American Registry for Internet Numbers depleted its IPv4 free pool on Sept. 24, 2015, the news quickly spread across the trade press: IPv4 is gone, and the time to transition to IPv6 is now.

Unified Communications

VoLTE: A Reality Check on Its Availability and How Carriers Could Take It to the Next Level
Alido Di Giovanni thinks it's shocking that people today can't get mobile messages on their laptops. Now that cellular service providers have established a base for VoLTE, however, they are ready to address such multidevice solutions, he says. And he adds that IMS can enable that.

Channel

NTT America Channel Heads Offer New Program Update
IDC has named the company a leader in the worldwide telecom service provider and enterprise WAN data service provider arenas, noting its significant investments in upgrading its network and cloud networking capabilities with network functions virtualization and software-defined networking technologies; its delivery of the first commercial multilayer private cloud service based on SDN; the first global DCI service targeting multinational corporations; and its aggressive posture in adopting hybrid WAN services, Internet-based WAN alternatives, usage-based pricing, cloud IT, and secure access.

Security

Credential, Party of Three: Virginia's New Identity Law and the Slow Rise of Third-Party Identity Credentials
On July 1, in an effort to limit identity theft, data breaches and other cyberattacks that are most often successful due to compromised passwords, Virginia officially became the first state to enact a law focused on digital identities. The new law recognizes the evolving role of digital identity and establishes a legal framework to support the use of stronger third-party credentials in place of weak and vulnerable passwords.

Cloud & Data Center

Datos IO Distributed Versioning Platform Addresses Trend Toward Scale-Out Databases
The cloud, mobile, and social networking have transformed the requirements of data centers and databases, says Tarun Thakur, CEO and co-founder of Datos IO. Traditional relational databases, for which users need to set up schemas at the outset, are not a good match for this new, more dynamic, world, he says. A look at what's happened with Informatica, Riverbed, and Veritas - all of which recently went private, eliminating $12 billion in market cap from this product category - illustrates that fact, he says, as does the rise of a new breed of database solutions like Amazon Aurora, Apache, Hadoop, SAP Hana, and talend, among many others.

Special Focus

UC Excellence Awards
TMC and INTERNET TELEPHONY magazine are happy to announce the winners of the UC Excellence Awards.

Roundup

SIP Phones
TMC Writer Paula Bernier delivers our roundup of the SIP phone market.

Strategic Solutions Series

The Pursuit of Perfect Sound: Sennheiser Trumpets Its Message of Great Value
Sennheiser used to be the best-kept secret in the headset space. Now the secret is out. The company's headset business, Sennheiser Communications, has had three especially strong years in which it experienced rapid growth, and made new investments in marketing, people, and product development. All of the above have helped increased its profile, says William J. Whearty.

Wireless

How to Boost Indoor Coverage
Delivering consistent indoor coverage for cellular devices continues to be a top priority for mobile operators. Regardless of the pervasiveness of cellular towers in any given region, our study shows that more than 50 percent of mobile subscribers continue to experience poor quality signal, dropped calls, or dead zones for a variety of reasons, from construction materials to local topography. Remote regions present an even bigger challenge as distances between towers increase.

On Rad’s Radar

The IT Shop Partner Profile
Parks Associates' study on IT support spending for small business finds that small businesses (those will less than 250 employees) spend only $150 per month for IT services. That number seems low unless you do some math. A small IT shop has about 150 to 250 customers from talking with potential VoIP partners. At 150 accounts billing $120 per month, the revenue is $216,000. After expenses and hardware, it would be reasonable for a one-man shop.

Video

Google Boosts Smart Home Chops with Bandwidth-Shaping Wi-Fi Router
Google is solidifying its place within the connected home with the launch of a sleek new Wi-Fi router. Its main differentiator is being smart, and giving consumers the ability to shape their own bandwidth.

