Latest Departments

Special Focus

TMC Labs: WebMeeting by 3CX is Super Easy to Use
As we installed and tested 3CX WebMeeting for this review we couldn't help thinking that WebRTC is doing to conferencing what VoIP did to traditional phone systems over the last few decades. After all, companies like Cisco and ShoreTel didn't make phone systems 20 years ago, yet today they are big players in the space.

Wireless

How DAS, Small Cell Networks Can Facilitate Access to 911 Emergency Services
With all of the iPhones and Android devices stuffed into stockings this past holiday season, the demand for data has never been higher. The key now is to make sure our buildings are outfitted with enough wireless connectivity to handle the surge in data transmissions.

Roundup

Set-Top Boxes
Global set-top box shipments were worth an estimated $22.5 billion in 2014, according to IHS Technology. And the global market for high definition set-top boxes is expected to grow at a compound annual growth rate of 2.38 percent between 2014 and 2018, according to Research and Markets.

Unified Communications

Xorcom Embeds SBC in PBX for Added Security
Security has become a front-and-center issue in networking today. The hacks of major corporate, government, and retail networks including Sony, Target, and even the U.S. Central Command have been in the news in recent months. But did you know that business phone systems are also a major target of hackers?

Security

Mobile Security: The Dangers of Third-Party Apps
When an app or digital service does not offer the features users want, downloading a free app can be a quick fix solution, but one that can be costly. Security breaches of Dropbox and Snapchat were blamed on third-party applications creating holes for cyber criminals to exploit, and they are not the only vulnerable products. Downloading a third-party app can be convenient at the time, but using a third-party app on your phone, tablet, or computer may put your photos, videos, and other sensitive data at risk.

Open Source & Developer

Three OpenStack Developer Myths Debunked
OpenStack development is one of the hottest and most sought-after skills in enterprise IT. The community is continuing to gain momentum in the market now that many established technology and service companies have made the move from evaluation to deployment. According to IBM, in the past two years the number of OpenStack foundation members has grown to more than 18,000 individual members, more than 140 countries, and more than 2,500 contributing developers.

Channel

Why is Hosted PBX So Hard?
Back in 2003, Broadsoft's second customer signed me up as its agent. It did not go well.

Special Focus

MostForce Allows Solid WebRTC Video Chat For Your Website
If there is one area ripe for WebRTC innovation it's customer service, which has moved from in-person and telephone to the web. With WebRTC you can now turn websites into full-fledged multimedia communications vehicles. Sure, this was possible before, but it generally required Flash or a browser plug-in, which added another step. In order to test how this market is doing, we reviewed MostForce, a full-featured video chat service that allows web visitors to quickly and easily connect with live agents. Once connected, you can equate the functionality as something akin to Facebook in that you can chat or speak in a video window.

CEO Spotlight

Stopping the Bad Guys: VoIPshield's High-Octane CEO Explains the Value of VoIP Security
We have all read about the ongoing and increasingly large events involving data loss at large corporations. Customers of companies that experience these breaches will increasingly demand action, and companies that continue to fail to implement appropriate safeguards will be at risk of a reduced customer base.

Accolades

TMC Announces SDN Excellence & NFV Pioneer Award Winners
Network functions virtualization and software-defined networking are among the top trends in networking today.

Mobile App Development

Codeless Application Platforms Can Help Reduce App Backlogs
Today more than 90 percent of Americans own a smartphone, and close to half own a tablet. According to Benedict Evans's presentation delivered Oct. 27 and 28 in Sausalito, Calif., 2 billion people are now on smartphones, and by 2020, 80 percent of the adults on earth will own a smartphone. Not surprisingly, there has been a dramatic rise in the use of mobile devices, from scanning social media updates to accessing back accounts and looking for directions. And as more people are now starting to use mobile devices to obtain information and get access to services, more business owners are now realizing the benefits of going mobile.

Special Focus

TMC Labs Recommends PortGo
Back in 2008, Rich Tehrani predicted that one day companies would be using the iPod as their office phone and now we see a world where companies in some cases have leapfrogged to smartphones with no central phone system or PBX. Then there are circumstances where the smartphone has a dual personality - the consumer personality of the device uses its native phone number and the business side is handled by some sort of soft client.

Special Focus

Call Cabinet's Atmos Delivers an Extremely Cost Effective Solution for Call Recording
As the need for call recording grows as a result of compliance and improved customer service and training, smaller companies have found it challenging to pony up the large expense associated with an on-premises box with tons of storage that acts as a call recording solution. Cloud computing has changed the economic model of many markets including call recording. As a result, smaller businesses can enjoy a greater array of solutions priced with their budgets in mind.

