Why I Selected a Cloud-Based Contact Center
Wednesday December 14, 2011 1:00 PM ET 10:00 AM PT

Nobody ever said that managing a contact center was easy, but customer expectations have made that task even more difficult. Traditional, on-premise contact center technologies resemble a house of cards, collapsing at the slightest effort to improve your contact center performance. Contact Centers of all sizes are discovering the benefits of cloud-computing solutions: a leading technology delivered with no hardware and no software, more productive agents, and greater business flexibility in addressing the complex challenges of today.

This webinar will present three customers, from small business to large enterprise, who decided that Five9’s cloud-based contact center software was the right choice for them. Hear the details about what challenges their businesses faced, how they evaluated a technology solution, and the success they have experienced since selecting Five9.

What Attendees Will Learn
The reasons contact center leaders are adopting cloud computing solutions
The evaluation process your peers are designing for selecting the right solution
How companies have leveraged their existing investments in infrastructure
What business improvements have your peers experienced, and how were they measured

Who Should Attend
Contact center executives looking to improve their overall business performance
Company leaders launching new business initiatives in the contact center
Executives tired of the limitations of their on-premise contact center infrastructure

Ken Osborn
Vice President Marketing Five9

Ken is responsible for all facets of marketing at Five9, including demand generation, product marketing, marketing communications, and public relations. He has more than fifteen years of experience in cloud computing, CRM and Enterprise software. Ken was previously at salesforce.com, where he led marketing efforts for the Service Cloud, the next billion dollar product line for salesforce.com, substantially growing the market awareness of the advantages of cloud computing for Customer Service and Support organizations. Ken also spent a number of years at SAP in Product Marketing and Product Management leadership roles, working on flagship products such as Business ByDesign and CRM. He holds a BSME from the University of Vermont.

Chris DiMarco
Web Editor, TMCnet

Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC Chris worked with e-commerce provider Suresource as a contact center representative and development analyst..