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From The Expert Corner
May 08, 2012
Gartner Puts Salesforce.com in CRM-Contact Center Leaders Quadrant
IT research company, Gartner (News - Alert), Inc. recently released its “Magic Quadrant for CRM Customer Service Contact Centers.” In the report, Gartner has placed Salesforce.com in the Leaders Quadrant. To land in the Leaders Quadrant, a company must demonstrate both a clear vision for a market sector and the ability to achieve that vision. According to Gartner, these companies demonstrate market-defining vision and the ability to execute the vision through products, services, demonstrable sales figures, and solid new references for multiple geographies and vertical industries.
“Social enterprises delight customers by putting them at the heart of their business,” said Dave Kellogg, senior vice president and general manager of Service Cloud, at salesforce.com. “We believe this Magic Quadrant position cements the Service Cloud's leadership and demonstrates why it is trusted to power contact centers both large and small at leading business-to-consumer and business-to-business companies. The Service Cloud delivers customer service for the social enterprise in an integrated, cross-channel way that no one else can match,” said Kellogg in a press release... Read More
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