Strategic Solutions Series

Three Ways SIP Phones Add Value to Hosted VoIP
Once your business has decided to go with hosted VoIP, it would be easy to think your work is done. After all, you no longer have to worry about keeping the resources to manage the service in-house, as VoIP can be run almost entirely in the cloud. While this makes life easier for IT, employees will continue using desk phones for telephony, and there are important decisions to be made here along with your choice of hosted VoIP provider.

Strategic Solutions Series

Nectar CMP Eases, Expedites Microsoft Lync Adoption
Lync is experiencing strong double-digit growth across all regions and verticals, even in traditionally conservative verticals such as financial services and health care, notes Tom Tuttle, vice president of the Microsoft practice at Nectar, which provides advanced software solutions to manage unified communications networks.

Awards & Accolades

Unified Communications Product of the Year Award Winners
INTERNET TELEPHONY and its parent company, TMC, are proud to announce the Unified Communications (UC) Product of the Year Awards. Congratulations to all these distinguished companies.

Roundup

DAS and Small Cells
Small cell solutions have been a hot topic in recent years as a way for cellular service providers to increase capacity in densely populated markets and provide in-building coverage. But, as discussed in the June issue of this magazine, the hype cycle for small cells went into overdrive while actual deployments of small cells remained in the slow lane. However, expectations for small cell deployment remain largely positive.

Open Source & Developer

Mobile App Development: Codeless Application Platforms Can Help Reduce App Backlogs
Today more than 90 percent of Americans own a smartphone, and close to half own a tablet. According to Benedict Evans's presentation delivered Oct. 27 and 28 in Sausalito, Calif., 2 billion people are now on smartphones, and by 2020, 80 percent of the adults on earth will own a smartphone. Not surprisingly, there has been a dramatic rise in the use of mobile devices, from scanning social media updates to accessing back accounts and looking for directions. And as more people are now starting to use mobile devices to obtain information and get access to services, more business owners are now realizing the benefits of going mobile.

On Rad’s Radar

Does Your Company Work Magic?
The magic isn't necessarily in the customer service, although a fanatical customer service culture at a company can be a differentiator (just ask Zappos or Rackspace). This magic is in making the technology invisible. The whole idea of being a technology provider is that you make the technology invisible to the customer. It becomes all about the user experience.

Cover Story

The Billion-Dollar Game Changer: Schmooze Com and the Open Source Community Set the PBX Free
A million dollars isn't cool. You know what's cool? A billion dollars. This dialog was lifted from "The Social Network", but it could just as easily apply to FreePBX, an open source platform from Schmooze Com Inc. But change the billion to billions, because that's how much value FreePBX has contributed to the communications industry.

Awards & Accolades

TMC Reveals INTERNET TELEPHONY Product of the Year Award Winners
INTERNET TELEPHONY and its parent company, TMC, are proud to announce the Product of the Year Awards. Congratulations to all these distinguished companies.

Unified Communications

The Cloud, The Phone, The Simple Alternative
Unless you've been living under a rock for the past few years, you undoubtedly have heard of the cloud. In fact, even in the instance you have been under said rock, you almost certainly have been using cloud apps in your daily routines.

Wireless

Wi-Fi Goes Big
Wi-Fi continues to get bigger, better, and more widely available.

Wireless

AT&T Offers an Update on Its Toggle BYOD Solution
It's been years since the rise of the bring-your-own-device trend. Many companies have since introduced solutions aimed at helping businesses get a better handle on the challenges created by BYOD while retaining their employees' ability to benefit from the enjoyment, flexibility, and productivity that using the devices of their choice enable.

Video

Wearable Cameras Proliferate
A recent Saturday Night Live skit did a takeoff on the GoPro wearable camera, promoting the fictional GoProbe as a fun way to capture your colonoscopy. If you saw the SNL sketch and didn't immediately recognize it as a parody, you probably weren't alone, as cameras are now invading nearly every aspect of our lives. And the widespread available not only of camera-equipped smartphones but also of a new breed of wearable cameras is making the capture of both far-out adventures and our everyday lives easier than ever.

Security

The Rising Threat of SIP-based Phone Hacking
SIP has been billed as the future of communications, serving as the foundation for running VoIP networks and unifying communications. Its adoption has been growing steadily, up 42 percent in 2014 over 2013 and continuing to rise, according to Infonetics Research. However, as companies deploy these SIP trunks, they're susceptible to hackers performing denial of service-type attacks on their communications networks.

Network Infrastructure

Reaching SMBs with IP Telephony and UC
Having debuted well over 10 years ago, VoIP technology is now mature. Today, most large enterprises have adopted SIP trunking service to reap the cost savings and worker-productivity benefits that IP telephony and unified communications promise. Small-to-medium businesses, however, typically lag behind in SIP trunking adoption. Meanwhile, telecom carriers are eager to push the entire market, including SMBs, into SIP-based communications services so they can retire their aging TDM networks and break free from the expenses of operating and maintaining those legacy networks.