Video

Industry Giants Align to Create a Video Compression Alternative to HEVC
Amazon, Cisco, Google, Intel, Microsoft, Mozilla, and Netflix have come together to form The Alliance for Open Media in a move to produce a royalty free video codec that will be a more affordable option than the current next-generation video codec known as H.265.

Wireless

An Attack on Wi-Fi at CTIA
The world is full of new and improved solutions that seem to come in clusters. At CTIA last month, the Low Power Wide Area folks had their turn in the spotlight.

Wireless

Wi-Fi and the Rise of Smart Cities
Smart cities like Songdo in South Korea are being built from the ground up to embrace smart devices and constant connectivity. These smart cities connect everything - buildings, lights, meters, and streets - to the Internet through the power of Wi-Fi.

Wireless

Ingenu, Semtech Say Low-Power Wide Area Technology is the Best Match for IoT
The disparity between what IoT needs and what cellular delivers grows wider and wider as cellular network operators move from 2G and 3G networks to 4G LTE and beyond.

Unified Communications

Vonage Continues Its Expansion Strategy with iCore Acquisition
Vonage in April completed the acquisition of Simple Signal, a provider of unified communications-as-a-service and collaboration solutions to small and medium businesses. The deal closed with a price tag of $25.25 million, comprised of approximately $20 million in cash and about 1.1 million shares in Vonage common stock.

Special Focus

TMC Announces This Year's INTERNET TELEPHONY Excellence Award Winners
TMC Announces This Year's INTERNET TELEPHONY Excellence Award Winners

Security

The Problem with Security & What You Can Do About It
Writer Paula Bernier synthesizes the best practices of internet security in an ever-connecting world.

Security

Covisint Aims to Be the Go-To Source for IoT Identity-Centric Security
This summer a report that two hackers were able to remotely wrest control of a Jeep Cherokee from its driver captured headlines and raised alarms about the lack of security relative to the Internet of Things. More recently, John Gleeson explained how Covisint can better secure the IoT by acting as a central authority for access to such devices and solutions.

Roundup

PBXs
Here's a look at some of the companies in the PBX space and what they offer, both in the hosted, on-premises, and SaaS arenas.

Network Infrastructure

The Contranym of Software-Defined Networking
Contranyms are a curious feature of the English language. These are words that can have two contradictory meanings. Lately I've noticed an emerging contranym in technology: software-defined networks.

Network Infrastructure

FCC Makes New Ruling Regarding the Transition to Fiber
Copper-based telephone lines are a source of dismay for technologists and consumers alike, since fiber-based telephony is less expensive and brings added benefits over the older copper technology. The transition to fiber must be orderly and a net positive for consumers, however, according to the Federal Communications Commission.

On Rad's Radar

How to Benefit By Helping Businesses Plug Their Security Holes
Security holes in software are everywhere - in Android via text messages, in operating systems of all kinds. The hacks are piling up with Anthem, Premera Blue Cross, Target, the federal government, and so many more. Digital security is not a priority for businesses. It should be.

Video

New Systems Make Videoconferencing More Business Accessible
Like a fine bottle of wine, it gets better with time. This analogy holds true for many things, especially technology. Videoconferencing, for example, has been available since the 1960's. Early solutions were marketed and targeted at large enterprise users who had the deep pockets to invest in and help fund manufacturer R&D. Steadily over the years, however, videoconferencing solutions have evolved on all sides of the size, price, and feature spectrum.

Wireless

Mapping Technology: Location Intelligence for the Telecommunications C-Suite
Imagine this: The CEO of a major telecommunications company walks into the boardroom. Around the table sits the entire C-suite. The CEO projects a spreadsheet, filled with data points, and says, "We need to reorganize our operations. It's time to expand our coverage areas and open to new markets. Here's all the information you need - now run with it."

Wireless

Semiconductor Space Consolidation: Intel to Buy Altera, Avago to Purchase Broadcom
Intel this summer laid out plans to buy Altera for $16.7 billion in cash. The deal came just days after Avago Technologies announced its intention to buy Broadcom for $37 billion.

