When QoS Matters: Ribbon Ties Up with Twilio to Enhance Microsoft Teams

By Matthew Vulpis, Content Contributor  |  March 02, 2021

In a new twist on partnering to improve the quality of collaboration platforms, Ribbon Communications (News - Alert) (Nasdaq: RBBN), this week announced they have been working with Twilio (NYSE: TWLO) to advance the latter's "elastically scalable SIP Trunking" with the former's Enterprise Session Border Controllers (eSBC) to deliver Direct Routing to Microsoft (News - Alert) Teams' customers.

If this seems confusing at first, you are not alone. Ultimately, this makes a great deal of sense, especially as secure and affordable real-time collaboration platforms are taking off, not only due to demand driven by the global pandemic but by the ongoing trend to support working from anywhere.

Twilio (News - Alert)'s SIP Trunking solutions are already widely deployed and trusted by more than 50,000 businesses worldwide.

Ribbon, a global provider of real-time communications software and IP optical transport solutions to service providers, enterprises, and critical infrastructure sectors, announced on the first of March that key solutions from its market-leading Enterprise Session Border Controller (eSBC) portfolio have been certified with Twilio Elastic SIP Trunks to enable Microsoft Teams Direct Routing calling capabilities.

The certification enables enterprises to select Microsoft Teams as their office phone system by leveraging Twilio's Elastic SIP Trunking service and Ribbon's eSBCs.

Direct Routing enables Microsoft Teams customers to select their preferred communications service provider to make and receive calls via the Teams desktop or mobile client. Ribbon's Microsoft-certified SBCs, which were certified early in the cycle, now enables organizations to securely connect their Twilio Elastic SIP Trunks to Microsoft Teams and migrate their legacy phone systems.

With more than a decade of certified interoperability with Microsoft collaboration solutions, Ribbon's built-in wizard makes deployment with Twilio Elastic SIP Trunks super programmable, with a simple "point-and-click" interface.

"The certification of our eSBCs with Twilio's Elastic SIP Trunks gives Microsoft customers a very powerful solution for secure SIP Trunking for Direct Routing," said Steven Bruny, EVP Sales, Americas Region for Ribbon. "Enterprises can now combine Twilio's well-known ease of purchase and deployment with Ribbon eSBCs' market-leading interoperability and security capabilities."

"Our joint solution with Ribbon is an example of Twilio's commitment to bring out-of-the-box offerings to customers," said Annie Benitez Pelaez, General Manager, Twilio Elastic SIP Trunking. "Working together, we enable customers to quickly and easily deploy Microsoft Teams Direct Routing in 100 countries. The ease of deployment inherent in Ribbon's eSBCs combined with Twilio's on-demand global SIP Trunk provisioning are perfect complements for enterprise communications managers who want hassle-free solutions."

Bruny added, "Ribbon eSBCs can be rapidly deployed in popular cloud platforms like AWS or the Azure Marketplace as well as locally on virtualized software and traditional hardware appliances. Our eSBCs also include support for Local Media Optimization to enhance bandwidth utilization as well Microsoft Survivable Branch Appliance (SBA) services to preserve calling capabilities if the Microsoft 365 cloud is unreachable."

Edited by Maurice Nagle