Is the plethora of valuable data held in storage in your contact center – important and private data about your customers – safe? Are you sure? Unified contact center technology solutions provider Noble Systems (News - Alert) Corporation has announced the results of its latest survey of North American contact center operations. The study has revealed that more than 20 percent of participating firms would lose all customer data and proprietary information in the event of a natural or accidental catastrophe that compromised the physical infrastructure of their facility. That's one in five contact centers.
While the software-as-service (SaaS (News 
- Alert)), or communications-as-service (CaaS), delivery model for contact center solutions has offered customer-facing organizations an unprecedented amount of flexibility and numerous benefits, these models also make data security considerations more complex, a situation that can be addressed via a solution with robust security features... Read More