Roundup

TCPA Compliance
There's a lot of legal action these days related to the Telephone Consumer Protection Act, which was created and signed into law in the 1990s in an effort to prevent people from getting calls and other communications that they have to pay for, but don't want to receive. And TCPA and FCC rules prohibit making auto dialed or prerecorded non-emergency calls to a wireless phone number for which the called party is charged a fee.

Network Infrastructure

Preparing Your Business for Mother Nature's Worst
No organization wants to try out its business continuity/disaster recovery plan in real life. But the reality is that storms and natural disasters occur, and they can have a devastating economic impact on businesses in their path.

Network Infrastructure

AT&T Offers An Update on Its SDN, Virtualization Strategy
INTERNET TELEPHONY recently interviewed Andre Fuetsch, senior vice president of architecture and design at AT&T, to discuss what the company refers to as its transformation to a software-centric company. Here's an edited excerpt.

Cloud & Data Center

Amdocs Helps CSPs Migrate to Hadoop, Leverage Big Data
Communications service providers' existing data warehouses are hitting the wall as the amount of data they need to house and share multiplies. Amdocs is helping these companies upgrade to newer systems that are up to the task, assisting these businesses in transitioning their data from legacy to next-generation data stores, and providing a wide array of platforms and applications to help businesses use big data to their advantage.

Special Focus

INTERNET TELEPHONY Announces 2015 Channel Excellence Award Winners
TMC and INTERNET TELEPHONY are proud to announce the winners of our Channel Excellence Awards. This marks the second iteration of this award program, for which the number of applications and award categories continue to multiply.

Product Review

A Compelling Solution: Nuage Telecom's Holistic Package Saves Money, Encourages Collaboration
Nuage Telecom is a relatively new company with a simple mission: to reduce the app overload in corporations and by doing so make it more manageable for users and more cost effective for the CFO.

CEO Spotlight

CEO Spotlight with Vonage's Alan Masarek
Vonage is now executing upon what the company's CEO Alan Masarek calls a historic business transformation - from a residential landline replacement for traditional telecoms serving consumers only to a software-as-a-service company for businesses and consumers. INTERNET TELEPHONY recently interviewed Masarek to find out more.

Strategies

Analyzing the Apple-Cisco Partnership: The Good, The Bad, and The Potentially Ugly
Tech powerhouses Apple and Cisco last month month announced they joined forces to give business users of iOS devices the best possible experience - "a fast lane" as they described it -- on Cisco-powered networks. Apple iOS devices will also be optimized to work with Cisco's conferencing and unified communications services as part of the deal.

Wireless

LinkedIn Expands Marketing Effort with Elevate
Over the past year, LinkedIn has made some notable changes on the content marketing front.

Wireless

Analyzing the Impact of Google's Recent Algorithm Change
Google's new algorithm, released on April 21, was designed to reward websites that promote user-friendly mobile experiences for users. So websites that are highly responsive, steer clear of clunky multimedia formats like Adobe Flash, and do not require excessive zooming or horizontal scrolling should not be affected by the change. Mobile websites that are not mobile-friendly will fall lower in Google's search engine rankings on mobile devices, however.

Accolades

INTERNET TELEPHONY Publishes Winners of the TMC Labs UC Innovation Awards
INTERNET TELEPHONY, TMC, and TMC Labs are super excited to present this year's winners of the TMC Labs UC Innovation awards. Why? Well, we feel we have a truly diverse set of winners across the spectrum of technologies in the space.

Wireless

Welcoming Our OTT Overlords
Modern commerce is complex, a massive fluid landscape where change is consistent, ever-present, and lightning quick. Technology has only accelerated this cycle, with rapid innovation rendering countless once-dominant products, business models, and even entire industries obsolete in the proverbial blink of an eye. The communications industry knows this better than most. It wasn't all that long ago that pay phones and long-distance calls were major revenue streams, and now wireless-only homes are increasingly commonplace.

