Top Attributes to Look for When Hiring an IT Infrastructure Deployment Specialist

By Special Guest
Matthew Bonfitto, President & CEO, ICAS
April 20, 2023

One of the challenges for organizations tasked with deploying technology is managing the highly demanding work of implementing infrastructure and systems. There are many complexities and technical nuances that come into play during installation, so it is essential for organizations to make sure that deployments are correct to ensure the reliability, security, and efficiency of the newly installed solution.

Leveraging the expertise of a trusted and efficient IT network deployment specialist can influence the outcome of this undertaking. When evaluating a list of potential providers, businesses should keep in mind the following criteria to help hone in on a professional organization that can complete the project accurately and on budget:

For example, does the service provider possess the proper credentials and adhere to best industry practices? Can the installer work among a variety of technologies to ensure compatibility and seamless integration? Did the contractor quote a fair price?

Below are some critical points to consider before signing on the dotted line:

Evaluating Expertise in all Areas of Connectivity 

The organization should ensure the service provider has extensive expertise in all facets of connectivity and can help integrate a host of technologies, including Wi-Fi, 5G, voice, data, and others. The provider should be familiar with the characteristics of indoor and outdoor coverage requirements, as well as industrial and office nuances, and offer recommendations on how to get these systems up and running with no delay. Network architectures behave differently in various locations, and a good installer will have the expertise to understand how to maximize performance in each environment. Not all infrastructures are created equally, and it is incumbent on the provider to make the infrastructure perform up to expectations.

A Track Record of Success

It is crucial to ensure that the installer has a solid reputation, a deep technical understanding, and a proven track record of success, especially in a specific vertical market like financial services, government, or health care. The number of years in business strongly indicates the contractor’s staying power, level of expertise, and ability to perform the task. It is crucial to ask the contractor for references—particularly in vertical markets.

Also, can the provider share detailed case studies, client testimonials, and images to support their experience and knowledge? Are they known for being consistent and delivering on time? Can they share a list of well-known clients? Most importantly, are they up-to-date on the latest technologies?  

Given the complicated nature of technology implementations, one of the best ways for the contractor to alleviate concerns is to guarantee that all work will be correct and offer written predetermined solutions if anything does not meet the customer’s satisfaction.  

Certifications Increase the Odds of Success

When it comes to ensuring a positive experience, using certified contractors increases the odds of a fast, economical, and correct deployment. Providers that offer a strong team of certified technicians are well-equipped to deliver a higher-quality installation, provide valuable ideas and suggestions, and determine the best course of action for the client. Most importantly, work not performed by certified staff could invalidate a manufacturer’s warranty.

To fulfill every expectation, the provider may, in turn, hire subcontractors. Businesses should know how subcontractors are managed and if a specific system exists to measure results and evaluate their performance. For example, is a dedicated project manager responsible for supervising subcontractors and holding them accountable? And are they being carefully screened and vetted before even joining the team? These, too, are essential points that should be addressed.

Project Management

To shield the client from the day-to-day stresses and demands of the installation process, the contractor should be able to manage all aspects of the entire project. From budget and schedule to details and testing, a dedicated project manager should be up-to-speed on every technical nuance that would otherwise overwhelm the client.

In every business, team effort is essential. The contractor should have a strong, close-knit team, effectively collaborating and working towards a common goal with other vendors and professionals working on the project. The client may want to check the team members’ credentials and ensure that those in charge have the ability, skills, and stamina to get the work done, do it well, and deliver on time.


Companies that are in the midst—or thinking about—upgrading their technologies—should spend considerable time evaluating how these solutions are deployed. Solutions only meet expectations when they work correctly, and customers often overlook the implementation process. Remember, technology has never been more complex, but a good installer should remove these complexities to make the solution seamless and practical. Businesses should assign this challenging task to a seasoned IT network solutions provider with the experience, track record, financial stability, and certifications to remove any pain from a lengthy, expensive, and painstaking process.  

About the author: Matthew Bonfitto is president and CEO of ICAS, a global leader in IT infrastructure deployment, serving a diverse client base that includes Fortune 500 companies and institutional and municipal entities. More information about ICAS and its broad range of capabilities can be found at

Edited by Erik Linask
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