By Patrick Barnard, Group Managing Editor, Call Center Scheduling

Still using spreadsheets to schedule your call center agents? Looking to improve schedule adherence, reduce shrinkage, lower operating costs and improve customer service?

 

Perhaps it’s time to consider switching to a Web-based workforce management solution. Companies are increasingly adopting these powerful solutions for their advanced forecasting capabilities. Using these Web-based systems, which are quick and inexpensive to deploy, call center managers can forecast, with a high degree of accuracy, how many agents will be needed for any given shift.

 

Still, in order for workforce management software to be effective, you need to have a plan on how you are going to implement it and use it within the framework of your operations.

 

If you’re hungry for tips on how you can improve your call center scheduling, regardless of whether you are already using WFM software or not, be sure to check out the upcoming free webinar, “Seven Tips for More Effective Call Center Scheduling,” to be held from 8 to 9 a.m., PT (11 a.m. to 12 noon ET) on Wednesday, Feb. 24, 2010.

 

The free webinar is being presented by workforce management solutions provider Monet Software.

 

During the event, Chuck Ciarlo, who is an expert on call centers, will reveal the seven tips and explain how they can improve your call center scheduling. Attendees will learn how to simplify their call center forecasting and scheduling in order to improve service levels and reduce costs.

 

More specifically attendees will learn:

 

--How these 7 tips can improve your scheduling results --How to implement and monitor those tips as part of your scheduling process --How Monet’s WFM solution helps you automate those improved scheduling processes

 

In addition Ciarlo will discuss how to implement and monitor the seven tips as part of your scheduling process, as well as how Monet’s software’s Web-based workforce management solution can help automate these processes.

 

To register for this free webinar, click here.

 

For information on other upcoming Monet Software webinars, click here.