Open Source & Developer

Assembly Helps Developers Find, Monetize Open Source Contributions
The open source movement has been lauded for driving software innovation by welcoming all interested parties to the table. But the time and skills of software developers are valuable things, so expediting the process of bringing together the ideal candidates for specific jobs, and giving them the ability to benefit from the fruits of their labor, can be pretty great as well.

Roundup

Call Recording Roundup
Whether used for coaching, productivity enhancement, regulatory compliance, or other purposes, call recording is garnering a lot of interest lately for its ability to make organizations more efficient and effective. Here's a rundown of some of the leading players in the call recording market place.

Special Focus

TMC Recommends the Z-60 as a Solid Telecom Value
The number of options for small business communications has never been greater, as Moore's Law has been responsible for bringing better and better solutions to the market at price points that are truly affordable. Then there is the cloud, with its pay-as-you-go pricing - yet another competitor in the mix. Small businesses never had it so good.

Channel

On Rad's Radar: Creating a Mastermind Can Help Improve Your Game
In their day, Pablo Picasso, Salvador Dali, and Andy Warhol (and others) were friends who hung out together. To improve their own game, they lived near one another. They influenced each other; and they were rivals. This also bettered their game.

Unified Communications

MP3 Inventor Fraunhofer Talks HD Voice
Fraunhofer is a diverse organization with about 23,000 employees catering to applied research and development. The not-for-profit organization is divided into 66 institutes, one of which is IIS - best known for the invention of mp3. INTERNET TELEPHONY recently interviewed HP Baumeister, director at Fraunhofer USA, Digital Media Technologies, to learn what the company is up to in the HD voice realm.

Unified Communications

Panasonic Discusses How HD Voice Reinforces the Value of VoIP
There's no question that voice over IP has come a long way in terms of adoption and quality, but Kim Murtagh, senior product manager for Panasonic Business Telephone Systems, says VoIP still suffers from a reputation problem with many people in the general population who believe the technology is risky and doesn't deliver the availability and quality that the PSTN does. However, HD voice, she says, can go a long way toward debunking that misconception.

Awards & Accolades

TMC Labs Reveals UC Award Winners
As you might expect, in a world where the cloud is mentioned everywhere, even on mainstream TV, cloud communications would be a big part of this year's winners. Companies embracing the cloud that won this year include Lifesize in video, Sonus Networks in security, Nextiva, Star2Star Communications LLC, Votacall, and VoxOx in general UC. What is truly remarkable is how each of the above differentiates itself.

Developer & Open Source

Progress Software to Buy Development Tool Firm Telerik
Agility, infusing applications with real-time communications functionality, and mobility are three key trends of today. Addressing all of the above, Progress Software Corp. is moving to acquire Telerik AD for $262.5 million. The deal is expected to close this month.

Network Infrastructure

Change is a Constant at Three Leading Infrastructure Suppliers
Things just keep getting more interesting for the routing and switch vendors as they continue their move to capture market share in the new software-centric, virtualized world. That seems to be especially accurate for Brocade, HP, and Juniper Networks, which are neck-and-neck for second place in the enterprise networking and communication market.

Getting Vertical

Making Websites Pay Off
Startup AnswerDash recently moved out of beta with a solution that aims to drive sales, lower customer support costs, and deliver analytics related to organizations' websites. It does that by making answers to website visitors' questions more easily accessible, and enables those websites to improve over time by capturing the questions visitors have asked in the past and presenting them with the answers where they need them on the site.

Roundup

Wireless LAN
Mobile devices and applications continue to proliferate in enterprise networks, and wireless LANs continue to expand to serve them. A recent survey by Infonetics revealed that companies plan to increase the number of access points in their wireless networks by about 19 percent per year over the next 2 years.

Special Focus

TMC Labs Calls 3CX Phone System a Solid Buy
By telecom standards, 3CX Phone System for Windows is a relatively new entrant into the communications space, but over the years the company has distinguished itself as a provider of easy-to-use communications and collaboration solutions.

Unified Communications

INTERNET TELEPHONY Recognizes Lync Pioneers
Microsoft Lync has made its mark as an enterprise-ready unified communications platform that connects people everywhere, across devices, as part of their everyday productivity experience. This solution is notable not only for its broad functionality and adoption, but also for the ecosystem that supports it.

Developer & Open Source

Midokura Open Sources MidoNet
The networking part of the OpenStack ecosystem remains fragmented and needs someone to step up and bring things together, according to Midokura. So the four-year-old network virtualization company is open sourcing its MidoNet technology.

