Dialpad Partners with CNS to Support Australian Organizations

By Luke Bellos, Editor, TMCnet  |  October 22, 2021

Dialpad is making moves down under yet again after recently announcing a new strategic partnership with technology service provider, CNS. As part of this new relationship, the two companies plan to work together to empower Australian organizations by offering DialPad’s cloud-native communications solutions.

CNS holds a reputation as one of Australia’s leading sources for cloud communication resources, and has grown its staff dramatically over the last year to meet the increasing demands of customers across the region. While CNS decided to partner with Dialpad to offer customers a wider range of communications solutions, CNS also revealed that it sought a relationship with DialPad to improve its own internal communications.

“We firmly believe in a ‘practice what you preach’ approach to our business. We chose Dialpad for our own team communication because it had all the features we needed and more - including global availability, a reliable Microsoft (News - Alert) Teams direct routing integration and instant transcriptions,” said Alex Huntington, Managing Director, CNS. “We need to have confidence in the technology we recommend to customers, and we wouldn’t give them a solution we wouldn’t use ourselves. Now, we know firsthand that Dialpad delivers an intuitive, secure platform and phenomenal post-sales support, so we are excited to bring the platform to our own customers.”

As a result of this new deal, CNS and participating Australian customers can now take advantage of call capabilities, messaging, and customer support solutions in a completely unified platform. Organizations will also have the ability to easily integrate with Microsoft Teams, one of the most popular video conferencing solutions in the country.

“As Microsoft Teams continues to be the predominant meeting solution in Australia, especially during lockdowns, we are thrilled to be partnering with CNS who holds Gold partnership status with Microsoft on Cloud Productivity so more companies can take advantage of our Dialpad for Microsoft Teams direct routing integration,” said Gerard D’Onofrio, Australia Country Manager, Dialpad. “When using this integration, Microsoft Team users benefit from Dialpad’s enterprise-grade telephony features and award-winning Vi capabilities within the Microsoft Teams native environment. Together, Dialpad and CNS will help businesses transform the way they connect, communicate and collaborate.”

Edited by Maurice Nagle