Special Focus

TMC Labs Announces the Winners of the IT Innovation Awards
Welcome to the 16th annual INTERNET TELEPHONY magazine TMC Labs Innovation Awards, where we honor innovative technologies. This year, we had some interesting winners in a few spaces, including cloud-managed Wi-Fi, HD videoconferencing, a ruggedized M2M/IoT solution, a Class 4 softswitch focusing on the wholesale VoIP space, a hosted contact center solution and an NFV-based solution showing the move from bespoke carrier hardware to software and off-the-shelf computing.

Roundup

Test & Measurement Security
Test and measurement; it's perhaps one of the least exciting sounding aspects of networking you can imagine. But it's an important and ever-changing market space that in recent years has seen transformation as market requirements have changed and mergers and acquisitions have taken place to respond to those shifts.

Network Infrastructure

Five Questions Every Tech Business Should Ask About Its Office Building When Signing a Lease
If you've ever had to search for office space before, you know it's an exciting process. While touring offices can be thrilling, carefully considering all of the factors such as location, lease flexibility, and price is not always so thrilling.

On Rad’s Radar

The Next 3 Big Things for the Channel to Sell
The CLEC crowd is trying to move beyond the legacy services of network and minutes. That can be hard to do when customers still want to buy the legacy services.

Enterprise View

Mathematical Order of Operations
The correct order of operations is necessary to get the accurate result in a mathematical problem. For example, calculations in brackets (parenthesis) should be come prior to exponents. Addition and subtraction are performed in the order they occur. An exception would be bank accounts when it is not advisable to write checks (subtraction) until enough deposits (addition) have been made to cover them. Banks and company financial officers do not like negative balances.

Wireless

Kwicr Provides Mobile App Owners with Broadband Acceleration Control
A startup called Kwicr now offers a service that allows for mobile application acceleration. The offering is aimed at mobile content outfits that want more control over their apps' quality of delivery.

Unified Communications

Cloud-Based UC Solutions Continue to Broaden in Functionality But There's Still Room for Premises-Based UC
Cloud-based communications solutions continue to evolve, becoming even more full-featured than the unified communications solutions we've seen to date. And the fact that they're offered via the cloud means these rich UC capabilities are now available not only to the largest of enterprises, but also to small and medium businesses.

Roundup

Billing Solutions
Traditionally, billing has been considered a back office function that was a cost center, and not a particularly dynamic one. Our new on-demand society is changing all that - and creating a requirement for much more agile billing solutions.

Network Infrastructure

When Dependability Counts, UL 1008 Transfer Switches Deliver
Uninterrupted power at telecom facilities is a foremost operations goal that preserves the business interests of your customers, short term, and your company reputation, long term.

Network Infrastructure

Sangoma Continues to Expand Solutions Portfolio: Schmooze, RockBochs Acquisitions Add to Its Toolbox
A few years back Sangoma announced its strategy to deliver turnkey solutions in addition to the voice and data boards that have been its traditional bailiwick. The company continues to move forward aggressively on this front, having this year brought both RockBochs Inc. and Schmooze into the mix via acquisition.

Channel

On Rad's Radar: SIP Trunking is Too Simple
I have to say that 2015 isn't looking good for VoIP.

Video

Enterprise Video: Solutions That Help Businesses Move to Action
While we are all familiar with the consumer trends of Netflix binge-watching, disappearing SnapChat videos, and cat videos on YouTube, a much less discussed part of the video picture is how it's impacting businesses. Nonetheless, many businesses are embracing video both for internal and external uses.

Roundup

Enterprise SBCs
The enterprise session border controller market is growing in parallel with the SIP trunking and unified communications markets, as TMC's Erik Linask noted in the November issue of this magazine. Top-tier players in this product category include AudioCodes, Cisco, Edgewater, Ingate, Oracle, and Sonus.