Network Infrastructure

Amdocs Intros NFV Orchestrator, Aligns Policy Solution with ETSI Work
We've long been hearing from telecom equipment and software companies about the need for facilities-based service providers to better monetize their assets.

Corporate Profile

Big Time: Transbeam Expands to Meet the Growing Needs of Even the Largest of Enterprises
Transbeam Inc., traditionally viewed as a regional network provider, has upped its game - delivering more advanced network solutions, expanding its coverage area, carrier partnerships and service portfolio, and investing in more fiber. All of the above have better positioned the company to cater to the needs of even the largest enterprises and are fueling strong growth at Transbeam.

On Rad’s Radar

Do We Need More Partners?
It is always a quantity vs. quality debate. A duopoly carrier whose business only works on scale needs to chase as many partners as you can. A duopoly wants as many feet on the street as possible. Microsoft, IBM, and Dell want as many partners as possible because they want to be on every desk. In fact, their survival depends on being on every desk. It isn't that a smaller carrier doesn't want as many partners as possible. In fact, most do want more than 400 partners, but is it realistic?

Network Infrastructure

Virtual Teller Accelerates Service to Bank Customers
If you need to do business in person at your bank, you've no doubt experienced long lines and interminable waits to reach a teller cage. But what choice has there been, short of timing your visit to avoid the bank's rush hours? For a bank, it poses the risk of losing a customer to a competitor across the street.

Network Infrastructure

Finding the Perfect Monitoring Solution for Your IT Infrastructure
In today's technology environment, the IT landscapes of small and midsized organizations tend to be just as complex as those of their larger counterparts, but on a smaller scale. A sound IT infrastructure, including the company network, is just as important to small and midsized companies as it is to larger businesses, but smaller companies often have small IT teams or even a single administrator. That's why auxiliary tools, like network monitoring solutions, are becoming even more important for smaller businesses.

On Rad’s Radar

The Expert-Specialist Dilemma
The cloud arena is an interesting place. Many of the providers in the pure play space have a wide catalog of services. It's nice to have technical skills. No one can deliver a vast array of services well. For an example, look at some CLECs challenged to even deliver T1s today. Any company can duct tape together something that looks like what the customer wants, but will the customer actually be happy with the delivered service?

Roundup

Hosted/Cloud VoIP and UC
The top hosted VoIP providers in North America are 8x8, West IP Communications, Comcast, and Verizon, according to new data from Infonetics Research. The firm reports that West, which last year occupied the No. 4 spot, is now in second place due to strong demand for its Cisco-based solution. XO is also toward the front of the pack.

Unified Communications

INTERNET TELEPHONY Congratulates Winners of the UC Excellence Awards
After years of debate, unified communications even today remains a hotly contested term. But the companies that consider themselves to be within the UC space continue moving forward with new, better, and more full-featured solutions -- often which have an important mobile component.

Network Infrastructure

Birch Continues to Grow: Service Provider Tucks in Cbeyond
Birch Communications Inc. in July completed the acquisition of Cbeyond. This $323 million all-cash transaction expanded the Birch IP network, added fiber assets, business customer base, data centers and other assets. INTERNET TELEPHONY recently interviewed Birch President & CEO Vincent M. Oddo on his company's history and strategy.

Cloud & Data Center

ABPTech, DrayTek Enable SMBs to Ensure Access to the Cloud
More and more businesses - including SMBs - today rely on the cloud for such applications as CRM, e-mail, security, and more. The rise of the cloud means more services are available to more organizations at more affordable prices. And many businesses are migrating even their mission-critical applications to the cloud.

The Channel

On Rad's Radar: The WebRTC Craze
Right now, WebRTC is trending. It's the newest buzzword in the telecom space. It is outpacing UCaaS.

Security

CIO Roundtable Reveals State, University Leaders Thinking on Network Security
The federal government may be following our every virtual move, but the state governments of Nevada and Washington, as well as the University of Nevada at Las Vegas, are surprisingly open in the freedom they grant users on their networks, while still ensuring that important data on those networks is secured.

Network Infrastructure

Ericsson Acquires Billing Company MetraTech
A few years ago Ericsson bought Telcordia for $1.15 billion in an effort that gained the telecom equipment giant a treasure trove of billing and operational support system product and expertise. Recently Ericsson struck again in this general arena, with the acquisition of billing outfit MetraTech. The value of the deal was not disclosed.

Network Infrastructure

GENBAND Offers a Taste of KANDY
The arrival of the over-the-top application and the connected consumer has changed the game both for service providers and for businesses of all types. The new, quick rate of change means organizations need to get solutions to market more quickly, and deliver better and faster customer service. GENBAND is addressing all of the above with a new solution called KANDY.

