What's Hot This Week in CRM

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2/12/2010

	NetSuite, Hein & Associates Team to Bring Customized Financial, ERP, CRM Solutions to Specific Industries
	Customer Support Software Provider Parature Convenes Winter 2010 Customer Advisory Council
	Ci Direct Improves Customer Service for its Insurance Clients Using Customizable IVR from Interactive Intelligence
	Nucleus Research Survey Reveals High Satisfaction among NetSuite Customers
	GMT to Exhibit its Workforce Management Solution during 2010 CUNA Governmental Affairs Conference
	Maximize Call Center Floor Space with Customizable Furniture Solutions
	Down Economy Doesn't Make Call Center Hiring Any Easier
	Free Webinar on How to Improve Call Center Scheduling
	Virtual Call Center Solutions Offer Flexible Deployment Options
	Contactual's Call Center Software: Advanced Call Center Technology for Today's Customer Service
	Averting the Impact of Snowstorms with Contactual's Virtual Call Center Solution
	Open Source CRM Provider Turns Newfoundland Call Center Successful: Case Study (Part 1)
	Lead Management Software Provider Talks Changing the Dynamics of CRM Systems for Sales: White Paper (Part 1)
	Five9 Awarded Product of the Year for Cloud Computing Platform for Call Centers
	IP Call Recording Provider's MiaRec Hosted Offers Alternative Call Recording Solution
	IVR Provider Hosts 'Caller Bill of Rights' Webinar, Puts Customers First
	Avaya's New Route for Next-Gen Customers
	Using Analytics to Improve IVR/Speech Rec Effectiveness: Nexidia
	Mobile Bandwidth Consumption Grows 72 Percent in Six Months
	Sitel Relies on inContact for Home-Based Agent Training
	Frost & Sullivan Selects West Corporation as 'Contact Center Outsourcing Company of the Year'
	Customers Unhappy with Nexus One Will Face Reduced Cancellation Fees

	Going Mobile - Mobile Customer Service Moves to the Forefront of Multi-Channel Interaction

	Buyer's Guide: Sales Force Automation

	Cost-Cutting Insurance for Customer Service

	Answering Service
	VoiceXML
	Customer Service Software

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