Troy Bryant is the Dialer Administrator at Vivint with responsibility for overseeing all aspects of the dialer as well as maintaining an efficient call center environment. Prior to joining Vivint, he worked for Prosper Inc. He has worked with business icons like Robert Kiyosaki and David Bach. Before joining Corporate America Troy owned his own successful business where he learned valuable leadership and management experience. His role as business owner instilled a strong “Get it done” attitude. He has polished his skills as a problem solver and is seen as a highly effective leader. As a dialer administrator for Vivint he has overcome many challenges that premise based call centers come in contact with by moving to a cloud based system. Currently he oversees hundreds of employees using the Five9 dialer in a true blended call center environment.

With over 15 years of call center consulting experience, Eby brings a wealth of industry knowledge and best practices to this webinar. Prior to joining Five9, Eby led the product management and development teams focused on next-generation and strategic solutions at Genesys Telecommunications, an Alcatel-Lucent subsidiary. Prior to his role in Product Development, Eby held multiple leadership positions in sales engineering and professional services. Eby began his career in call center operations, where he designed, implemented and maintained call center environments servicing customers in the financial services sector.