Kumaran Ponnambalam has more than 15 years of software development, systems engineering and management experience as well as proven expertise in data science, machine learning and probability and statistics.

As director of data science and analytics at Transera, Kumaran is responsible for leading all Statistical Performance Analytics projects for Transera customers. He and his team deliver Analytics-as-a-Service that analyzes cross-system customer interaction data to find patterns in agent and customer behaviors that can be used to predict agent performance and customer propensity. Kumaran manages the offering from data integration through exploratory, experimental and predictive analytics. Kumaran and his team have helped Transera customers increase sales and customer retention rates and improve their customers’ experience.

Prior to joining Transera, Kumaran was a senior member of the engineering team at Genesys, a company that provides contact center technology to mid-to-large size companies. In that role, Kumaran led the development and maintenance of the company’s provisioning, reporting, outbound notification and Call Director voice components. Prior to Genesys, Kumaran was a software engineer at Telera where he was responsible for the development of the company’s IVR platform. Kumaran has a BE degree in Computer Science and Engineering from Bharathiar University and a MS in Information Technology from Aspen University. 

Rich Guth

Senior Vice President, Marketing - Transera

Rich is an accomplished senior marketing leader with over 20 years of developing and implementing innovative marketing solutions that strategically position technology organizations for sustainable success. For the past 10 years, Rich has specialized in Business Intelligence, Analytics, and Big Data products. Prior to joining Transera, Rich was vice president of marketing for Karmasphere, a leading Big Data Analytics company offering SQL access to Apache Hadoop.

Before that, Rich was vice president of the Open Source Strategy Group for Actuate, where he successfully spearheaded efforts to redefine the Business Intelligence (BI) company’s go-to-market strategy from a proprietary enterprise software company to the leading open source BI company. Prior to Actuate, he held senior executive marketing positions at Sendmail, Apple, and NeXT software. Rich has a BS degree in Public Affairs from Indiana University.

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.