Wireless

Mobile Payments Space Heats Up - Again
Digital wallets seem to be facing a one step forward, two steps back dilemma. This technology, or technologies, captured headlines a few years back as several of the big credit card companies, the major communications service providers via their ISIS effort, and Google with Google Wallet moved to get into this space early in an effort to grab market share and mindshare in the U.S. Things haven't exactly taken off as planned, as you've probably noticed.

Channel

On Rad's Radar: The Decline of Revenue
An Infonetics study shows that videoconferencing and telepresence equipment revenue was flat from 2013 to 2014. Some of that is due to less expensive systems on the market. Over time, the retail price of equipment (think DVD players and HDTVs) drops as more units are made.

HD Voice:The Benefits of Wideband Audio Are Clear
It's the classic conference call fail: You join a very intense company-wide call to discuss business earnings. The call connection may start off pretty solid, but soon enough C-level executive voices start cutting in and out every couple of minutes. The result is four more people talking over each other, trying to point out that others are cutting in and out.

Strategic Solutions Series

Denwa Provides Simple, All-in-One UC Solutions
Denwa is a unified communications company that delivers all-in-one solutions that are simple to buy and easy to use. INTERNET TELEPHONY recently spoke with Diego Ghione, Denwa Technology Corp.'s CEO, to learn more.

Special Focus

TMC Names WebRTC Product of the Year Award Winners
INTERNET TELEPHONY magazine and its parent company, TMC, recognize some of the top movers in shakers in real-time communications with the 2015 WebRTC Product of the Year Awards.

Special Focus

TMC Labs: WebMeeting by 3CX is Super Easy to Use
As we installed and tested 3CX WebMeeting for this review we couldn't help thinking that WebRTC is doing to conferencing what VoIP did to traditional phone systems over the last few decades. After all, companies like Cisco and ShoreTel didn't make phone systems 20 years ago, yet today they are big players in the space.

Wireless

How DAS, Small Cell Networks Can Facilitate Access to 911 Emergency Services
With all of the iPhones and Android devices stuffed into stockings this past holiday season, the demand for data has never been higher. The key now is to make sure our buildings are outfitted with enough wireless connectivity to handle the surge in data transmissions.

Roundup

Set-Top Boxes
Global set-top box shipments were worth an estimated $22.5 billion in 2014, according to IHS Technology. And the global market for high definition set-top boxes is expected to grow at a compound annual growth rate of 2.38 percent between 2014 and 2018, according to Research and Markets.

Unified Communications

Xorcom Embeds SBC in PBX for Added Security
Security has become a front-and-center issue in networking today. The hacks of major corporate, government, and retail networks including Sony, Target, and even the U.S. Central Command have been in the news in recent months. But did you know that business phone systems are also a major target of hackers?

Security

Mobile Security: The Dangers of Third-Party Apps
When an app or digital service does not offer the features users want, downloading a free app can be a quick fix solution, but one that can be costly. Security breaches of Dropbox and Snapchat were blamed on third-party applications creating holes for cyber criminals to exploit, and they are not the only vulnerable products. Downloading a third-party app can be convenient at the time, but using a third-party app on your phone, tablet, or computer may put your photos, videos, and other sensitive data at risk.

Open Source & Developer

Three OpenStack Developer Myths Debunked
OpenStack development is one of the hottest and most sought-after skills in enterprise IT. The community is continuing to gain momentum in the market now that many established technology and service companies have made the move from evaluation to deployment. According to IBM, in the past two years the number of OpenStack foundation members has grown to more than 18,000 individual members, more than 140 countries, and more than 2,500 contributing developers.

Channel

Why is Hosted PBX So Hard?
Back in 2003, Broadsoft's second customer signed me up as its agent. It did not go well.

