Cloud communications platform provider 8x8 (News - Alert) recently revealed that Proximie, a medical software developer for instructive purposes, has deployed the 8x8 CPaaS callstats embeddable solution for the company’s platform.
Proximie provides medical professionals with cutting-edge resources to learn life saving techniques in live settings. Using low-latency HD native camera views, augmented reality annotation, and real-time video and audio communication, physicians can examine clinical settings to learn and perfect complex medical procedures with absolute clarity.
Developers at Proximie decided to deploy 8x8’s solution in order to improve audio/video quality for users, as well as to take advantage of monitoring features and and data analytics for better management.
“8x8 callstats is the only suitable solution for us on the market — and we are delighted we found it,” shares Auri Vizgaitis, Vice President of Infrastructure and Media at Proximie. “Quality is critical for our customers, so we needed to provide accurate data. We had previously developed our own tool, but we wanted call and video analytics capabilities that could be scaled instantly — saving us time and resources — so we could fully focus on our core mission: saving lives.”
As the medical sector continues to utilize more digital resources for real procedures and training purposes, the need to ensure consistent quality at all times is becoming increasingly important. With the 8x8 callstats solution, Proximie can examine call and video quality on a massive scale without the need of a large IT diagnostic team.
“Proximie is delivering vital, life-saving support powered by actionable insights to ensure the business can continue to scale. Providing call quality and privacy to support the rich experience for healthcare professionals is of the highest importance,” says Varun Singh, Senior Director Product, Call Quality and Connectivity, at 8×8, Inc. “8x8’s embeddable communications technology is supporting the high availability and compliance requirements of organisations like Proximie as they pave the way for the future of healthcare.”
Edited by Maurice Nagle