This article originally appeared in the December 2010 issue of INTERNET TELEPHONY.
The telecom expense management market continues to evolve as more providers support both fixed and mobile telecom, TEM suppliers expand their offers, and consolidation continues, Forrester Research (News - Alert) notes in a report issued at this time last year.
The report goes on to say that traditional TEM outfits have expanded their services into the business process outsourcing of bill verification and payment, supplier negotiation, sourcing consultancy and mobile device management. Meanwhile, the research firm notes, multinational customers are seeking TEM suppliers that can meet their needs across the globe.
As the TEM continues to evolve, it is often helpful to step back and take a look at what some of the most successful solutions providers are offering on this front and how their customers are benefitting as a result. That said, TMC (News - Alert) is happy to congratulate the winners of the Second Annual INTERNET TELEPHONY TEM Excellence Awards.
The awards honor those business that exhibit excellence in supporting their customers’ initiatives to optimize costs through telecom expense management products and solutions. They have been presented to select companies that provided case studies of TEM success experienced by one of their clients after implementing the nominated product/service. Awards were based on demonstrated improvements that the winner’s product/service has made in its client's business.
Andthe winners are…
Accenture's Telecom Expense Management Offering provides a suite of services to help enterprises trim telecom budgets without comprising service or infrastructure. On average, organizations spend 20 percent of their IT budgets on telecommunications carriers’ services, which makes cost reduction a clear mandate for any company serious about good governance and effective performance management. Accenture works through a three-phase process with clients to ensure cost compliance and achieve network optimization.
TIMS delivers a comprehensive platform for procurement, invoice, and inventory management of telecommunication services for global organizations. TIMS' copyright algorithms for mobile optimization provide an unparalleled value for reducing costs at enterprise-level organizations.
Avotus Corp. for its Avotus ICM eProcurement solution
Avotus brings together eProcurement, expense, and usage management into a fully integrated solution. Avotus provides dramatic and verifiable cost savings of as much as 50 percent of an enterprise’s current communications spend and a triple digit in-year ROI. The company offers a wide, deep and flexible solution set available including an on-site enterprise implementation, a hosted application service provider model, and a completely outsourced value-added managed solution.
Providing enterprise and government agency customers greater visibility into, and control over, all aspects of the telecom lifecycle, Rivermine 6.0 automates procurement and order management, invoice processing and auditing, inventory management, mobile expense management, dispute management and reporting/analytics.
Edited by Stefania Viscusi