Cloud & Data Center

The Future of Cloud Services
Given the significant interest in and demand for cloud services, there's been a rush by service providers - existing and new - to roll out cloud offerings. In fact, of the around 20,000 service providers in North America, about 20 percent of them offer cloud services. But there will be a lot of fallout on this front, because a lot of these companies are regional in nature and provide just one or two products.

Roundup

Videoconferencing Roundup
Video represents the bulk of traffic on networks around the world, and this bandwidth-loving medium continues to grow by leaps and bounds. IP video traffic last year represented 66 percent of all global traffic last year, and by 2018 it's expected to hit the 79 percent mark, according to Cisco's Visual Networking Index.

SPECIAL FOCUS

TMC Announces IT Excellence Award Winners
These awards recognize the creators of technology that demonstrate leadership and innovation to the global industry. As part of this awards effort, INTERNET TELEPHONY recognizes companies whose products have shown improvements in its clients' business and honors the best IP communications solutions in the world.

Cloud & Data Center

Alcatel-Lucent Addresses the Personal Cloud Ensuring Positive Business Outcomes in the Services-Centric World
Office walls and set hours traditionally delineated what most of us thought of as work. Those constructs are giving way to more flexible and far-flung work environments. Employees, once chained to their desktop phones and computers, today freely move around the office and the world, and the availability of broadband networks and mobile devices means they can do their jobs anytime and just about anywhere, and from any device.

SPECIAL FOCUS

Panasonic SIP Phones: Feature-Rich Solutions in an Attractive, Durable Package
Panasonic is very serious about the business phone market, and its latest entries in the space show the company has put its considerable consumer expertise behind a pair of phones that leave little to be desired.

VoLTE

VoLTE Gets Real: But the Number of Devices Supporting It Is Really Limited
After years of talk about voice over LTE, cellular service providers in recent months have finally begun to roll out LTE services.

Sapien on NTT

Ovum's Sapien Comments on NTT Com's NFV, SDN News
NTT Communications Group recently announced the global availability of NFV- and SDN-based services, offered under the name of Arcstar Universal One. During a midnight press conference from Japan, company management said the Virtela-powered services - which enable enterprise CIOs to use a portal to configure and pay for new network services on the fly, allowing these businesses to be more agile and potentially save big money - put NTT Communications years ahead of its competitors.

NTT SDN Global

NTT Takes NFV/SDN Services Global
NTT Communications Group earlier this year announced that its Arcstar Universal One services, about which INTERNET TELEPHONY has reported previously, are now available in more than 190 countries. The global telco is breaking new ground with these services, which leverage NFV and SDN technologies to enable enterprise CIOs to use a portal to configure and pay for new network services on the fly - allowing these businesses to be more agile and potentially save big money.

Aligned Energy

Bright Ideas for Energy Savings
Companies are needlessly wasting a lot of money and space in their central offices and data centers due to energy-inefficient architectures and keeping equipment they really don't need. That's the word from Jakob Carnemark, CEO of Aligned Energy.

On Rad’s Radar

Sales Meetings Can be a Waste of Time
Selling is primarily time management. The more efficient you are, the more sales you can make. The corollary is that we are always interrupting prospects and asking for their time. We need to respect their time and attention.

Channel Awards

INTERNET TELEPHONY Announces 2014 Channel Awards Winners
TMC and INTERNET TELEPHONY are proud to announce the winners of our newly established Channel Awards. As part of this effort, a variety of equipment and services providers were invited to submit applications for the awards. Those applications were then reviewed and analyzed by TMC staff in collaboration with INTERNET TELEPHONY columnist and channel expert Peter Radizeski of RAD-INFO Inc.

Roundup

BSS & OSS Solutions
The global OSS BSS market is forecast to grow at a CAGR of 16.39 percent between 2012 and 2016, according to ResearchandMarkets, which says this space is seeing a shift from multiple platforms to a common platform.

An Interview with Schmooze Com Inc. CEO Tony Lewis
Most of the direct competitors to FreePBX are closed source or proprietary solutions; however, over the years there have been various open source competitors that have come and gone. Most alternatives you find will likely be underdeveloped or focused on a different objective or component of telephony, or not primarily designed as a PBX. Most do not have the luxury of a corporate sponsorship or a dedicated development staff. You will find that some of the more impressive and vibrant alternatives are not actually open source, and are only available through commercial license. Developing a project like FreePBX is not a trivial task, it has taken us a decade of work to get where we are today.