Special Focus

MostForce Allows Solid WebRTC Video Chat For Your Website
If there is one area ripe for WebRTC innovation it's customer service, which has moved from in-person and telephone to the web. With WebRTC you can now turn websites into full-fledged multimedia communications vehicles. Sure, this was possible before, but it generally required Flash or a browser plug-in, which added another step. In order to test how this market is doing, we reviewed MostForce, a full-featured video chat service that allows web visitors to quickly and easily connect with live agents. Once connected, you can equate the functionality as something akin to Facebook in that you can chat or speak in a video window.

CEO Spotlight

Stopping the Bad Guys: VoIPshield's High-Octane CEO Explains the Value of VoIP Security
We have all read about the ongoing and increasingly large events involving data loss at large corporations. Customers of companies that experience these breaches will increasingly demand action, and companies that continue to fail to implement appropriate safeguards will be at risk of a reduced customer base.

Accolades

TMC Announces SDN Excellence & NFV Pioneer Award Winners
Network functions virtualization and software-defined networking are among the top trends in networking today.

Mobile App Development

Codeless Application Platforms Can Help Reduce App Backlogs
Today more than 90 percent of Americans own a smartphone, and close to half own a tablet. According to Benedict Evans's presentation delivered Oct. 27 and 28 in Sausalito, Calif., 2 billion people are now on smartphones, and by 2020, 80 percent of the adults on earth will own a smartphone. Not surprisingly, there has been a dramatic rise in the use of mobile devices, from scanning social media updates to accessing back accounts and looking for directions. And as more people are now starting to use mobile devices to obtain information and get access to services, more business owners are now realizing the benefits of going mobile.

Special Focus

TMC Labs Recommends PortGo
Back in 2008, Rich Tehrani predicted that one day companies would be using the iPod as their office phone and now we see a world where companies in some cases have leapfrogged to smartphones with no central phone system or PBX. Then there are circumstances where the smartphone has a dual personality - the consumer personality of the device uses its native phone number and the business side is handled by some sort of soft client.

Special Focus

Call Cabinet's Atmos Delivers an Extremely Cost Effective Solution for Call Recording
As the need for call recording grows as a result of compliance and improved customer service and training, smaller companies have found it challenging to pony up the large expense associated with an on-premises box with tons of storage that acts as a call recording solution. Cloud computing has changed the economic model of many markets including call recording. As a result, smaller businesses can enjoy a greater array of solutions priced with their budgets in mind.

Strategic Solutions Series

Three Ways SIP Phones Add Value to Hosted VoIP
Once your business has decided to go with hosted VoIP, it would be easy to think your work is done. After all, you no longer have to worry about keeping the resources to manage the service in-house, as VoIP can be run almost entirely in the cloud. While this makes life easier for IT, employees will continue using desk phones for telephony, and there are important decisions to be made here along with your choice of hosted VoIP provider.

Strategic Solutions Series

Nectar CMP Eases, Expedites Microsoft Lync Adoption
Lync is experiencing strong double-digit growth across all regions and verticals, even in traditionally conservative verticals such as financial services and health care, notes Tom Tuttle, vice president of the Microsoft practice at Nectar, which provides advanced software solutions to manage unified communications networks.

Awards & Accolades

Unified Communications Product of the Year Award Winners
INTERNET TELEPHONY and its parent company, TMC, are proud to announce the Unified Communications (UC) Product of the Year Awards. Congratulations to all these distinguished companies.

Roundup

DAS and Small Cells
Small cell solutions have been a hot topic in recent years as a way for cellular service providers to increase capacity in densely populated markets and provide in-building coverage. But, as discussed in the June issue of this magazine, the hype cycle for small cells went into overdrive while actual deployments of small cells remained in the slow lane. However, expectations for small cell deployment remain largely positive.