Special Focus

INTERNET TELEPHONY Reveals TMC Labs Innovation Award Winners
Welcome to the 15th annual INTERNET TELEPHONY magazine TMC Labs Innovation Awards where we honor innovative technologies. This year we had some interesting applicants, including HD videoconferencing, a virtual SBC, cloud-based Wi-Fi, mobility solutions, security applications, and more. TMC Labs has enjoyed discovering and testing innovative products and services within the communications industry for many years, and one of the things we enjoy most is giving TMC Labs Innovation Awards to innovative technology products.

Unified Communications

Is Your Company's Software Underused?
Think about all the different kinds of software that your organization uses to conduct business - from general applications like Microsoft Word, Outlook, and Excel, to more specialized platforms like Salesforce.com, Hubspot, and even Adobe's suite of creative products.

Security

Five Ways to Help Enterprises Secure Applications and Customer Data
As reports of companies suffering data breaches continue to roll in with alarming frequency, concern about data security has moved beyond the realm of IT pros and into the mainstream. Security breaches at a wide range of companies, from brick-and-mortar institutions like Target, which allowed hackers to access data on as many as 100 million customers in December, to web-based platforms like Kickstarter, whose site was breached in February, have shown that no organization is beyond reach the reach of persistent attackers. While each company faces different security challenges, there are several specific measures that web-based application providers should take to keep customer data safe.

Wireless

What's New in the Satellite Orbit
The FCC's planned Incentive Auction, growth in the Internet of Things, LTE build outs, and Wi-Fi proliferation have been grabbing a lot of headlines lately in the wireless sphere. But another hot area of wireless expansion these days is satellite.

Wireless

BYOD: An Ongoing Challenge
For all the talk in recent years and months about the bring-your-own-device trend, you'd think businesses would have this situation well in hand. But, in fact, BYOD continues to be one of the issues that keep company executives awake at night and has them considering strategies to completely lock everything down in an effort to limit corporate and personal liability, and keep their organizations safe from a data breach. However, whole managers are feeling the heat from BYOD concerns, employees could not be more chill about it.

Wireless

An IoT Booster:CEO Explains Why This Signal Technology is Coming Out of the Shadows
For more than 10 years, technology vendors have been creating signal boosters to address the issue of poor indoor cellular coverage and dropped calls. Until recently however, carriers outlawed boosters due to network interference. But finally, the tide is changing and the market has come of age. The timing is ideal given the groundswell in the Internet of Things.

Cloud & Data Center

Saving on Reverse Proxy Server Runtime: Public Cloud, Nginx, Docker and VNS3 Can Do the Job
Cloud providers have invested heavily in cloud infrastructure facilities and equipment, making it easy to distribute resources across the globe. Despite the global reach, users hoping to run additional network services like Nginx, HAproxy, or Snort have to use additional VMs and servers. Adding VMs to the network can get very expensive and quickly complicate a network topology.

Cloud & Data Center

Fiber Mountain Helps Data Centers Scale Affordably
INTERNET TELEPHONY magazine recently interviewed M. H. Raza, founder and CEO of Fiber Mountain Inc., about how the company is leveraging data center infrastructure management, software-defined networking, and virtualization to take data centers to the next level.

The Channel

On Rad's Radar: Is It an Overcrowded Market?
The week I wrote this column two master agencies announced agreements with two different hosted VoIP providers. Each agency now has an agreement with 20 service providers that offer Hosted VoIP. 20.

Roundup

Billing Solutions
Trends in billing continue to change and shift. For example, IDC's recently unveiled 2014 Consumer Payments Survey indicates there's recently been a small decline in online bill payment, but that mobile payments have increased slightly.

Strategic Solutions Series

The Future of Networking is Now: Alcatel-Lucent Can Show You How
The telecom industry is famous for generating acronyms and corresponding technologies. Gartner refers to the flurry of excitement that often surrounds this exercise as the hype cycle. But the recognition that our industry is susceptible to hype can be counter productive, causing the more cautious types among us to take a wait-and-see attitude when new opportunities present themselves.

FreePBX World Supplement

The Billion Dollar Game Changer: Keynoter to Tell the Story of the Open Source Telephony Revolution
Open source communications platforms powered by FreePBX and Asterisk have been under continuous development for more than 10 years. Today both of these account for millions of installations worldwide, contributing billions of dollars in hardware, software, and services sales.

Feature Story

A Little Background on FreePBX
FreePBX, the world's most popular open source PBX platform, like many technology powerhouses, had humble beginnings a decade ago as a hobbyist PBX platform. FreePBX has continued to grow into a fully evolved ecosystem and is now in use in millions of production systems in more than 210 countries and territories across the world. Today there is no other OSS PBX platform that even approaches its adoption. With this success an entire industry was reborn, as FreePBX now contributes to billions of dollars in hardware, software, and services sales globally.

Feature Story

FreePBX World: An Event Addressing IP Phone Solutions
Schmooze Com Inc. will bring FreePBX World to ITEXPO Las Vegas, the leading business technology event, which will take place Aug.11-14, 2014, at The Rio in Las Vegas. FreePBX World is an event for all parties interested in selling, installing, or using VoIP phone systems. Whether on premises or in the cloud, FreePBX has a solution to cater to the needs of SMBs, large enterprises, service providers, and others looking to leverage advanced IP communications. Schmooze Com is also a Diamond Sponsor of ITEXPO, with all event attendees having complete access to FreePBX World programming and events.

Feature Story

What You Need to Know about Schmooze Com Inc.
Schmooze Com Inc. is a global telephony software development business based in Neenah, Wisc., and a Diamond Sponsor of this year's ITEXPO in Las Vegas. Schmooze's flagship product, FreePBX, was initially released a decade ago, and is in use on millions of production systems in 210 countries and territories, making it the most prevalent open source PBX platform in the world.

COVER STORY

Smooth Operator: Phybridge Enables Businesses to Confidently Migrate to IP
Phybridge is a company that provides solutions to make the migration to IP voice (and soon, IP cameras) as seamless and affordable as possible. That's important given infrastructure upgrade costs are a significant and frequently overlooked cost of IP telephony and unified communications deployments, as noted by Nemertes Research.

EDIT SERIES

Yorktel Makes Complicated Simple
In business for more than 29 years, Yorktel has built its name as an AV integrator. As its expertise grew along with the trends in the video communications marketplace, Yorktel has evolved to meet the demand for video managed services, cloud services, and unified communications and collaboration. INTERNET TELEPHONY recently interviewed Ron Gaboury, CEO of Yorktel, to get the latest on the company and its value proposition.

Special Focus

The GLOBALINX Masterstream Solution: A Tool to Help Agents Spend Time Selling Rather Than Doing Quoting
GLOBALINX is a fast-growing, hosted services provider that offers a complete line of hosted products for agents and wholesale customers. Recently GLOBALINX changed its billing strategy - moving from a multi-line bill listing CPE and service, to combining both with a competitive single MRC pricing strategy named 1Price. Since advertised, we've decided to dive deeper to see how competitive this 1Price offer really is.

IP Camera Roundup

IP Cameras
The global market for video surveillance and video surveillance as a service is expected to be worth $42.81 billion by 2019, growing at a compound annual growth rate of 19.1 percent from 2013 to 2019, according to Transparency Market Research's November study on the matter.

On Rad’s Radar

Don't Be Like House Hunters
I'm watching House Hunters where the buyers looked at 15 homes in their budget and complain about each of them. I can relate. Due to broadband marketing and pricing, buyers get shell-shocked with the price of dedicated Internet bandwidth.

Cloud & Data Center

The Challenges of Moving Data To the Cloud
According to recent study from Cloudability, 86 percent of companies currently use more than one type of cloud services. But before you rush off to the great big service in the sky, it's vitally important to understand both the pros and the cons and ask yourself all the right questions.

Network Infrastructure

Service Control: The Obvious Answer to the OSS/BSS Conundrum
Revenues from traditional telco services are eroding rapidly. For example, the rapid disruption of SMS revenue streams by WhatsApp provides a scary preview of what will happen when OTT players enable voice. Service providers will be in trouble if they can't move to enabling and monetizing new services and service bundles quickly and cost effectively. While revenues are declining, it's no wonder telco CEO's say their number one frustration is slow time to market for new services that could increase their competitiveness.

Wireless

DAS Crazy: Distributed Antennae Systems Hit the Big Time
Small cell solutions have grabbed headlines in recent years for their ability to add capacity and indoor coverage to cellular networks. But while these offerings have gotten off to a slow start, DAS continues to make gains in large indoor environments including high-end malls like Galleria Dallas, high-rise office and residential spaces, hospitals, and sports arenas.

Getting Vertical

Transbeam Addresses the Needs of Post Acute Partners - Stat
A growing multi-division health care company with a complex IT infrastructure wanted to incorporate new data and voice services to meet its expanding needs, which included the addition of new office space. But the company needed to ensure that the new solution was able to house all of its highly confidential customer files securely. And it hoped to implement the solution in a very short timeframe and during the hectic December holiday season in New York City.

Unified Communications

Text Appeal: Answering the Call for Customer Chat
The phone may still be the most used (and, sadly for contact centers, the most expensive) channel in customer care, but demand for web chat has grown significantly. In 2013, Forrester reported a 24 percent rise in chat usage over the previous three years. And according research by BoldChat, after using live chat for the first time, more than two-thirds of consumers actively look for websites that offer chat as an option.