Open Source & Developer

Mobile App Development: Codeless Application Platforms Can Help Reduce App Backlogs
Today more than 90 percent of Americans own a smartphone, and close to half own a tablet. According to Benedict Evans's presentation delivered Oct. 27 and 28 in Sausalito, Calif., 2 billion people are now on smartphones, and by 2020, 80 percent of the adults on earth will own a smartphone. Not surprisingly, there has been a dramatic rise in the use of mobile devices, from scanning social media updates to accessing back accounts and looking for directions. And as more people are now starting to use mobile devices to obtain information and get access to services, more business owners are now realizing the benefits of going mobile.

On Rad’s Radar

Does Your Company Work Magic?
The magic isn't necessarily in the customer service, although a fanatical customer service culture at a company can be a differentiator (just ask Zappos or Rackspace). This magic is in making the technology invisible. The whole idea of being a technology provider is that you make the technology invisible to the customer. It becomes all about the user experience.

Cover Story

The Billion-Dollar Game Changer: Schmooze Com and the Open Source Community Set the PBX Free
A million dollars isn't cool. You know what's cool? A billion dollars. This dialog was lifted from "The Social Network", but it could just as easily apply to FreePBX, an open source platform from Schmooze Com Inc. But change the billion to billions, because that's how much value FreePBX has contributed to the communications industry.

Awards & Accolades

TMC Reveals INTERNET TELEPHONY Product of the Year Award Winners
INTERNET TELEPHONY and its parent company, TMC, are proud to announce the Product of the Year Awards. Congratulations to all these distinguished companies.

Unified Communications

The Cloud, The Phone, The Simple Alternative
Unless you've been living under a rock for the past few years, you undoubtedly have heard of the cloud. In fact, even in the instance you have been under said rock, you almost certainly have been using cloud apps in your daily routines.

Wireless

Wi-Fi Goes Big
Wi-Fi continues to get bigger, better, and more widely available.

Wireless

AT&T Offers an Update on Its Toggle BYOD Solution
It's been years since the rise of the bring-your-own-device trend. Many companies have since introduced solutions aimed at helping businesses get a better handle on the challenges created by BYOD while retaining their employees' ability to benefit from the enjoyment, flexibility, and productivity that using the devices of their choice enable.

Getting Vertical — K-12 Education

N.J. School District Hits the Wall with Legacy Connectivity: But That Opens New Doors for Higher Bandwidth, Better Customer Service
It’s amazing how a less-than-ideal situation can sometimes work out so beautifully in the end. That’s the moral of this story, featuring Jeff Janover and the Wall Township Public Schools.

Getting Vertical — K-12 Education

How Schools Can and Should Fit into Our National Broadband Plans
The United States is finally on track to develop a national broadband policy. Unfortunately, there are very few public resources available to carry it out. In this environment of limited government funding, the bang-for-the-buck question becomes paramount: What broadband policies will deliver the greatest value? While many focus on unserved and underserved areas, an equally important priority is to ensure that our community anchor institutions — our libraries, schools, and health care entities — have sufficient broadband capacity.

The Channel

Business Automation Software Companies Address Managed Services
Managing all the internal and external jobs and workflows at an IT company can be a daunting task. But business automation software companies like ConnectWise and Tigerpaw Software Inc. help networking, telecommunications, and systems integration companies manage their various processes. Both companies, which have close relationships with the channel, recently have made some significant changes, as well as introduced new initiatives to help better address marketplace requirements, such as needs related to the emergence of managed services.

On RAD's Radar

Net-Head Part II
Last month I wrote about the shift in mentality between traditional Bell-head telco types and the data-centric net-head. In a move that can be considered net-head-ish, everything is moving to the cloud, including voice.

The Channel Perspective

UC is Even More Beneficial to Post-Recession SMBs
It is said that small- and medium-sized businesses feel the impacts of a recession earlier than large companies, but they also recover faster. Well here’s a newsflash: We’re in a recovery, and SMBs are starting to buy again, albeit with a critical eye. This is good news for the channel, because unified communications lends itself easily to a positive discussion around improved efficiency and return on investment.