Unified Communications

WebRTC Roundup
Already, WebRTC is supported on more than 1 billion endpoints, says Google, one of a raft of important tech companies driving this new technology. And Disruptive Analysis expects that to grow to 3.9 billion by 2016.

Unified Communications

Assessing the Costs and Savings of Lync
Dell sponsored this research to illustrate the need for tools like its recently released MessageStats for Lync. The solution delivers a variety of functions, including a chargeback feature so users can assign estimated costs of Lync and its various features, Johnstone explains. It's also integrated with ActiveDirectory, so users can roll those costs up at an organizational level.

Unified Communications

AudioCodes Helps Lync Scale
A little more than a year ago AudioCodes launched its One Voice initiative after coming to the conclusion that the Microsoft Lync ecosystem was just too complex and contained too many vendors for most IT managers to comfortably navigate. The idea was to bring a wide variety of solutions under one umbrella to create a one-stop shop for Lync and, essentially, to give customers one throat to choke.

Wireless

Machine-to-Machine Communications: The M2M Space is Poised for Big Things, But Faces Key Challenges
Global M2M cellular connections are forecast to hit the 374.9 million mark by 2017, expanding at a compound annual growth rate of 26.5 percent from 91.4 million in 2011, according to research firm IHS. Berg Insight, meanwhile, forecasts that M2M devices with cellular connectivity will increase by 22 percent this year to reach 164.5 million in emerging markets, and estimates that M2M connections will grow at a CAGR of 24.4 percent with 489.9 million connections in 2018. And Analysys Mason says the M2M market will be worth $88 billion in the next 10 years.

Wireless

The Great Indoors
Seventy to 80 percent of mobile data is generated indoors. This is a refrain we're hearing more and more lately from companies in the wireless infrastructure arena as they introduce new solutions to help service providers better address the in-building opportunity, which ABI Research says will be worth $4 billion in 2018.

Video

WebRTC Fuels Surge in Telehealth Services
The other factor is mobile. Tablets and smartphones are the devices on which patients expect their digital experiences to be delivered on. Today, a telehealth service that wants to embed video chat into a native mobile app can do it by relying on a WebRTC platform such as Weemo. This is how MediSprout (disclaimer: MediSprout uses Weemo for its telehealth solution) provides both a web and a native telehealth experience.

Network Infrastructure

Telecom Industry Success Hinges on Compliance with Carrier Ethernet Standards
As Carrier Ethernet continues to ascend into the mainstream, the Metro Ethernet Forum's Five Attributes of Carrier Ethernet - standardized services, scalability, reliability, quality of service, and service management - have evolved into more clearly defined standards. The MEF has laid out a clear path for the telecommunications industry to adopt Carrier Ethernet 2.0 and associated best practices, providing a more structured framework for communications service providers to better deploy services and meet customer expectations. Despite this, confusion exists, specifically when it comes to Carrier Ethernet 2.0 performance management standards.

Getting Vertical — K-12 Education

N.J. School District Hits the Wall with Legacy Connectivity: But That Opens New Doors for Higher Bandwidth, Better Customer Service
It’s amazing how a less-than-ideal situation can sometimes work out so beautifully in the end. That’s the moral of this story, featuring Jeff Janover and the Wall Township Public Schools.

Getting Vertical — K-12 Education

How Schools Can and Should Fit into Our National Broadband Plans
The United States is finally on track to develop a national broadband policy. Unfortunately, there are very few public resources available to carry it out. In this environment of limited government funding, the bang-for-the-buck question becomes paramount: What broadband policies will deliver the greatest value? While many focus on unserved and underserved areas, an equally important priority is to ensure that our community anchor institutions — our libraries, schools, and health care entities — have sufficient broadband capacity.

The Channel

Business Automation Software Companies Address Managed Services
Managing all the internal and external jobs and workflows at an IT company can be a daunting task. But business automation software companies like ConnectWise and Tigerpaw Software Inc. help networking, telecommunications, and systems integration companies manage their various processes. Both companies, which have close relationships with the channel, recently have made some significant changes, as well as introduced new initiatives to help better address marketplace requirements, such as needs related to the emergence of managed services.

On RAD's Radar

Net-Head Part II
Last month I wrote about the shift in mentality between traditional Bell-head telco types and the data-centric net-head. In a move that can be considered net-head-ish, everything is moving to the cloud, including voice.

The Channel Perspective

UC is Even More Beneficial to Post-Recession SMBs
It is said that small- and medium-sized businesses feel the impacts of a recession earlier than large companies, but they also recover faster. Well here’s a newsflash: We’re in a recovery, and SMBs are starting to buy again, albeit with a critical eye. This is good news for the channel, because unified communications lends itself easily to a positive discussion around improved efficiency and return on investment.